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WO-01337816 ↗ ServiceMax

AGILENT TECHNOLOGIES (ASP) • Preventive Maintenance • PC

📍 Pickering Laboratories Inc — 1280 Space Park Way, Mountain View CA, 94043

Jan 14, 2026 → Mar 17, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Mar 31, 2026
✓ SLA Met (10 biz days early)
Active: 42 biz days
🕐 Clock stopped: Completed (Mar 17, 2026)
▶ Clock Running
Status: Created
Jan 14 → Jan 14, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 14 → Jan 14, 2026
0 business days (counted)
Running total: 0 of ? biz days used
6d
▶ Clock Running
Status: Assigned
Jan 14 → Jan 23, 2026
6 business days (counted)
Running total: 6 of ? biz days used
36d
▶ Clock Running
Status: Scheduled
Jan 23 → Mar 17, 2026
36 business days (counted)
Running total: 42 of ? biz days used
▶ Clock Running
Status: Tech On Site
Mar 17 → Mar 17, 2026
0 business days (counted)
Running total: 42 of ? biz days used
Created: Jan 14, 2026 Completed: Mar 17, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 14 → Jan 14 Created ▶ Running 0 0
Jan 14 → Jan 14 Ready for Scheduling ▶ Running 0 0
Jan 14 → Jan 23 Assigned ▶ Running 6 6
Jan 23 → Mar 17 Scheduled ▶ Running 36 42
Mar 17 → Mar 17 Tech On Site ▶ Running 0 42
Dispatch 0.0d
Coordinators 43.4d
Field Work 0.0d
Billing 15.6d
✓ SLA Met
Dispatch
0.0 days
Coordinators
43.4 days
Over SLA
Field Work
0.0 days
Billing
15.6 days
Over SLA
Created: Jan 14, 2026 Due: Mar 31, 2026 Completed: Mar 17, 2026 (14 days early)
📅
42.8 days Total Age
⏱️
36.6d in Scheduled Longest Stage
🔄
9 transitions Status Changes
⚠️
54.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

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Originating Case

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🎫
Case #00556065
need Agilent product built - 6008220883
Closed
28R SYS-LC-1290-E Contract ends 03/14/2026 repair included PM PM only - customer supplies the UV lamp G1321B DEABW05541 1260 Infinity Fluoresc. Detector Spectra G4212A DE93000533 1290 Infinity Diode-Array Detector G4226A DE00800709 1290 Infinity Autosampler G4204A DEBAN01207 1290 Infinity Quaternary Pump
Priority
High
Origin
Web
Reason
New Case
Contact
Maria Ofitserova
Owner
Leona Coonrod
Created
Jan 5, 2026
Work Orders from this Case (2)
WO-01337211 Canceled
Preventive Maintenance
Created: Jan 12, 2026
WO-01337816 (current) Invoiced
Preventive Maintenance • Larry Alberty
Created: Jan 14, 2026 • Closed: Mar 17, 2026
Completed with significant delays
Invoiced • 214 days old
🚨
Primary Delay 36.6 days stuck in "Scheduled"
⏱️
Total Delay 54.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
6.8d / 0.5d SLA
Scheduled
36.6d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Closed
1.2d / 1.0d SLA
Ready to Bill
15.5d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

23 Jan 2026 Larry Alberty

Reached out for scheduling


Please assign to Larry Alberty ARP to site is 18 miles. Zone 1

🔧 Work Performed
Completed LC PM.
⚠️ Problem Description
28R SYS-LC-1290-E Contract ends 03/14/2026 repair included PM PM only - customer supplies the UV lamp G1321B DEABW05541 1260 Infinity Fluoresc. Detector Spectra G4212A DE93000533 1290 Infinity Diode-Array Detector G4226A DE00800709 1290 Infinity Autosampler G4204A DEBAN01207 1290 Infinity Quaternary Pump
📄 Description
Agilent LC 1290 System Enhanced LC Features
📞 Call Description
MAR 2026 LC GORILLA PM

Timeline

📞
Case Linked Jan 5, 1:10 PM
Case Number: 00556065
Subject: need Agilent product built - 6008220883
Status: Closed
⚠️ 8.0 business days
📋
▶
3 Work Order Created Jan 14, 12:42 PM
Work Order Created → Status: Ready for Scheduling → Technician Assigned
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered, Ready for Scheduling
To: Ready for Scheduling, Assigned
Duration in Previous: 0m
👷
Technician Assigned by Leona Coonrod
Technician: Larry Alberty
⚠️ 7.0 business days
🗓️
▶
2 Status: Scheduled Jan 23, 1:59 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Larry Alberty
Scheduled For: 2026-03-17T13:00:00.000+0000
🚨 37.0 business days
🔧
Status: Tech On Site by Larry Alberty Mar 17, 6:33 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 53d 3h
⏱️
▶
2 7x Labor Added Mar 17, 6:38 PM
7x Labor Added → Status: Completed
✔️
Status: Completed by Larry Alberty
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 6m, 1m
📄
Status: Ready to Bill by Hannah Shaw Mar 18, 7:58 AM
From: Closed
To: Ready to Bill
Duration in Previous: 13h 17m
🚨 14.0 business days
💵
▶
2 Status: Billing Review Apr 6, 3:44 PM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Hannah Shaw
From: Billing Review
To: Ready to Bill
Duration in Previous: 1m
📨
Status: Invoice Pending by Hannah Shaw Apr 7, 12:36 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 20h 50m
💰
Status: Invoiced by Hannah Shaw Apr 7, 12:56 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 20m
🧾
Invoice Created Apr 7, 5:31 PM
Invoice Number: SM-258564

Bottlenecks

Assigned
Duration: 6.8 business days (threshold: 4.0 business hours)
Exceeded by 6.3 business days
Scheduled
Duration: 36.6 business days (threshold: 2.0 business days)
Exceeded by 34.6 business days
Closed
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.3 business hours
Ready to Bill
Duration: 14.0 business days (threshold: 1.0 business days)
Exceeded by 13.0 business days
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.2 business hours

🔗 Related Artifacts

📞
Case 00556065
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
N/A
Technician
Larry Alberty
Scheduled
Mar 17, 9:00 AM
Created
Jan 14, 12:42 PM
Invoice #
SM-258564

Work Details (7)

Name Type Status Qty Amount Date
WL-03148053 Labor Open 1 $75.00 Mar 17, 6:38 PM
WL-03148054 Labor Open 3 $544.50 Mar 17, 6:38 PM
WL-03148055 Labor Open 1 $75.00 Mar 17, 6:38 PM
WL-03148056 Travel Open 15 $0.00 Mar 17, 6:38 PM
WL-03148057 Travel Open 15 $0.00 Mar 17, 6:38 PM
WL-03148058 Parts Open 1 $0.00 Mar 17, 6:38 PM
WL-03148059 Parts Open 1 $0.00 Mar 17, 6:38 PM

Details