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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01337758 ↗ ServiceMax

ProgressiveHealth Occ Health, LLC (EMS) • Preventive Maintenance • PSM

📍 ProgressiveHealth EMS - Canton, MS — 300 Nissan Dr, Canton MS, 39046

Jan 14, 2026 → Jan 15, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✓ SLA Met (10 biz days early)
Active: 1 biz days
🕐 Clock stopped: Canceled (Jan 15, 2026)
▶ Clock Running
Status: Created
Jan 14 → Jan 14, 2026
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: Ready for Scheduling
Jan 14 → Jan 14, 2026
0 business days (counted)
Running total: 0 of ? biz days used
Created: Jan 14, 2026 Canceled: Jan 15, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Jan 14 → Jan 14 Created ▶ Running 0 0
Jan 14 → Jan 14 Ready for Scheduling ▶ Running 0 0
Dispatch 0.0d
Coordinators 0.1d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.1 days
Created: Jan 14, 2026 Due: Feb 27, 2026 Completed: Jan 15, 2026 (43 days early)
📅
2.0 days Total Age
⏱️
0.1d in Ready for Scheduling Longest Stage
🔄
2 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00558789
ProgressiveHealth EMS - Canton, MS (needs quote)
Closed
Q-00032059 Annual Equipment PM T&M - Send PM Quote to margaret.lovitt@phrehab.com @ProgressiveHealth EMS - Canton, MS | (1) Power cot (2) Power Stair Chairs https://www.ebiotrack.com/inspection.php?iid=32461
Priority
Standard
Origin
Email
Reason
New Case
Contact
Margaret Lovitt
Owner
Shelby Robinson
Created
Jan 14, 2026
Work Orders from this Case (2)
WO-01337758 (current) Canceled
Preventive Maintenance
Created: Jan 14, 2026
WO-01338137 Invoiced
Preventive Maintenance • Jason Cunningham
Created: Jan 15, 2026 • Closed: Feb 17, 2026
On Track
Canceled • 211 days old
✅
No Issues Work order progressed without significant delays

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA

💬 Activities, Notes & Communications

⚠️ Problem Description
Annual Equipment PM 1 piece https://www.ebiotrack.com/inspection.php?iid=32461

Timeline

📞
Case Linked Jan 14, 12:00 AM
Case Number: 00558789
Subject: ProgressiveHealth EMS - Canton, MS (needs quote)
Status: Closed
📋
▶
2 Work Order Created Jan 14, 11:10 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
🚫
Status: Canceled by Sherry Reich Jan 14, 11:42 AM
From: Ready for Scheduling
To: Canceled
Duration in Previous: 30m

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

📞
Case 00558789
Closed

ℹ️ Work Order Details

Status
Canceled
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Unassigned
Scheduled
N/A
Created
Jan 14, 11:10 AM
Invoice #
N/A

Details