Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01334750 ↗ ServiceMax

VillageMD • Virtual Tech - Drop Shipment • PC

📍 VM Cypress Falls - (TX25-S40002) — 9511 Huffmeister Road Ste 100, Houston TX, 77095

Jan 8, 2026 → Feb 24, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Mar 6, 2026
✓ SLA Met (8 biz days early)
Active: 0 biz days
Paused: 31 biz days
🕐 Clock stopped: Canceled (Feb 24, 2026)
▶ Clock Running
Status: Created
Jan 8 → Jan 8, 2026
0 business days (counted)
Running total: 0 of ? biz days used
⏸31d
⏸ Clock Paused
Status: Awaiting Parts
Jan 8 → Feb 24, 2026
31 business days (not counted)
▶ Clock Running
Status: Entered
Feb 24 → Feb 24, 2026
0 business days (counted)
Running total: 0 of ? biz days used
Created: Jan 8, 2026 Canceled: Feb 24, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Jan 8 → Jan 8 Created ▶ Running 0 0
Jan 8 → Feb 24 Awaiting Parts ⏸ Paused 31 —
Feb 24 → Feb 24 Entered ▶ Running 0 0
Dispatch 0.0d
Material Management 31.4d
✓ SLA Met
Dispatch
0.0 days
Material Management
31.4 days
Over SLA
Created: Jan 8, 2026 Due: Mar 6, 2026 Completed: Feb 24, 2026 (10 days early)
📅
31.4 days Total Age
⏱️
31.4d in Awaiting Parts Longest Stage
🔄
2 transitions Status Changes
⚠️
28.4d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00557193
L2 review - HCP
Closed
2x Sofia machines need calibration cassets
Priority
High
Origin
Phone
Reason
New Case
Contact
Zorayda Galvan
Owner
Virtual Tech
Created
Jan 8, 2026
Work Orders from this Case (2)
WO-01334750 (current) Canceled
Virtual Tech - Drop Shipment
Created: Jan 8, 2026
WO-01368982 Invoiced
Virtual Tech • Virtual Tech
Created: Apr 16, 2026 • Closed: Apr 16, 2026
Behind Schedule - Needs Attention
Canceled • 217 days old
🚨
Primary Delay 31.4 days stuck in "Awaiting Parts"
⏱️
Total Delay 28.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Awaiting Parts
31.4d / 3.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
Parts not avail
🔧 Work Performed
parts ordered and shipped to site
🔍 Technician Findings
parts ordered and shipped to site
⚠️ Problem Description
2x Sofia machines need calibration cassets https://www.ebiotrack.com/workorder.php?wo=70759

Timeline

📞
Case Linked Jan 8, 12:47 PM
Case Number: 00557193
Subject: L2 review - HCP
Status: Closed
📋
▶
3 Work Order Created Jan 8, 3:39 PM
Work Order Created → Parts Requested → Status: Awaiting Parts
📦
Parts Requested
Order: 00087910
Status: Canceled
📦
Status: Awaiting Parts by Derek Reynolds
From: Entered
To: Awaiting Parts
Duration in Previous: 1m
🚨 30.0 business days
⏱️
Labor Added Feb 20, 10:26 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
⏳ 3.0 business days
🆕
Status: Entered by Derek Reynolds Feb 24, 8:04 AM
From: Awaiting Parts, Entered
To: Entered, Canceled
Duration in Previous: 46d 16h, 0m

Bottlenecks

Awaiting Parts
Duration: 31.4 business days (threshold: 3.0 business days)
Exceeded by 28.4 business days

🔗 Related Artifacts

📞
Case 00557193
Closed
📦
Parts Order 00087910
Canceled

ℹ️ Work Order Details

Status
Canceled
Priority
PC
Type
Virtual Tech - Drop Shipment
Branch
Edge
Technician
Unassigned
Scheduled
N/A
Created
Jan 8, 3:39 PM
Invoice #
N/A

Work Details (1)

Name Type Status Qty Amount Date
WL-03113611 Labor Open 0.016666666666667 $31.57 Feb 20, 10:26 AM

Details