Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01338225 ↗ ServiceMax

VMG Orange Veterinary Clinic LLC • Virtual Tech • PC

📍 VMG Orange Veterinary Clinic LLC — 3691 Lake Alfred Rd, Winter Haven FL, 33881

Jan 16, 2026 → Jan 16, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Mar 20, 2026
✓ SLA Met (43 biz days early)
Active: 0 biz days
🕐 Clock stopped: Completed (Jan 16, 2026)
0d
▶ Clock Running
Status: Created
Jan 16 → Jan 16, 2026
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: On Hold
Jan 16 → Jan 16, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Jan 16 → Jan 16, 2026
0 business days (counted)
Running total: 0 of ? biz days used
Created: Jan 16, 2026 Completed: Jan 16, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Jan 16 → Jan 16 Created ▶ Running 0 0
Jan 16 → Jan 16 On Hold ▶ Running 0 0
Jan 16 → Jan 16 Assigned ▶ Running 0 0
Dispatch 0.0d
Holding 0.0d (excluded)
Billing 12.0d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
0.0 days
Billing
12.0 days
Over SLA
Created: Jan 16, 2026 Due: Mar 20, 2026 Completed: Jan 16, 2026 (63 days early)
📅
0.0 days Total Age
⏱️
12.0d in Ready to Bill Longest Stage
🔄
5 transitions Status Changes
⚠️
12.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00559728
Burning Smell, Leak
Closed
Model: Tuttnauer - 2340M Model Type: Autoclave Custom Field: info@pawhavenvet.com Notes: Asset ID: 13124211 Site: VMG Orange Veterinary Clinic LLC - VMG Orange Veterinary Clinic LLC Department:Depreciation Start Date:Physical Location: Front DeskDepreciation Term: yrsSerial #: 19081039
Priority
High
Origin
Phone
Reason
New Case
Contact
Cynthia Orange
Owner
Derek Reynolds
Created
Jan 16, 2026
Work Orders from this Case (2)
WO-01338225 (current) Invoiced
Virtual Tech • Virtual Tech
Created: Jan 16, 2026 • Closed: Jan 16, 2026
WO-01338233 Invoiced
Virtual Tech - Field Repair • Anthony Wright
Created: Jan 16, 2026 • Closed: Feb 3, 2026
Completed with significant delays
Invoiced • 209 days old
🚨
Primary Delay 12.0 days stuck in "Ready to Bill"
⏱️
Total Delay 12.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
On Hold
0.0d
Closed
2.0d / 1.0d SLA
Ready to Bill
12.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Assisted Crystal with burn smell and noise when Autoclave is running. Opening VT Repair with PM kit.
🔍 Technician Findings
Last PM was performed in 2024. Opening VT Repair with PM kit to troubleshoot.
⚠️ Problem Description
Model: Tuttnauer - 2340M Model Type: Autoclave Custom Field: info@pawhavenvet.com Notes: Asset ID: 13124211 Site: VMG Orange Veterinary Clinic LLC - VMG Orange Veterinary Clinic LLC Department:Depreciation Start Date:Physical Location: Front DeskDepreciation Term: yrsSerial #: 19081039 https://www.ebiotrack.com/workorder.php?wo=70967

Timeline

📞
▶
2 Case Linked Jan 16, 10:15 AM
Case Linked → Work Order Created
📋
Work Order Created
Work Order: WO-01338225
Type: Virtual Tech
Priority: PC
⏸️
▶
4 Status: On Hold Jan 16, 10:24 AM
Status: On Hold → Labor Added → Status: Assigned → Technician Assigned
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 1.2333333333333
👷
Status: Assigned by Derek Reynolds
From: On Hold, Assigned, Completed
To: Assigned, Completed, Closed
Duration in Previous: 2m, 0m
👷
Technician Assigned by Derek Reynolds
Technician: Virtual Tech
⏳ 2.0 business days
📄
Status: Ready to Bill by Diane Patton Jan 20, 11:21 AM
From: Closed
To: Ready to Bill
Duration in Previous: 4d 0h
🚨 12.0 business days
📨
▶
2 Status: Invoice Pending Feb 4, 4:10 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 3m
⏳ 3.0 business days
🧾
Invoice Created Feb 6, 6:47 PM
Invoice Number: SM-252986

Bottlenecks

Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 12.0 business days (threshold: 1.0 business days)
Exceeded by 11.0 business days

🔗 Related Artifacts

📞
Case 00559728
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Virtual Tech
Branch
N/A
Technician
Virtual Tech
Scheduled
N/A
Created
Jan 16, 10:17 AM
Invoice #
SM-252986

Work Details (1)

Name Type Status Qty Amount Date
WL-03067765 Labor Open 1.2333333333333 $148.75 Jan 16, 10:26 AM

Details