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WO-01350944 ↗ ServiceMax

GE Healthcare FMI • Installation • PC

📍 MORRISTOWN MEDICAL CENTER — 100 MADISON AVE, MORRISTOWN NJ, 07960

Feb 10, 2026 → Mar 13, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Feb 21, 2026
✗ SLA Missed (15 biz days late)
Active: 22 biz days
🕐 Clock stopped: Invoiced (Mar 13, 2026)
▶ Clock Running
Status: Scheduled
Feb 10 → Feb 10, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Entered
Feb 10 → Feb 12, 2026
2 business days (counted)
Running total: 2 of ? biz days used
3d
▶ Clock Running
Status: Scheduled
Feb 12 → Feb 18, 2026
3 business days (counted)
Running total: 5 of ? biz days used
▶ Clock Running
Status: Completed
Feb 18 → Feb 18, 2026
0 business days (counted)
Running total: 5 of ? biz days used
8d
▶ Clock Running
Status: Closed
Feb 18 → Mar 2, 2026
8 business days (counted)
Running total: 13 of ? biz days used
▶ Clock Running
Status: WO Correction Needed
Mar 2 → Mar 3, 2026
1 business day (counted)
Running total: 14 of ? biz days used
4d
▶ Clock Running
Status: Incomplete
Mar 3 → Mar 9, 2026
4 business days (counted)
Running total: 18 of ? biz days used
▶ Clock Running
Status: Closed
Mar 9 → Mar 9, 2026
0 business days (counted)
Running total: 18 of ? biz days used
4d
▶ Clock Running
Status: L2 Screening
Mar 9 → Mar 13, 2026
4 business days (counted)
Running total: 22 of ? biz days used
Created: Feb 10, 2026 Invoiced: Mar 13, 2026
Show SLA Clock Detail (9 periods)
Period Status Clock Biz Days Running Total
Feb 10 → Feb 10 Scheduled ▶ Running 0 0
Feb 10 → Feb 12 Entered ▶ Running 2 2
Feb 12 → Feb 18 Scheduled ▶ Running 3 5
Feb 18 → Feb 18 Completed ▶ Running 0 5
Feb 18 → Mar 2 Closed ▶ Running 8 13
Mar 2 → Mar 3 WO Correction Needed ▶ Running 1 14
Mar 3 → Mar 9 Incomplete ▶ Running 4 18
Mar 9 → Mar 9 Closed ▶ Running 0 18
Mar 9 → Mar 13 L2 Screening ▶ Running 4 22
Dispatch 7.4d
Coordinators 3.1d
Incomplete 4.3d (excluded)
Billing 15.4d
✗ SLA Missed
Dispatch
7.4 days
Over SLA
Coordinators
3.1 days
Over SLA
Incomplete (excluded from total)
4.3 days
Billing
15.4 days
Over SLA
Created: Feb 10, 2026 Due: Feb 21, 2026 Completed: Mar 13, 2026 (19 days late)
📅
22.5 days Total Age
⏱️
11.0d in Ready to Bill Longest Stage
🔄
12 transitions Status Changes
⚠️
27.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00556008
URGENT GE MIC Install WO request
Closed
"EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): TBD Scale serial number(s): TBD *See Shipment Notification with IPs and accessories attached to the EMSAR WO."
Priority
High
Origin
Email
Reason
New Case
Contact
N/A
Owner
Shelby Robinson
Created
Jan 5, 2026
Work Orders from this Case (2)
WO-01329350 Invoiced
Installation • Shady Messak
Created: Jan 5, 2026 • Closed: Feb 17, 2026
WO-01350944 (current) Invoiced
Installation • Alberto Galan
Created: Feb 10, 2026 • Closed: Mar 13, 2026
Completed with significant delays
Invoiced • 185 days old
🚨
Primary Delay 11.0 days stuck in "Ready to Bill"
⏱️
Total Delay 27.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.5d / 0.5d SLA
Scheduled
3.1d / 2.0d SLA
Closed
11.3d / 1.0d SLA
WO Correction Needed
1.5d
Incomplete
4.3d
L2 Screening
5.0d / 1.0d SLA
L2 Review
3.9d
Ready to Bill
11.0d / 1.0d SLA
Invoice Pending
2.9d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/12/2026 RArnold -Dispatching to Alberto for 02/17

🔧 Work Performed
EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): TAB25461001SA, TAB25461002SA, TAB25461003SA, TAB25461004SA, TAB25461010SA, TAB25461016SA, TAB25461023SA Scale serial number(s): G312579M, G312582M, G312581M, G312574M, G311624M, G311622M, G311181M *See Shipment Notification with IPs and accessories attached to the EMSAR WO.
🔍 Technician Findings
N/A
⚠️ Problem Description
"EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): TAB25461001SA,TAB25461002SA,TAB25461003SA,TAB25461004SA,TAB25461010SA,TAB25461016SA,TAB25461023SA Scale serial number(s): G312579M,G312582M,G312581M,G312574M,G311624M,G311622M,G311181M *See Shipment Notification with IPs and accessories attached to the EMSAR WO."
📄 Description
GE Healthcare Giraffe OmniBed Carestation CS1
📞 Call Description
"GEHC MIC Installation - 7 GOB - 7 BSPT

Timeline

📞
Case Linked Jan 5, 11:43 AM
Case Number: 00556008
Subject: URGENT GE MIC Install WO request
Status: Closed
🚨 26.0 business days
📋
▶
2 Work Order Created Feb 10, 3:08 PM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Shelby Robinson
From: Entered, Scheduled
To: Scheduled, Entered
Duration in Previous: 0m
⏳ 3.0 business days
👷
▶
3 Technician Assigned Feb 12, 8:20 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2026-02-17T13:00:00.000+0000
🗓️
Status: Scheduled by Rebecca Arnold
From: Entered
To: Scheduled
Duration in Previous: 1d 17h
⏳ 3.0 business days
⏱️
3x Labor Added Feb 17, 6:53 PM
Type: Labor
Status: Open
Qty: 1.5, 8
✔️
Status: Completed by Alberto Galan Feb 17, 7:26 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 5d 11h, 0m
⚠️ 9.6 business days
✏️
Status: WO Correction Needed by Timothy Amburgey Mar 2, 3:08 PM
From: Closed
To: WO Correction Needed
Duration in Previous: 12d 19h
⏳ 2.0 business days
⚠️
Status: Incomplete by Alberto Galan Mar 3, 4:54 PM
From: WO Correction Needed
To: Incomplete
Duration in Previous: 1d 1h
⏳ 4.9 business days
🏁
Status: Closed by Sean Currie Mar 9, 11:12 AM
From: Incomplete
To: Closed
Duration in Previous: 5d 17h
⏱️
Labor Added Mar 9, 12:15 PM
Type: Labor
Status: Open
Qty: 0.016666666666667
🔍
Status: L2 Screening by Timothy Amburgey Mar 9, 12:20 PM
From: Closed
To: L2 Screening
Duration in Previous: 1h 8m
⚠️ 5.0 business days
🏁
Status: Closed by Alberto Galan Mar 13, 6:44 PM
From: L2 Screening
To: Closed
Duration in Previous: 4d 6h
⏳ 2.7 business days
👀
Status: L2 Review by Sean Currie Mar 17, 12:49 PM
From: Closed
To: L2 Review
Duration in Previous: 3d 18h
⏳ 4.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Mar 20, 9:14 AM
From: L2 Review
To: Ready to Bill
Duration in Previous: 2d 20h
🚨 11.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Apr 3, 12:52 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 14d 3h
⏳ 3.0 business days
🧾
▶
2 Invoice Created Apr 7, 5:28 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 4d 4h

Bottlenecks

Entered
Duration: 2.5 business days (threshold: 4.0 business hours)
Exceeded by 2.0 business days
Scheduled
Duration: 3.1 business days (threshold: 2.0 business days)
Exceeded by 1.1 business days
Closed
Duration: 9.0 business days (threshold: 1.0 business days)
Exceeded by 8.0 business days
L2 Screening
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days
Closed
Duration: 2.2 business days (threshold: 1.0 business days)
Exceeded by 1.2 business days
Ready to Bill
Duration: 11.0 business days (threshold: 1.0 business days)
Exceeded by 10.0 business days
Invoice Pending
Duration: 2.9 business days (threshold: 2.0 business days)
Exceeded by 7.1 business hours

🔗 Related Artifacts

📞
Case 00556008
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Installation
Branch
N/A
Technician
Alberto Galan
Scheduled
Feb 17, 8:00 AM
Created
Feb 10, 3:08 PM
Invoice #
SM-258373

Work Details (4)

Name Type Status Qty Amount Date
WL-03109306 Labor Open 1.5 $0.00 Feb 17, 6:53 PM
WL-03109307 Labor Open 8 $570.00 Feb 17, 6:53 PM
WL-03109308 Labor Open 1.5 $250.00 Feb 17, 6:53 PM
WL-03135800 Labor Open 0.016666666666667 $38.00 Mar 9, 12:15 PM

Details