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WO-01329350 ↗ ServiceMax

GE Healthcare FMI • Installation • PC

📍 MORRISTOWN MEDICAL CENTER — 100 MADISON AVE, MORRISTOWN NJ, 07960

Jan 5, 2026 → Feb 17, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Feb 21, 2026
✓ SLA Met (2 biz days early)
Active: 30 biz days
🕐 Clock stopped: Invoiced (Feb 18, 2026)
▶ Clock Running
Status: Created
Jan 5 → Jan 5, 2026
0 business days (counted)
Running total: 0 of ? biz days used
30d
▶ Clock Running
Status: Scheduled
Jan 5 → Feb 18, 2026
30 business days (counted)
Running total: 30 of ? biz days used
Created: Jan 5, 2026 Invoiced: Feb 18, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Jan 5 → Jan 5 Created ▶ Running 0 0
Jan 5 → Feb 18 Scheduled ▶ Running 30 30
Dispatch 1.6d
Coordinators 30.0d
Field Work 0.0d
Billing 13.9d
✓ SLA Met
Dispatch
1.6 days
Over SLA
Coordinators
30.0 days
Over SLA
Field Work
0.0 days
Billing
13.9 days
Over SLA
Created: Jan 5, 2026 Due: Feb 21, 2026 Completed: Feb 18, 2026 (3 days early)
📅
30.1 days Total Age
⏱️
30.0d in Scheduled Longest Stage
🔄
8 transitions Status Changes
⚠️
47.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

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Originating Case

Open in Salesforce →
🎫
Case #00556008
URGENT GE MIC Install WO request
Closed
"EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): TBD Scale serial number(s): TBD *See Shipment Notification with IPs and accessories attached to the EMSAR WO."
Priority
High
Origin
Email
Reason
New Case
Contact
N/A
Owner
Shelby Robinson
Created
Jan 5, 2026
Work Orders from this Case (2)
WO-01329350 (current) Invoiced
Installation • Shady Messak
Created: Jan 5, 2026 • Closed: Feb 17, 2026
WO-01350944 Invoiced
Installation • Alberto Galan
Created: Feb 10, 2026 • Closed: Mar 13, 2026
Completed with significant delays
Invoiced • 221 days old
🚨
Primary Delay 30.0 days stuck in "Scheduled"
⏱️
Total Delay 47.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.1d / 0.5d SLA
Scheduled
30.0d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
9.0d / 1.0d SLA
L2 Screening
1.5d / 1.0d SLA
L2 Review
14.0d
Ready to Bill
11.0d / 1.0d SLA
Invoice Pending
2.9d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/05/2026 RArnold - updated to 02/17

01/28/2026 RArnold - Updated to 02/10 per customer request

01/05/2026 RArnold - Updated to 02/03

01/05/2026 RArnold -Dispatching to Shady for 02/05

🔧 Work Performed
EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): TAB25461001SA, TAB25461002SA, TAB25461003SA, TAB25461004SA, TAB25461010SA, TAB25461016SA, TAB25461023SA Scale serial number(s): G312579M, G312582M, G312581M, G312574M, G311624M, G311622M, G311181M *See Shipment Notification with IPs and accessories attached to the EMSAR WO.
🔍 Technician Findings
7 Giraffe Omni-bed and its accessories
⚠️ Problem Description
"EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): TAB25461001SA,TAB25461002SA,TAB25461003SA,TAB25461004SA,TAB25461010SA,TAB25461016SA,TAB25461023SA Scale serial number(s): G312579M,G312582M,G312581M,G312574M,G311624M,G311622M,G311181M *See Shipment Notification with IPs and accessories attached to the EMSAR WO."
📄 Description
GE Healthcare Giraffe OmniBed Carestation CS1
📞 Call Description
"GEHC MIC Installation - 7 GOB - 7 BSPT

Timeline

📞
Case Linked Jan 5, 11:43 AM
Case Number: 00556008
Subject: URGENT GE MIC Install WO request
Status: Closed
📋
Work Order Created Jan 5, 12:02 PM
Work Order: WO-01329350
Type: Installation
Priority: PC
👷
▶
3 Technician Assigned Jan 5, 1:00 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2026-02-05T13:00:00.000+0000
🗓️
Status: Scheduled by Rebecca Arnold
From: Entered
To: Scheduled
Duration in Previous: 57m
📅
Dispatch Scheduled by Rebecca Arnold Jan 6, 10:48 AM
Scheduled For: 2026-02-03T13:00:00.000+0000
🚨 16.0 business days
📅
Dispatch Scheduled by Rebecca Arnold Jan 28, 1:01 PM
Scheduled For: 2026-02-10T13:00:00.000+0000
⚠️ 7.0 business days
📅
Dispatch Scheduled by Rebecca Arnold Feb 5, 11:29 AM
Scheduled For: 2026-02-17T13:00:00.000+0000
⚠️ 8.0 business days
⏱️
6x Labor Added Feb 17, 6:22 PM
Type: Labor, Expenses, Travel
Status: Open
Qty: 1.5, 8, 68
✔️
▶
2 Status: Completed Feb 17, 8:37 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Shady Messak
From: Completed
To: Closed
Duration in Previous: 1m
⚠️ 9.4 business days
⏱️
▶
2 Labor Added Mar 2, 3:12 PM
Labor Added → Status: L2 Screening
🔍
Status: L2 Screening by Timothy Amburgey
From: Closed
To: L2 Screening
Duration in Previous: 12d 18h
👀
Status: L2 Review by Sean Currie Mar 3, 11:10 AM
From: L2 Screening
To: L2 Review
Duration in Previous: 19h 56m
🚨 14.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Mar 20, 11:07 AM
From: L2 Review
To: Ready to Bill
Duration in Previous: 16d 22h
🚨 11.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Apr 3, 12:52 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 14d 1h
⏳ 3.0 business days
🧾
▶
2 Invoice Created Apr 7, 5:28 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 4d 4h

Bottlenecks

Scheduled
Duration: 30.0 business days (threshold: 2.0 business days)
Exceeded by 28.0 business days
Closed
Duration: 9.0 business days (threshold: 1.0 business days)
Exceeded by 8.0 business days
L2 Screening
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.8 business hours
Ready to Bill
Duration: 11.0 business days (threshold: 1.0 business days)
Exceeded by 10.0 business days
Invoice Pending
Duration: 2.9 business days (threshold: 2.0 business days)
Exceeded by 7.1 business hours

🔗 Related Artifacts

📞
Case 00556008
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Installation
Branch
N/A
Technician
Shady Messak
Scheduled
Feb 17, 8:00 AM
Created
Jan 5, 12:02 PM
Invoice #
SM-258373

Work Details (7)

Name Type Status Qty Amount Date
WL-03109265 Labor Open 1.5 $0.00 Feb 17, 6:22 PM
WL-03109266 Labor Open 8 $760.00 Feb 17, 6:22 PM
WL-03109267 Labor Open 1.5 $250.00 Feb 17, 6:22 PM
WL-03109268 Expenses Open 1 $0.00 Feb 17, 6:22 PM
WL-03109269 Travel Open 68 $0.00 Feb 17, 6:22 PM
WL-03109270 Travel Open 68 $0.00 Feb 17, 6:22 PM
WL-03126495 Labor Open 0.016666666666667 $38.00 Mar 2, 3:12 PM

Details