Q-00031376
1. Model 59-T EZ-Glide Serial #: 09N-128373 Asset ID 13284194 Out of tolerance. Follow-up required. seat panel broken, requires 2390550 x1
2. Model 59-T EZ-Glide Serial #: 09N-128378 Asset ID 13284204 Out of tolerance. Follow-up required. SEAT PANEL BROKEN/CRACKED GAS SPRING WORN REQUIRES- 2390550 X1, 2310139 X1
3. Model 59-T EZ-Glide Serial #: 08-070366 Asset ID 13284191 Follow-up required. upper panel broken seat panel broken requires- 2390551 x1, 2390550 x1
4. Model 59-T EZ-Glide Serial #: 09N-128372 Asset ID 13284183 Out of tolerance. seat panels, front casters worn worn requires: Please quote customer for 0.5 hrs. labor, 1 seat panel, 2390550 1 back panel, 2390551 2 front casters, 0906106
5. Model 59-T EZ-Glide Serial #: 06-027384 Asset ID 13284184 Follow-up required. Out of range. seat panel broken requires: 2390550 x1
6. Follow-up to WO-01314845 Model: Ferno Washington Inc - Model 59-T EZ-Glide Serial #: 06-027382 Asset ID: 13284187 Notes: Out of tolerance. Follow-up required. seat panel broken requires 2390550 x1
7. Model 59-T EZ-Glide Serial #: 09N-128376 Asset ID a0CVU000026G6qT2AS Out of tolerance. Follow-up required. Out of range. Follow-up required. front casters worn gas spring worn requires: 0906106 x2, 2310139 x1
8. Follow-up to WO-01314845 Model 59-T EZ-Glide Notes: Out of tolerance. Follow-up required. seat panel broken telescoping arm broken requires 2390550 x1 0905837 x1 Out of tolerance. Follow-up required.
9. Model 59-T EZ-Glide Serial #: 13N-273510 Asset ID 13284215 Out of tolerance. Follow-up required. UPPER PANEL BROKEN SPRING WORN REQUIRES- 2390551 X1, 2310139 X1
10. Model 59-T EZ-Glide Serial #: 08-070370 Asset ID 13284186 Follow-up required. Out of range. rear wheel worn requires: 0906105 x1 Out of range. Follow-up required.
11. Model 59-T EZ-Glide Serial #: 10N-163286 Asset ID: 13284193 Follow-up required. Out of range. seat panel broken/cracked requires 2390550 x1
12. Model 59-T EZ-Glide Serial #: 08-070370 Asset ID: 13284186 Follow-up required. Out of range. rear wheel worn requires: 0906105 x1
13. Model 59-T EZ-Glide Serial #: 08-070369 Asset ID: 13284189 Out of tolerance. Follow-up required. upper panel broken seat panel broken front casters worn requires: 0906106 x2, 2390551 x1, 2390550 x1
3/5/26 Rberry- Updated due date based on customer requesting we go ahead and come out on 2/3/26. WO was scheduled for techs next available. Updated delay code to technician unavailable.
2/18 MOwens Heather/Stewart replied back that 3/2 will work to schedule the return visit.
2/18 MOwens sent email to Stewart asking to schedule the repair visit for the first opening on the tech's schedule for 3/2.
2/3 MOwens Stewart replied back that he does need to go ahead and repair the stair chairs that can be done. I replied back offering either 2/11 or 2/13 for the repair visit. Stewart replied back requesting 2/11.
2/2 MOwens Stewart replied back that they do want to want for the additional parts to ship before schedule all the repairs on 1 visit. 1/23/2026 Sramen - pushed out due date but still waiting on parts for 2 wo's:WO-01337792 & WO-01337774. 1/21 MOwens 2 WOs are still in awaiting part status. Sent email to Heather/ Stewart to check if they want to schedule a repair visit or wait for all the parts to ship. 1/15 MOwens 5 other repair WOs for this location are still in awaiting parts status.
🔧Work Performed
Rear wheel worn
Unit cycle tested
🔍Technician Findings
Unit located
Rear wheel worn
Unit cycle tested
⚠️Problem Description
Q-00031376
10 of 13
10. Model 59-T EZ-Glide Serial #: 08-070370 Asset ID 13284186 Follow-up required. Out of range. rear wheel worn requires: 0906105 x1 Out of range. Follow-up required. https://www.ebiotrack.com/workorder.php?wo=70904
📄Description
Ferno Model 59-T EZ-Glide Stair Chair
📧
Email
Completed Feb 18, 2026
2/18 MOwens Heather/Stewart replied back that 3/2 will work to schedule the return visit.
📧
Email
Completed Feb 3, 2026
2/3 MOwens Stewart replied back that he does need to go ahead and repair the stair chairs that can be done. I replied back offering either 2/11 or 2/13 for the repair visit. Stewart replied back requesting 2/11.
📧
Email
Completed Feb 2, 2026
2/2 MOwens Stewart replied back that they do want to want for the additional parts to ship before schedule all the repairs on 1 visit.
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Jan 14, 2026
To: swingsl@forsyth.cc
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01337784Location: Forsyth County EMS - Stair ChairsAddress: 911 E. 5TH St. Winston Salem, NC 27101Device: Model 59-T EZ-Glide 08-070370Problem Description: Q-00031376
10 of 13
10. Model
📅
WO-01337784 - Repair - Model 59-T EZ-Glide - Winston Salem - Forsyth County EMS - Stair Chairs
Mar 2, 2026 11:00am – 5:00pm
Work Order: WO-01337784
Account: FORSYTH COUNTY EMS
Customer Case Number:
Location: Forsyth County EMS - Stair Chairs
Address: 911 E. 5TH St., Winston Salem, NC 27101
Manufacturer: Ferno
Model #: Model 59-T EZ-Glide
Serial #: 08-070370
Contact Name: Stewart Swing
Contact Phone: (336) 703-2
Case #00546926 – L2 review
Status: Closed | Priority: Standard
Q-00031376
1. Model 59-T EZ-Glide Serial #: 09N-128373 Asset ID 13284194 Out of tolerance. Follow-up required. seat panel broken, requires 2390550 x1
2. Model 59-T EZ-Glide Serial #: 09N-128378 Asset ID 13284204 Out of tolerance. Follow-up required. SEAT PANEL BROKEN/CRACKED GAS SPRING WORN RE
💬Case Comment
Internal Jan 5, 2026 12:55pm
emailed updated quote updated name and exp date
💬Case Comment
Internal Dec 2, 2025 8:38am
not sure if poc wants on 1 quote or individual quotes
Timeline
📞
Case Linked Nov 25, 11:06 PM
Case Number:00546926
Subject:L2 review
Status:Closed
🚨32.1 business days
📋
▶
4
Work Order Created Jan 14, 11:42 AM
Work Order Created → Status: L2 Screening → Parts Requested → Status: Awaiting Parts
🔍
Status: L2 Screening by Kimberly Hardison
From:Entered
To:L2 Screening
Duration in Previous:0m
📦
Parts Requested
Order:00088263
Status:Closed
📦
Status: Awaiting Parts by Dave Creditt
From:L2 Screening
To:Awaiting Parts
Duration in Previous:1m
⏳3.0 business days
📅
▶
3
Status: Ready for Scheduling Jan 16, 3:28 PM
Status: Ready for Scheduling → Technician Assigned → Status: Assigned
👷
Technician Assigned by Melissa Owens
Technician:Todd Fogiel
👷
Status: Assigned by Melissa Owens
From:Ready for Scheduling
To:Assigned
Duration in Previous:3m
⏳1.0 business days
🔩
2x Parts Added Jan 19, 9:29 AM
Type:Parts, Expenses
Status:Open
Qty:1
🚨11.0 business days
🗓️
▶
2
Status: Scheduled Feb 3, 3:47 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For:2026-02-11T14:00:00.000+0000
⚠️5.0 business days
📅
Dispatch Scheduled by Melissa OwensFeb 9, 10:07 AM
Scheduled For:2026-02-11T16:00:00.000+0000
⏳3.0 business days
🔄
Status: Reschedule by Todd FogielFeb 11, 9:01 PM
From:Scheduled
To:Reschedule
Duration in Previous:8d 5h
⏳4.4 business days
🗓️
▶
2
Status: Scheduled Feb 18, 2:01 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For:2026-03-02T14:00:00.000+0000
⚠️7.0 business days
📅
Dispatch Scheduled by Melissa OwensFeb 26, 9:13 AM
Scheduled For:2026-03-02T16:00:00.000+0000
⏳3.0 business days
⏱️
▶
2
Labor Added Mar 2, 9:08 PM
Labor Added → Status: Completed
✔️
Status: Completed by Todd Fogiel
From:Scheduled, Completed
To:Completed, Closed
Duration in Previous:12d 7h, 0m
⏳3.4 business days
📄
Status: Ready to Bill by Diane PattonMar 5, 12:28 PM
From:Closed
To:Ready to Bill
Duration in Previous:2d 15h
📨
▶
2
Status: Invoice Pending Mar 5, 12:34 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:1m
🚨87.0 business days
🧾
Invoice Created Jul 8, 5:01 PM
Invoice Number:SM-255684
Bottlenecks
Assigned
Duration: 11.4 business days (threshold: 4.0 business hours)
Exceeded by 10.9 business days
Scheduled
Duration: 6.7 business days (threshold: 2.0 business days)
Exceeded by 4.7 business days
Reschedule
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days
Scheduled
Duration: 8.9 business days (threshold: 2.0 business days)
Exceeded by 6.9 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)