Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01338068 ↗ ServiceMax

Oak Street Health • SWAPOUT • PC

📍 Oak Street Health - Deshler Park — 1500 Lockbourne Road, Columbus OH, 43206-3736

Jan 15, 2026 → Feb 9, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Feb 27, 2026
✓ SLA Met (13 biz days early)
Active: 16 biz days
🕐 Clock stopped: Completed (Feb 9, 2026)
🏭 Customer Supplied Parts (1)
▶ Clock Running
Status: Created
Jan 15 → Jan 15, 2026
0 business days (counted)
Running total: 0 of ? biz days used
⏸ Clock Paused
Status: Awaiting Parts
Jan 15 → Jan 15, 2026
0 business days (not counted)
16d
▶ Clock Running
Status: Reschedule
Jan 15 → Feb 9, 2026
16 business days (counted)
Running total: 16 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 9 → Feb 9, 2026
0 business days (counted)
Running total: 16 of ? biz days used
Created: Jan 15, 2026 Completed: Feb 9, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jan 15 → Jan 15 Created ▶ Running 0 0
Jan 15 → Jan 15 Awaiting Parts ⏸ Paused 0 —
Jan 15 → Feb 9 Reschedule ▶ Running 16 16
Feb 9 → Feb 9 Assigned ▶ Running 0 16
Dispatch 0.0d
Material Management 0.2d
Coordinators 16.5d
Billing 11.7d
✓ SLA Met
Dispatch
0.0 days
Material Management
0.2 days
Coordinators
16.5 days
Over SLA
Billing
11.7 days
Over SLA
Created: Jan 15, 2026 Due: Feb 27, 2026 Completed: Feb 9, 2026 (18 days early)
📅
16.7 days Total Age
⏱️
16.5d in Reschedule Longest Stage
🔄
6 transitions Status Changes
⚠️
26.8d over Total Delay
📦
2 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00553785
Virtual Tech L2 Review
Closed
Model: Burdick - ELI 280 Model Type: EKG Asset ID: 13121577 Keeps saying leads off.
Priority
Critical
Origin
Phone
Reason
New Case
Contact
Rashad Barksdale
Owner
Virtual Tech
Created
Dec 23, 2025
Work Orders from this Case (3)
WO-01327777 Invoiced
Virtual Tech • Virtual Tech
Created: Dec 23, 2025 • Closed: Jan 15, 2026
WO-01338068 (current) Invoiced
SWAPOUT • Ryan Schwochow
Created: Jan 15, 2026 • Closed: Feb 9, 2026
WO-01350591 Invoiced
Virtual Tech - Depot • Samuel A Klein
Created: Feb 9, 2026 • Closed: Feb 20, 2026
Completed with significant delays
Invoiced • 210 days old
🚨
Primary Delay 16.5 days stuck in "Reschedule"
⏱️
Total Delay 26.8 business days over SLA thresholds
📦
Parts Pending 1 parts order(s) awaiting fulfillment

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Awaiting Parts
0.2d / 3.0d SLA
Reschedule
16.5d / 2.0d SLA
Closed
2.7d / 1.0d SLA
Ready to Bill
11.7d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Shipping hot swap to site: Burdick - ELI 280 ASSET ID #: 13367845 SERIAL #: 122040001540 Outbound 1Z01E3E70398983543 Delivered 1/16/2026 Return 1Z01E3E79095565159 Delivered 2/4/2026
🔍 Technician Findings
hot swap requested
⚠️ Problem Description
Keeps saying leads off Burdick - ELI 280 Asset ID: 13121577 S/N: https://www.ebiotrack.com/workorder.php?wo=70958
📄 Description
ECG, BURDICK 280 INTERP 200 ECG STORAGE AM12/USB/LAN Oak Street Health’s Consigned Inventory

Timeline

📞
Case Linked Dec 23, 10:39 AM
Case Number: 00553785
Subject: Virtual Tech L2 Review
Status: Closed
🚨 16.0 business days
📋
▶
4 Work Order Created Jan 15, 1:02 PM
Work Order Created → Parts Requested → Status: Awaiting Parts → Parts Requested
📦
Parts Requested
Order: 00088386
Status: Closed
📦
Status: Awaiting Parts by Wendy Argueta
From: Entered
To: Awaiting Parts
Duration in Previous: 0m
📦
Parts Requested
Order: 00088388
Status: Open
🔩
▶
2 2x Parts Added Jan 15, 2:56 PM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Melissa Barrett
From: Awaiting Parts
To: Reschedule
Duration in Previous: 1h 53m
🚨 17.0 business days
⏱️
▶
3 2x Labor Added Feb 9, 1:42 PM
2x Labor Added → Technician Assigned → Status: Assigned
👷
Technician Assigned by Ryan Schwochow
Technician: a0h8Y00000Jzl1WQAR, Ryan Schwochow
👷
Status: Assigned by Ryan Schwochow
From: Reschedule, Assigned, Completed
To: Assigned, Completed, Closed
Duration in Previous: 24d 22h, 0m
⏳ 3.0 business days
📄
Status: Ready to Bill by Diane Patton Feb 11, 1:47 PM
From: Closed
To: Ready to Bill
Duration in Previous: 2d 0h
🚨 12.0 business days
📨
Status: Invoice Pending by Diane Patton Feb 28, 1:13 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 16d 23h
💰
Status: Invoiced by Diane Patton Feb 28, 1:18 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 5m
🚨 90.0 business days
🧾
Invoice Created Jul 8, 5:27 PM
Invoice Number: SM-255246

Bottlenecks

Reschedule
Duration: 16.5 business days (threshold: 2.0 business days)
Exceeded by 14.5 business days
Closed
Duration: 2.7 business days (threshold: 1.0 business days)
Exceeded by 1.7 business days
Ready to Bill
Duration: 11.7 business days (threshold: 1.0 business days)
Exceeded by 10.7 business days

🔗 Related Artifacts

📞
Case 00553785
Closed
📦
Parts Order 00088386
Closed
📦
Parts Order 00088388
Open

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
SWAPOUT
Branch
Edge
Technician
Ryan Schwochow
Scheduled
N/A
Created
Jan 15, 1:02 PM
Invoice #
SM-255246

Work Details (4)

Name Type Status Qty Amount Date
WL-03066564 Parts Open 1 $0.00 Jan 15, 2:56 PM
WL-03066565 Expenses Open 1 $36.15 Jan 15, 2:56 PM
WL-03097754 Labor Open 1 $122.57 Feb 9, 1:42 PM
WL-03097755 Expenses Open 1 $30.80 Feb 9, 1:42 PM

Details