Q-00031825
1 of 2
I have 2 Ferno mortuary tables that need to be repaired. The brakes do not lock on them.
These are the 2 tables I need fixed, both have the same issues, the brakes won’t lock.
13C-081124
13C087-348
The technician will need to evaluate each unit and determine if parts are needed for repairs.
1/2/2026 CRamen 01328800/8805 2 Ferno 10H repairs in Owosso MI, due 1/13. Lawrence said to assign both to him in Scheduling chat.
🔧Work Performed
after evaluating the unit, i found the hex rod cams were loose and out of alignment as well as the pivot nuts for each caster were loose.
i re-aligned the hex rod cams and tightened down the set screws at both ends of the table. i also secured the pivot nuts on all four casters. the unit passed all function test and was returned to service.
🔍Technician Findings
after evaluating the unit, i found the hex rod cams were loose and out of alignment as well as the pivot nuts for each caster were loose.
⚠️Problem Description
Q-00031825
1 of 2
I have 2 Ferno mortuary tables that need to be repaired. The brakes do not lock on them.
These are the 2 tables I need fixed, both have the same issues, the brakes won’t lock.
13C-081124
The technician will need to evaluate each unit and determine if parts are needed for repairs.
📄Description
Ferno Model 101-H Embalming Table
📅
WO-01328800 - Repair - Model 101-H - Owosso - Watkins Brothers Funeral Home
Jan 13, 2026 7:00am – 12:00pm
Work Order: WO-01328800
Account: Watkins Brothers Funeral Home
Customer Case Number:
Location: Watkins Brothers Funeral Home
Address: 520 W. Main St., Owosso, MI 48867
Manufacturer: Ferno
Model #: Model 101-H
Serial #: 13C-081124
Contact Name: Ryan Drake
Contact Phone: 9897257171
Contact Email: rya
Timeline
📞
Case Linked Dec 30, 1:57 PM
Case Number:00555031
Subject:L2 review
Status:Closed
⏳4.0 business days
📋
Work Order Created Jan 2, 12:20 PM
Work Order:WO-01328800
Type:Repair
Priority:P7
📅
Status: Ready for Scheduling by Kimberly HardisonJan 2, 12:26 PM
From:Entered
To:Ready for Scheduling
Duration in Previous:6m
👷
▶
2
Technician Assigned Jan 2, 4:25 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Rhea Berry
From:Ready for Scheduling
To:Assigned
Duration in Previous:3h 59m
⚠️6.9 business days
🗓️
▶
2
Status: Scheduled Jan 12, 4:24 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Lawrence Yoder
Scheduled For:2026-01-13T12:00:00.000+0000
⏳1.9 business days
⏱️
▶
2
5x Labor Added Jan 13, 6:38 PM
5x Labor Added → Status: Completed
✔️
Status: Completed by Lawrence Yoder
From:Scheduled
To:Completed
Duration in Previous:1d 2h
🚨12.7 business days
🏁
Status: Closed by Lawrence YoderJan 29, 9:06 AM
From:Completed
To:Closed
Duration in Previous:15d 14h
⏳3.0 business days
📄
▶
2
Status: Ready to Bill Feb 2, 11:38 AM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:1m
⏳3.0 business days
📨
Status: Invoice Pending by Yecenia CamposFeb 4, 10:56 AM
From:Invoiced
To:Invoice Pending
Duration in Previous:1d 23h
💰
▶
2
Status: Invoiced Feb 4, 11:01 AM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number:SM-252791
Bottlenecks
Assigned
Duration: 6.3 business days (threshold: 4.0 business hours)
Exceeded by 5.8 business days
Completed
Duration: 12.0 business days (threshold: 1.0 business days)
Exceeded by 11.0 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)