Q-00031592
The GF ID Number changed from H1045 to HWVWV6.
Facility Contact Name: Jesse Wilson
Email or Fax:jesse.wilson2@wvumedicine.org
Phone: 304-243-3057
Model Number: 2 Each - ZZA99174 Bed, Zenith 9100 APS w/Lok (Operating Manual attached)
Scope of Service/Repair: Need service technician to go out and evaluate both units. Customer states units are locking out. Need technician to supply GF information and parts required to fix units.
One unit also has a broken weld.
Primary Delay29.9 days stuck in "07e-Partial Project"
⏱️
Total Delay4.8 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.5d / 1.0d SLA
Assigned
1.2d / 0.5d SLA
Scheduled
5.0d / 2.0d SLA
Closed
2.1d / 1.0d SLA
07e-Partial Project
29.9d
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
2/17/2026 CRamen spoke with Brand and scheduled for Friday 2/20/2026 with tech arrival between 12-1pm. Call logged on WO-01337483. Jerry from GFM called and parts were found at the location and are with the unit
2/16/2026 CRamen spoke with Jerry at GFM and he said parts shipped on 2/3 and delivered on 2/5. I told him Brandon was there on 2/9 and was turned away as there were no parts onsite or no-one could find any. Jerry is looking into this. WO-01337483/7589
1/23/26 NSuarez Awaiting on Parent WO.
1/14/2026 CRamen spoke with Jessie and scheduled for Wednesday 1/21/2026 with tech arrival between 9-11am. Call logged on WO-01337483. Units are located in Room 321
🔧Work Performed
completed evaluation
tested hand pendant on all 3 ports. bed worked as intended
plugged in staff control- unit locks out
customer stated he has a staff control board in stock and will swap it out to see if that fixes unit
🔍Technician Findings
staff control board bad
⚠️Problem Description
Q-00031592
The GF ID Number changed from H1045 to HWVWV6.
Facility Contact Name: Jesse Wilson
Email or Fax:jesse.wilson2@wvumedicine.org
Phone: 304-243-3057
Model Number: 1 Each - ZZA99174 Bed, Zenith 9100 APS w/Lok (Operating Manual attached)
Scope of Service/Repair: Need service technician to go out and evaluate both units. Customer states units are locking out. Need technician to supply GF information and parts required to fix units.
One unit also has a broken weld.
📄Description
Graham-Field Zenith7100 (Series) Full Electric Bed (MN: ZZ79174, ZG79174, ZAG79174, ZZ79674, and ZZA79674)
📅
WO-01337589 - Repair - Wheeling - Wheeling Hospital, C/of WVU Medicine Continuous Care Center
Jan 21, 2026 10:00am – 12:00pm
Work Order: WO-01337589
Account: GRAHAM FIELD MEDICAL
Customer Case Number:
Location: Wheeling Hospital, C/of WVU Medicine Continuous Care Center
Address: 236 Hullihen Place, Wheeling, WV 26003
Manufacturer:
Model #:
Serial #:
Contact Name: Jerry Lujan
Contact Phone: 770.368.4700 x2101
JPG
img300
Jan 21, 2026
Timeline
📞
Case Linked Dec 11, 5:03 PM
Case Number:00551117
Subject:account showing inactive 1/12
Status:Closed
🚨21.9 business days
📋
▶
2
Work Order Created Jan 13, 2:05 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
👷
▶
2
Status: Assigned Jan 13, 5:45 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Charles Ramen
Technician:Brandon Green
🗓️
▶
2
Status: Scheduled Jan 14, 10:33 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Charles Ramen
Scheduled For:2026-01-21T15:00:00.000+0000
⚠️5.0 business days
⏱️
3x Labor Added Jan 21, 5:55 PM
Type:Labor, Travel
Status:Open
Qty:2, 1.5, 90
✔️
Status: Completed by Brandon GreenJan 21, 6:02 PM
From:Scheduled, Completed
To:Completed, Closed
Duration in Previous:7d 7h, 0m
⏳2.7 business days
📋
Status: 07e-Partial Project by Nancy SuarezJan 23, 11:56 AM
From:Closed
To:07e-Partial Project
Duration in Previous:1d 17h
🚨30.0 business days
📄
▶
3
Status: Ready to Bill Mar 6, 3:33 PM
Status: Ready to Bill → Invoice Created → Status: Invoiced
🧾
Invoice Created
Invoice Number:SM-255914
💰
Status: Invoiced by Nancy Suarez
From:Invoice Pending
To:Invoiced
Duration in Previous:3m
Bottlenecks
Assigned
Duration: 1.2 business days (threshold: 4.0 business hours)
Exceeded by 5.2 business hours
Scheduled
Duration: 5.0 business days (threshold: 2.0 business days)
Exceeded by 3.0 business days
Closed
Duration: 2.1 business days (threshold: 1.0 business days)