Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01337211 ↗ ServiceMax

AGILENT TECHNOLOGIES (ASP) • Preventive Maintenance • PC

📍 Pickering Laboratories Inc — 1280 Space Park Way, Mountain View CA, 94043

Jan 12, 2026 → Jan 12, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Mar 31, 2026
✓ SLA Met (54 biz days early)
Active: 0 biz days
🕐 Clock stopped: Canceled (Jan 12, 2026)
▶ Clock Running
Status: Created
Jan 12 → Jan 12, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 12 → Jan 12, 2026
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: Assigned
Jan 12 → Jan 12, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Entered
Jan 12 → Jan 12, 2026
0 business days (counted)
Running total: 0 of ? biz days used
Created: Jan 12, 2026 Canceled: Jan 12, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jan 12 → Jan 12 Created ▶ Running 0 0
Jan 12 → Jan 12 Ready for Scheduling ▶ Running 0 0
Jan 12 → Jan 12 Assigned ▶ Running 0 0
Jan 12 → Jan 12 Entered ▶ Running 0 0
Dispatch 0.0d
Coordinators 0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.0 days
Created: Jan 12, 2026 Due: Mar 31, 2026 Completed: Jan 12, 2026 (78 days early)
📅
0.0 days Total Age
⏱️
0.0d in Assigned Longest Stage
🔄
2 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00556065
need Agilent product built - 6008220883
Closed
28R SYS-LC-1290-E Contract ends 03/14/2026 repair included PM PM only - customer supplies the UV lamp G1321B DEABW05541 1260 Infinity Fluoresc. Detector Spectra G4212A DE93000533 1290 Infinity Diode-Array Detector G4226A DE00800709 1290 Infinity Autosampler G4204A DEBAN01207 1290 Infinity Quaternary Pump
Priority
High
Origin
Web
Reason
New Case
Contact
Maria Ofitserova
Owner
Leona Coonrod
Created
Jan 5, 2026
Work Orders from this Case (2)
WO-01337211 (current) Canceled
Preventive Maintenance
Created: Jan 12, 2026
WO-01337816 Invoiced
Preventive Maintenance • Larry Alberty
Created: Jan 14, 2026 • Closed: Mar 17, 2026
On Track
Canceled • 216 days old
✅
No Issues Work order progressed without significant delays

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
0.0d / 0.5d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
1-12-26 lcoonrod cancelling WO. Product needs build for gorilla #
⚠️ Problem Description
28R SYS-LC-1290-E Contract ends 03/14/2026 repair included PM PM only - customer supplies the UV lamp G1321B DEABW05541 1260 Infinity Fluoresc. Detector Spectra G4212A DE93000533 1290 Infinity Diode-Array Detector G4226A DE00800709 1290 Infinity Autosampler G4204A DEBAN01207 1290 Infinity Quaternary Pump
📄 Description
1290 Infinity Quaternary Pump
📞 Call Description
MAR 2026 LC PM

Timeline

📞
Case Linked Jan 5, 1:10 PM
Case Number: 00556065
Subject: need Agilent product built - 6008220883
Status: Closed
⚠️ 6.0 business days
📋
▶
3 Work Order Created Jan 12, 9:04 AM
Work Order Created → Status: Ready for Scheduling → Technician Assigned
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered, Ready for Scheduling
To: Ready for Scheduling, Assigned
Duration in Previous: 0m
👷
Technician Assigned by Leona Coonrod
Technician: Larry Alberty
🆕
Status: Entered by Leona Coonrod Jan 12, 9:17 AM
From: Assigned, Entered
To: Entered, Canceled
Duration in Previous: 12m, 0m

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

📞
Case 00556065
Closed

ℹ️ Work Order Details

Status
Canceled
Priority
PC
Type
Preventive Maintenance
Branch
N/A
Technician
Unassigned
Scheduled
N/A
Created
Jan 12, 9:04 AM
Invoice #
N/A

Details