Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01337003 ↗ ServiceMax

Oak Street Health • SWAPOUT • PC

📍 Oak Street Health - Skokie — 4120 Dempster St, Skokie IL, 60076

Jan 9, 2026 → Feb 9, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Mar 6, 2026
✓ SLA Met (18 biz days early)
Active: 20 biz days
🕐 Clock stopped: Completed (Feb 9, 2026)
▶ Clock Running
Status: Created
Jan 9 → Jan 9, 2026
0 business days (counted)
Running total: 0 of ? biz days used
⏸ Clock Paused
Status: Awaiting Parts
Jan 9 → Jan 9, 2026
0 business days (not counted)
20d
▶ Clock Running
Status: Reschedule
Jan 9 → Feb 9, 2026
20 business days (counted)
Running total: 20 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 9 → Feb 9, 2026
0 business days (counted)
Running total: 20 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 9 → Feb 9, 2026
0 business days (counted)
Running total: 20 of ? biz days used
Created: Jan 9, 2026 Completed: Feb 9, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 9 → Jan 9 Created ▶ Running 0 0
Jan 9 → Jan 9 Awaiting Parts ⏸ Paused 0 —
Jan 9 → Feb 9 Reschedule ▶ Running 20 20
Feb 9 → Feb 9 Tech On Site ▶ Running 0 20
Feb 9 → Feb 9 Assigned ▶ Running 0 20
Dispatch 0.0d
Material Management 0.5d
Coordinators 20.5d
Field Work 0.0d
Billing 12.7d
✓ SLA Met
Dispatch
0.0 days
Material Management
0.5 days
Coordinators
20.5 days
Over SLA
Field Work
0.0 days
Billing
12.7 days
Over SLA
Created: Jan 9, 2026 Due: Mar 6, 2026 Completed: Feb 9, 2026 (25 days early)
📅
21.0 days Total Age
⏱️
20.5d in Reschedule Longest Stage
🔄
7 transitions Status Changes
⚠️
30.9d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00555944
Oak Street Health - 48 Hour - 135526: New Work Order Assigned
Closed
Work Order #135526 Work Order Description: EKG machine is indicating that leads are off even when it is on please assist in repairing/troubleshooting the EKG Machine. Please sse attached image for further details.
Priority
Standard
Origin
Email
Reason
New Case
Contact
Moises Figueroa
Owner
Virtual Tech
Created
Jan 5, 2026
Work Orders from this Case (3)
WO-01329373 Invoiced
Virtual Tech • Virtual Tech
Created: Jan 5, 2026 • Closed: Jan 9, 2026
WO-01337003 (current) Invoiced
SWAPOUT • Ryan Schwochow
Created: Jan 9, 2026 • Closed: Feb 9, 2026
WO-01350580 Invoiced
Virtual Tech - Depot • Samuel A Klein
Created: Feb 9, 2026 • Closed: Feb 19, 2026
Completed with significant delays
Invoiced • 216 days old
🚨
Primary Delay 20.5 days stuck in "Reschedule"
⏱️
Total Delay 30.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Awaiting Parts
0.5d / 3.0d SLA
Reschedule
20.5d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Closed
1.7d / 1.0d SLA
Ready to Bill
12.7d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Shipping Hot Swap device to site: Burdick - ELI 280 ASSET ID #: 13367801 SERIAL #: 125490000535 Outbound 1Z01E3E70393373363 Delivered: 1/12/2026 Expected back for repair: Burdick - ELI 280 Asset ID#: 12991243 S/N: 123110000937 Return 1Z01E3E79090060971 Delivered: 2/6/2026
🔍 Technician Findings
hot swap requested
⚠️ Problem Description
Work Order #135526 EKG machine is indicating that leads are off even when it is on please assist in repairing/troubleshooting the EKG Machine. Burdick - ELI 280 Asset ID#: 12991243 S/N: 123110000937 https://www.ebiotrack.com/workorder.php?wo=70772
📄 Description
ECG, BURDICK 280 INTERP 200 ECG STORAGE AM12/USB/LAN Oak Street Health’s Consigned Inventory

Timeline

📞
Case Linked Jan 5, 10:41 AM
Case Number: 00555944
Subject: Oak Street Health - 48 Hour - 135526: New Work Order Assigned
Status: Closed
⚠️ 5.0 business days
📋
▶
3 Work Order Created Jan 9, 11:00 AM
Work Order Created → Parts Requested → Status: Awaiting Parts
📦
Parts Requested
Order: 00087971
Status: Closed
📦
Status: Awaiting Parts by Derek Reynolds
From: Entered
To: Awaiting Parts
Duration in Previous: 1m
🔩
▶
2 2x Parts Added Jan 9, 2:42 PM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Audrey Tharp
From: Awaiting Parts
To: Reschedule
Duration in Previous: 3h 41m
🚨 21.0 business days
🔧
▶
4 Status: Tech On Site Feb 9, 1:18 PM
Status: Tech On Site → 2x Labor Added → Status: Assigned → Technician Assigned
⏱️
2x Labor Added
Type: Labor, Expenses
Status: Open
Qty: 1
👷
Status: Assigned by Ryan Schwochow
From: Tech On Site, Assigned, Completed
To: Assigned, Completed, Closed
Duration in Previous: 1m, 0m
👷
Technician Assigned by Ryan Schwochow
Technician: Ryan Schwochow
⏳ 2.0 business days
📄
Status: Ready to Bill by Diane Patton Feb 10, 1:27 PM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 0h
🚨 13.0 business days
📨
Status: Invoice Pending by Diane Patton Feb 28, 1:13 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 17d 23h
💰
Status: Invoiced by Diane Patton Feb 28, 1:18 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 5m
🚨 90.0 business days
🧾
Invoice Created Jul 8, 5:27 PM
Invoice Number: SM-255246

Bottlenecks

Reschedule
Duration: 20.5 business days (threshold: 2.0 business days)
Exceeded by 18.5 business days
Closed
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.6 business hours
Ready to Bill
Duration: 12.7 business days (threshold: 1.0 business days)
Exceeded by 11.7 business days

🔗 Related Artifacts

📞
Case 00555944
Closed
📦
Parts Order 00087971
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
SWAPOUT
Branch
Edge
Technician
Ryan Schwochow
Scheduled
N/A
Created
Jan 9, 11:00 AM
Invoice #
SM-255246

Work Details (4)

Name Type Status Qty Amount Date
WL-03059816 Parts Open 1 $0.00 Jan 9, 2:42 PM
WL-03059817 Expenses Open 1 $24.51 Jan 9, 2:42 PM
WL-03097719 Labor Open 1 $122.57 Feb 9, 1:20 PM
WL-03097720 Expenses Open 1 $30.80 Feb 9, 1:20 PM

Details