Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01329556 ↗ ServiceMax

Conviva Care Solutions (Humana) • Virtual Tech • PC

📍 Conviva - Ayers — 4918 Ayers St Suite 130, Corpus Christi TX, 78415

Jan 6, 2026 → Jan 6, 2026

✅ Completed
PC Per client agreement
Target: Mar 6, 2026
🕐 Clock stopped: Completed (Jan 6)
✓ SLA Met (59d early)
Dispatch 0.0d
Holding 0.1d (excluded)
Coordinators 0.0d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
0.1 days
Coordinators
0.0 days
Billing
0.0 days
Created: Jan 6, 2026 Due: Mar 6, 2026 Completed: Jan 6, 2026 (59 days early)
📅
0.1 days Total Age
⏱️
2.9d in Closed Longest Stage
🔄
5 transitions Status Changes
⚠️
1.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00556304
<no subject>
Closed
Model: Welch Allyn - ProBP 3400 Model Type: Digital Blood Pressure Device Custom Field: Notes: Battery Replacement Asset ID: 13221840 Site: Conviva Care Solutions (Humana) - Conviva - Ayers Department: MainDepreciation Start Date:Physical Location: HallwayDepreciation Term: 0yrsSerial #: 100043312322 Model: Welch Allyn - ProBP 3400 Model Type: Digital Blood Pressure Device Asset ID: 13221839 Site: Conviva Care Solutions (Humana) - Conviva - Ayers<https://www.ebiotrack.com/sites.php?sid=16778> Serial #: 100040682222
Priority
Standard
Origin
Email
Reason
New Case
Contact
Elizabeth Ramon
Owner
Virtual Tech
Created
Jan 6, 2026
Work Orders from this Case (2)
WO-01329556 (current) Invoiced
Virtual Tech • Virtual Tech
Created: Jan 6, 2026 • Closed: Jan 6, 2026
WO-01329575 Invoiced
Virtual Tech - Field Repair • Anthony Wirth
Created: Jan 6, 2026 • Closed: Jan 20, 2026
Completed with minor delays
Invoiced • 128 days old
🚨
Primary Delay 2.9 days stuck in "Closed"
⏱️
Total Delay 1.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
On Hold
0.1d
Assigned
0.0d / 0.5d SLA
Closed
2.9d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Assisted Troubleshooting of ProBP 3400.
🔍 Technician Findings
Black Screen: LCD or control Board has failed. Power Light is Green and Power supply confirmed.
⚠️ Problem Description
Model: Welch Allyn - ProBP 3400 Model Type: Digital Blood Pressure Device Asset ID: 13221839 Site: Conviva Care Solutions (Humana) - Conviva - Ayers Serial #: 100040682222 https://www.ebiotrack.com/workorder.php?wo=70687

Timeline

📞
Case Linked Jan 6, 9:33 AM
Case Number: 00556304
Subject: <no subject>
Status: Closed
📋
▶
2 Work Order Created Jan 6, 11:27 AM
Work Order Created → Status: On Hold
⏸️
Status: On Hold by Derek Reynolds
From: Entered
To: On Hold
Duration in Previous: 0m
⏱️
▶
3 Labor Added Jan 6, 11:56 AM
Labor Added → Status: Assigned → Technician Assigned
👷
Status: Assigned by Derek Reynolds
From: On Hold
To: Assigned
Duration in Previous: 28m
👷
Technician Assigned by Derek Reynolds
Technician: Virtual Tech
✔️
Status: Completed by Derek Reynolds Jan 6, 12:08 PM
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 12m, 0m
⏳ 3.0 business days
📄
▶
2 Status: Ready to Bill Jan 8, 1:57 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m
🧾
Invoice Created Jan 9, 12:48 PM
Invoice Number: SM-250821

Bottlenecks

Closed
Duration: 2.9 business days (threshold: 1.0 business days)
Exceeded by 1.9 business days

🔗 Related Artifacts

📞
Case 00556304
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Virtual Tech
Branch
Edge
Technician
Virtual Tech
Scheduled
N/A
Created
Jan 6, 11:27 AM
Invoice #
SM-250821

Work Details (1)

Name Type Status Qty Amount Date
WL-03054693 Labor Open 0.43333333333333 $59.50 Jan 6, 11:56 AM

Details