Q-00031376
1. Model 59-T EZ-Glide Serial #: 09N-128373 Asset ID 13284194 Out of tolerance. Follow-up required. seat panel broken, requires 2390550 x1
2. Model 59-T EZ-Glide Serial #: 09N-128378 Asset ID 13284204 Out of tolerance. Follow-up required. SEAT PANEL BROKEN/CRACKED GAS SPRING WORN REQUIRES- 2390550 X1, 2310139 X1
3. Model 59-T EZ-Glide Serial #: 08-070366 Asset ID 13284191 Follow-up required. upper panel broken seat panel broken requires- 2390551 x1, 2390550 x1
4. Model 59-T EZ-Glide Serial #: 09N-128372 Asset ID 13284183 Out of tolerance. seat panels, front casters worn worn requires: Please quote customer for 0.5 hrs. labor, 1 seat panel, 2390550 1 back panel, 2390551 2 front casters, 0906106
5. Model 59-T EZ-Glide Serial #: 06-027384 Asset ID 13284184 Follow-up required. Out of range. seat panel broken requires: 2390550 x1
6. Follow-up to WO-01314845 Model: Ferno Washington Inc - Model 59-T EZ-Glide Serial #: 06-027382 Asset ID: 13284187 Notes: Out of tolerance. Follow-up required. seat panel broken requires 2390550 x1
7. Model 59-T EZ-Glide Serial #: 09N-128376 Asset ID a0CVU000026G6qT2AS Out of tolerance. Follow-up required. Out of range. Follow-up required. front casters worn gas spring worn requires: 0906106 x2, 2310139 x1
8. Follow-up to WO-01314845 Model 59-T EZ-Glide Notes: Out of tolerance. Follow-up required. seat panel broken telescoping arm broken requires 2390550 x1 0905837 x1 Out of tolerance. Follow-up required.
9. Model 59-T EZ-Glide Serial #: 13N-273510 Asset ID 13284215 Out of tolerance. Follow-up required. UPPER PANEL BROKEN SPRING WORN REQUIRES- 2390551 X1, 2310139 X1
10. Model 59-T EZ-Glide Serial #: 08-070370 Asset ID 13284186 Follow-up required. Out of range. rear wheel worn requires: 0906105 x1 Out of range. Follow-up required.
11. Model 59-T EZ-Glide Serial #: 10N-163286 Asset ID: 13284193 Follow-up required. Out of range. seat panel broken/cracked requires 2390550 x1
12. Model 59-T EZ-Glide Serial #: 08-070370 Asset ID: 13284186 Follow-up required. Out of range. rear wheel worn requires: 0906105 x1
13. Model 59-T EZ-Glide Serial #: 08-070369 Asset ID: 13284189 Out of tolerance. Follow-up required. upper panel broken seat panel broken front casters worn requires: 0906106 x2, 2390551 x1, 2390550 x1
2/3 MOwens Stewart replied back that he does need to go ahead and repair the stair chairs that can be done. I replied back offering either 2/11 or 2/13 for the repair visit. Stewart replied back requesting 2/11.
2/2 MOwens Stewart replied back that they do want to want for the additional parts to ship before schedule all the repairs on 1 visit.
1/23/2026 Sramen - pushed out due date but still waiting on parts for 2 wo's:WO-01337792 & WO-01337774.
1/21 MOwens 2 WOs are still in awaiting part status. Sent email to Heather/ Stewart to check if they want to schedule a repair visit or wait for all the parts to ship.
1/15 MOwens 5 other repair WOs for this location are still in awaiting parts status.
🔧Work Performed
Seat panel replaced
Unit cycle tested
🔍Technician Findings
Unit located
⚠️Problem Description
Q-00031376
1 of 13
1. Model 59-T EZ-Glide Serial #: 09N-128373 Asset ID 13284194 Out of tolerance. Follow-up required. seat panel broken, requires 2390550 x1 https://www.ebiotrack.com/workorder.php?wo=70895
📄Description
Ferno Model 59-T EZ-Glide Stair Chair
📧
Email:Re: Forsyth County EMS - Stair Chair Repairs
Completed Feb 3, 2026
From: swingsl@forsyth.cc
To: mowens@emsar.com, campbehm@forsyth.cc
Let's go with 2/11.
Stewart L. SwingBattalion Chief-Special OperationsTactical Paramedic-TC(336) 703-2764-Office(336) 979-3972-CellFrom: Melissa Owens <mowens@emsar.com>Sent: Tuesday, February 3, 2026 3:28 PMTo: Swing, Stewart L <swingsl@forsyth.cc>; Campbell, Heather M <campbehm@forsyth.cc>Subject: Re: Forsyth County EMS - Stair Chair Repairs So looking at Todd's calendar, his first opening is next Wed. 2/11 or Fri. 2/13.
📧
Email:Re: Forsyth County EMS - Stair Chair Repairs
Completed Feb 2, 2026
From: swingsl@forsyth.cc
To: mowens@emsar.com, campbehm@forsyth.cc
Hey Melissa,
I'm not sure how this slipped through the email cracks. If Todd makes more than one trip will we be charged an additional fee? We are in need of those chairs, but having to watch the budget lines pretty closely right now.
Thanks,
Stewart L. SwingBattalion Chief-Special OperationsTactical Paramedic-TC(336) 703-2764-Office(336) 979-3972-CellFrom: Melissa Owens <mowens@emsar.com>Sent: Wednesday, January 21,
📧
Email:Forsyth County EMS - Stair Chair Repairs
Completed Jan 21, 2026
From: mowens@emsar.com
To: campbehm@forsyth.cc
Cc: swingsl@forsyth.cc
Heather/ Stewart
There are 2 repair work orders for your location that are still waiting for parts. Do you want or wait for all the parts to ship to Todd or go ahead and schedule the 11 to be repaired first?
Thanks
Melissa Owens
Account Service Coordinator
East District
mowens@emsar.com <mailto:mowens@emsar.com>
www.emsar.com <http://www.emsar.com/>
803-791-1259
<https://www.facebook
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Jan 14, 2026
To: swingsl@forsyth.cc
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01337768Location: Forsyth County EMS - Stair ChairsAddress: 911 E. 5TH St. Winston Salem, NC 27101Device: Model 59-T EZ-Glide 09N-128373Problem Description: Q-00031376
1 of 13
1. Model 5
📅
WO-01337768 - Repair - Model 59-T EZ-Glide - Winston Salem - Forsyth County EMS - Stair Chairs
Feb 11, 2026 11:00am – 6:00pm
Work Order: WO-01337768
Account: FORSYTH COUNTY EMS
Customer Case Number:
Location: Forsyth County EMS - Stair Chairs
Address: 911 E. 5TH St., Winston Salem, NC 27101
Manufacturer: Ferno
Model #: Model 59-T EZ-Glide
Serial #: 09N-128373
Contact Name: Stewart Swing
Contact Phone: (336) 703-
Case #00546926 – L2 review
Status: Closed | Priority: Standard
Q-00031376
1. Model 59-T EZ-Glide Serial #: 09N-128373 Asset ID 13284194 Out of tolerance. Follow-up required. seat panel broken, requires 2390550 x1
2. Model 59-T EZ-Glide Serial #: 09N-128378 Asset ID 13284204 Out of tolerance. Follow-up required. SEAT PANEL BROKEN/CRACKED GAS SPRING WORN RE
💬Case Comment
Internal Jan 5, 2026 12:55pm
emailed updated quote updated name and exp date
💬Case Comment
Internal Dec 2, 2025 8:38am
not sure if poc wants on 1 quote or individual quotes
Timeline
📞
Case Linked Nov 25, 11:06 PM
Case Number:00546926
Subject:L2 review
Status:Closed
🚨32.1 business days
📋
▶
4
Work Order Created Jan 14, 11:29 AM
Work Order Created → Status: L2 Screening → Parts Requested → Status: Awaiting Parts
🔍
Status: L2 Screening by Kimberly Hardison
From:Entered
To:L2 Screening
Duration in Previous:2m
📦
Parts Requested
Order:00088250
Status:Closed
📦
Status: Awaiting Parts by Dave Creditt
From:L2 Screening
To:Awaiting Parts
Duration in Previous:2m
📅
Status: Ready for Scheduling by Brittany DavisJan 15, 10:25 AM
From:Awaiting Parts
To:Ready for Scheduling
Duration in Previous:22h 52m
👷
▶
2
Technician Assigned Jan 15, 10:32 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From:Ready for Scheduling
To:Assigned
Duration in Previous:6m
⏳3.0 business days
🔩
2x Parts Added Jan 20, 3:58 PM
Type:Parts, Expenses
Status:Open
Qty:1
🚨11.0 business days
🗓️
▶
2
Status: Scheduled Feb 3, 3:40 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For:2026-02-11T14:00:00.000+0000
⚠️5.0 business days
📅
Dispatch Scheduled by Melissa OwensFeb 9, 10:06 AM
Scheduled For:2026-02-11T16:00:00.000+0000
⏳3.0 business days
⏱️
▶
2
2x Labor Added Feb 11, 8:52 PM
2x Labor Added → Status: Completed
✔️
Status: Completed by Todd Fogiel
From:Scheduled, Completed
To:Completed, Closed
Duration in Previous:8d 5h, 0m
⏳2.4 business days
📄
▶
3
Status: Ready to Bill Feb 16, 3:25 PM
Status: Ready to Bill → Status: Invoice Pending → Status: Invoiced
📨
Status: Invoice Pending by Diane Patton
From:Ready to Bill
To:Invoice Pending
Duration in Previous:2m
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:1m
🚨99.0 business days
🧾
Invoice Created Jul 8, 4:59 PM
Invoice Number:SM-254147
Bottlenecks
Assigned
Duration: 13.0 business days (threshold: 4.0 business hours)
Exceeded by 12.5 business days
Scheduled
Duration: 6.7 business days (threshold: 2.0 business days)
Exceeded by 4.7 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)