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WO-01338137 ↗ ServiceMax

ProgressiveHealth Occ Health, LLC (EMS) • Preventive Maintenance • PSM

📍 ProgressiveHealth EMS - Canton, MS — 300 Nissan Dr, Canton MS, 39046

Jan 15, 2026 → Feb 17, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (11 biz days late)
Active: 22 biz days
🕐 Clock stopped: Tech Off Site (Feb 18, 2026)
▶ Clock Running
Status: Created
Jan 15 → Jan 15, 2026
0 business days (counted)
Running total: 0 of ? biz days used
5d
▶ Clock Running
Status: Ready for Scheduling
Jan 15 → Jan 23, 2026
5 business days (counted)
Running total: 5 of ? biz days used
9d
▶ Clock Running
Status: Assigned
Jan 23 → Feb 5, 2026
9 business days (counted)
Running total: 14 of ? biz days used
7d
▶ Clock Running
Status: Scheduled
Feb 5 → Feb 17, 2026
7 business days (counted)
Running total: 21 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 17 → Feb 18, 2026
1 business day (counted)
Running total: 22 of ? biz days used
Created: Jan 15, 2026 Tech Off Site: Feb 18, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 15 → Jan 15 Created ▶ Running 0 0
Jan 15 → Jan 23 Ready for Scheduling ▶ Running 5 5
Jan 23 → Feb 5 Assigned ▶ Running 9 14
Feb 5 → Feb 17 Scheduled ▶ Running 7 21
Feb 17 → Feb 18 Tech On Site ▶ Running 1 22
Dispatch 0.0d
Coordinators 22.4d
Field Work 1.2d
Billing 87.9d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
22.4 days
Over SLA
Field Work
1.2 days
Over SLA
Billing
87.9 days
Over SLA
Created: Jan 15, 2026 Due: Feb 27, 2026 Completed: Feb 17, 2026 (10 days early)
📅
21.5 days Total Age
⏱️
77.0d in Billing Review Longest Stage
🔄
20 transitions Status Changes
⚠️
99.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00558789
ProgressiveHealth EMS - Canton, MS (needs quote)
Closed
Q-00032059 Annual Equipment PM T&M - Send PM Quote to margaret.lovitt@phrehab.com @ProgressiveHealth EMS - Canton, MS | (1) Power cot (2) Power Stair Chairs https://www.ebiotrack.com/inspection.php?iid=32461
Priority
Standard
Origin
Email
Reason
New Case
Contact
Margaret Lovitt
Owner
Shelby Robinson
Created
Jan 14, 2026
Work Orders from this Case (2)
WO-01337758 Canceled
Preventive Maintenance
Created: Jan 14, 2026
WO-01338137 (current) Invoiced
Preventive Maintenance • Jason Cunningham
Created: Jan 15, 2026 • Closed: Feb 17, 2026
Completed with significant delays
Invoiced • 210 days old
🚨
Primary Delay 77.0 days stuck in "Billing Review"
⏱️
Total Delay 99.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
5.5d / 1.0d SLA
Assigned
9.7d / 0.5d SLA
Scheduled
7.3d / 2.0d SLA
Tech On Site
1.1d / 1.0d SLA
Tech Off Site
0.2d / 2.0d SLA
Closed
4.8d / 1.0d SLA
WO Correction Needed
0.6d
Billing Review
83.7d / 2.0d SLA
Ready to Bill
3.6d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

Travel billed on EMS work order

6/14 NB- Sup adjusted per hotel receipt. Finance, please adjust billable amount if needed or bill as is if $275 is the standard flat fee.


6/12 NatoshaB - Tech needs to document lodging per chatter: "receipt I have for it is for $245.32 and on 2-18-26"


6/10/26 NatoshaB - *HCP WO includes cost of travel (part of the 'Inspection' fee). Confirmed lodging is not covered & should be billed along w/PM labor.


4/3/26 DPatton - Per Teams call, LO & NB will determine billable travel charge for this site. See note below.

2/23/236 DPatton - Quoted 7.5 hours & 485 miles. tech has .25 travel hours & 3 miles. Should we adjust travel to match quote? There are no other WO's in this date range at this site. Also quoted lodging. Lodging on different WO? See tech note below.


1/20/26 MFranks - I have removed to 0.01 lodging placeholder. The hotel was expense was put on a different work order. Travel to site is also on a different work order, at the same site.


**Adjust travel charges to align with quote**

2/5/26 AJinerson - Email logged on WO-01338137. Sent email back to POC Margaret asking if we should start with EMS or medical equipment first. Also asking Margaret to confirm below info:

POC on-site:

Arrival instructions:


2/5/26 AJinerson - Email logged on WO-01338137. Received email back from POC Margaret confirming tech visit for both services on Tuesday, 2/17 with arrival between 8am-10am.


2/5/26 AJinerson - Email logged on WO-01338137. Sent email to Margaret offering tech visit starting on Tues. 2/17 through Weds. 2/18 (as needed) with arrival between 8am-10am each morning.

We would have to travel tech up day before (4+ hour drive 1 way, and add in Higi PMs on the way).


2/5/26 AJinerson - Call logged on WO-01338137. Called Margaret to schedule both WOs. No answer, left VM regarding needing to schedule. 

WO-01338137

WO-01338007


2/3/26 AJinerson - Checking w/ FSE when next avail. to travel to cover these WOs as tech is an 8 hour round trip.

WO-01338137 and WO-01338007

1/22/26 NatoshaB - Schedule with WO-01338007. Customer has EMS & HCP equipment. Jason Cunningham

🔧 Work Performed
Ferno Washington Inc - POWERFlexx (Series) Serial #: 13N-266308 - Asset ID: 13329515 Ferno Washington Inc - Model 59-T PowerTraxx Serial #: 13N-267745 - Asset ID: 13329516 Ferno Washington Inc - Model 59-T PowerTraxx Serial #: 13N-267742 - Asset ID: 13329514
🔍 Technician Findings
Located all devices in the Trauma room area of the clinic.
⚠️ Problem Description
Q-00032059 Annual Equipment PM (1) Power cot (2) Power Stair Chairs https://www.ebiotrack.com/inspection.php?iid=32461

Timeline

📞
Case Linked Jan 14, 12:00 AM
Case Number: 00558789
Subject: ProgressiveHealth EMS - Canton, MS (needs quote)
Status: Closed
2.0 business days
📋
2 Work Order Created Jan 15, 3:13 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⚠️ 6.0 business days
👷
2 Technician Assigned Jan 23, 1:42 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 7d 22h
🚨 10.0 business days
🗓️
2 Status: Scheduled Feb 5, 4:39 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2026-02-17T13:00:00.000+0000, 2026-02-17T14:00:00.000+0000
4.9 business days
💵
Expenses Added Feb 11, 9:58 AM
Type: Expenses
Status: Open
Qty: 1
4.0 business days
🔧
Status: Tech On Site by Jason Cunningham Feb 17, 9:27 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 11d 16h
🚗
Status: Tech Off Site by Jason Cunningham Feb 17, 7:34 PM
From: Tech On Site
To: Tech Off Site
Duration in Previous: 10h 7m
⏱️
2 5x Labor Added Feb 17, 8:47 PM
5x Labor Added → Status: Closed
🏁
Status: Closed by Ben Saur
From: Tech Off Site
To: Closed
Duration in Previous: 1h 12m
3.4 business days
✏️
Status: WO Correction Needed by Diane Patton Feb 20, 9:22 AM
From: Closed
To: WO Correction Needed
Duration in Previous: 2d 12h
🏁
Status: Closed by Mark Franks Feb 20, 12:28 PM
From: WO Correction Needed
To: Closed
Duration in Previous: 3h 6m
2.0 business days
💵
Status: Billing Review by Diane Patton Feb 23, 10:43 AM
From: Closed
To: Billing Review
Duration in Previous: 2d 22h
🚨 77.0 business days
📄
Status: Ready to Bill by Natosha Beierschmitt Jun 10, 2:29 PM
From: Billing Review, Ready to Bill
To: Ready to Bill, Billing Review
Duration in Previous: 107d 2h, 0m
📄
Status: Ready to Bill by Diane Patton Jun 10, 2:50 PM
From: Billing Review
To: Ready to Bill
Duration in Previous: 21m
💵
Status: Billing Review by Diane Patton Jun 10, 3:00 PM
From: Ready to Bill
To: Billing Review
Duration in Previous: 9m
📄
Status: Ready to Bill by Natosha Beierschmitt Jun 11, 7:32 AM
From: Billing Review, Ready to Bill
To: Ready to Bill, Billing Review
Duration in Previous: 16h 32m, 0m
📄
Status: Ready to Bill by Natosha Beierschmitt Jun 11, 3:31 PM
From: Billing Review
To: Ready to Bill
Duration in Previous: 7h 58m
💵
2 Status: Billing Review Jun 12, 9:00 AM
Status: Billing Review → Expenses Added
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
📄
Status: Ready to Bill by Diane Patton Jun 12, 9:05 AM
From: Billing Review
To: Ready to Bill
Duration in Previous: 5m
✏️
Status: WO Correction Needed by Natosha Beierschmitt Jun 12, 6:06 PM
From: Ready to Bill
To: WO Correction Needed
Duration in Previous: 9h 0m
0.7 business days
💵
Status: Billing Review by Natosha Beierschmitt Jun 14, 5:45 PM
From: WO Correction Needed
To: Billing Review
Duration in Previous: 1d 23h
4.0 business days
📄
Status: Ready to Bill by Diane Patton Jun 19, 1:01 PM
From: Billing Review
To: Ready to Bill
Duration in Previous: 4d 19h
1.0 business days
📨
Status: Invoice Pending by Diane Patton Jun 22, 5:12 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 3d 4h, 0m
🚨 30.8 business days
🧾
Invoice Created Aug 4, 12:33 PM
Invoice Number: SM-265376

Bottlenecks

Ready for Scheduling
Duration: 5.5 business days (threshold: 1.0 business days)
Exceeded by 4.5 business days
Assigned
Duration: 9.7 business days (threshold: 4.0 business hours)
Exceeded by 9.2 business days
Scheduled
Duration: 7.3 business days (threshold: 2.0 business days)
Exceeded by 5.3 business days
Tech On Site
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 0.6 business hours
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Closed
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.5 business hours
Billing Review
Duration: 77.0 business days (threshold: 2.0 business days)
Exceeded by 75.0 business days
Ready to Bill
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.5 business hours
Billing Review
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📞
Case 00558789
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Jason Cunningham
Scheduled
Feb 17, 9:00 AM
Created
Jan 15, 3:13 PM
Invoice #
SM-265376

Work Details (7)

Name Type Status Qty Amount Date
WL-03100682 Expenses Open 1 $0.00 Feb 11, 9:58 AM
WL-03109561 Labor Open 1 $205.00 Feb 17, 8:47 PM
WL-03109562 Labor Open 0.5 $107.00 Feb 17, 8:47 PM
WL-03109563 Labor Open 0.75 $107.00 Feb 17, 8:47 PM
WL-03109564 Labor Open 0.25 $0.00 Feb 17, 8:47 PM
WL-03109565 Travel Open 475 $0.00 Feb 17, 8:47 PM
WL-03257796 Expenses Open 1 $275.00 Jun 12, 9:03 AM

Details