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WO-01338233 ↗ ServiceMax

VMG Orange Veterinary Clinic LLC • Virtual Tech - Field Repair • P3

📍 VMG Orange Veterinary Clinic LLC — 3691 Lake Alfred Rd, Winter Haven FL, 33881

Jan 16, 2026 → Feb 3, 2026

✅ Completed
P3
SLA Clock
3 business days from creation · Target: Jan 22, 2026
✗ SLA Missed (1 biz days late)
Active: 4 biz days
Paused: 7 biz days
Budget: 3 biz days
🕐 Clock stopped: Completed (Feb 3, 2026)
SLA Target
▶ Clock Running
Status: Created
Jan 16 → Jan 16, 2026
0 business days (counted)
Running total: 0 of 3 biz days used
⏸7d
⏸ Clock Paused
Status: Awaiting Parts
Jan 16 → Jan 28, 2026
7 business days (not counted)
▶ Clock Running
Status: Reschedule
Jan 28 → Jan 28, 2026
0 business days (counted)
Running total: 0 of 3 biz days used
▶ Clock Running
Status: Assigned
Jan 28 → Jan 28, 2026
0 business days (counted)
Running total: 0 of 3 biz days used
4d
▶ Clock Running
Status: Scheduled
Jan 28 → Feb 3, 2026
4 business days (counted)
Running total: 4 of 3 biz days used
▶ Clock Running
Status: Tech On Site
Feb 3 → Feb 3, 2026
0 business days (counted)
Running total: 4 of 3 biz days used
Created: Jan 16, 2026 Completed: Feb 3, 2026
Business Days Used 4 / 3
0 3d budget +1d over
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Jan 16 → Jan 16 Created ▶ Running 0 0 / 3
Jan 16 → Jan 28 Awaiting Parts ⏸ Paused 7
Jan 28 → Jan 28 Reschedule ▶ Running 0 0 / 3
Jan 28 → Jan 28 Assigned ▶ Running 0 0 / 3
Jan 28 → Feb 3 Scheduled ▶ Running 4 4 / 3
Feb 3 → Feb 3 Tech On Site ▶ Running 0 4 / 3
Dispatch 0.0d
Material Management 8.0d
Coordinators 4.4d
Field Work 0.4d
Billing 18.2d
✗ SLA Missed
Dispatch
0.0 days
Material Management
8.0 days
Over SLA
Coordinators
4.4 days
Over SLA
Field Work
0.4 days
Billing
18.2 days
Over SLA
Created: Jan 16, 2026 Due: Feb 2, 2026 Completed: Feb 3, 2026 (on time)
📅
12.0 days Total Age
⏱️
18.2d in Ready to Bill Longest Stage
🔄
9 transitions Status Changes
⚠️
26.3d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00559728
Burning Smell, Leak
Closed
Model: Tuttnauer - 2340M Model Type: Autoclave Custom Field: info@pawhavenvet.com Notes: Asset ID: 13124211 Site: VMG Orange Veterinary Clinic LLC - VMG Orange Veterinary Clinic LLC Department:Depreciation Start Date:Physical Location: Front DeskDepreciation Term: yrsSerial #: 19081039
Priority
High
Origin
Phone
Reason
New Case
Contact
Cynthia Orange
Owner
Derek Reynolds
Created
Jan 16, 2026
Work Orders from this Case (2)
WO-01338225 Invoiced
Virtual Tech • Virtual Tech
Created: Jan 16, 2026 • Closed: Jan 16, 2026
WO-01338233 (current) Invoiced
Virtual Tech - Field Repair • Anthony Wright
Created: Jan 16, 2026 • Closed: Feb 3, 2026
Completed with significant delays
Invoiced • 209 days old
🚨
Primary Delay 18.2 days stuck in "Ready to Bill"
⏱️
Total Delay 26.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Awaiting Parts
8.0d / 3.0d SLA
Reschedule
0.1d / 2.0d SLA
Scheduled
4.3d / 2.0d SLA
Tech On Site
0.4d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.8d / 1.0d SLA
Ready to Bill
18.2d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/28/26 AJinerson - Received FWD call from Christine Glessner stating that they have received the part listed in the parts order and want to schedule service. 

Confirmed scheduling visit for Tuesday, 2/3 with arrival between 930am-1130am. 

Per Christine, they were told that a coordinator would be reaching out to them to schedule once they received parts, but never heard anything. WO is still in awaiting parts and never made it to our reports to schedule.

POC on site: Ellie - 863-293-1428

Parts location: Ellie will have parts, confirmed received all parts in parts order. 

Arrival instructions: None. 



1/28/26 lcoonrod

Kristine called. They have received the part. asked for a coordinator so they can set up the appt

🔧 Work Performed
2/3/26 AMW - Located autoclave and received PM kit. Installed PM parts onto autoclave. Performed Tutt-clean cycle and drained reservoir. Refilled reservoir and ran two cycles per Tuttnauer instruction. Tested door bellows to see if handle locks. Bellows test PASSED. Drained autoclave and refilled reservoir with distilled water. Notified POC of equipment status.
🔍 Technician Findings
2/3/26 AMW - Locate autoclave and perform PM and install PM parts. Perform function test and notify POC of equipment status.
⚠️ Problem Description
Troubleshoot burn smell and Noise. Perform PM when on-site. Model: Tuttnauer - 2340M Model Type: Autoclave Custom Field: info@pawhavenvet.com Notes: Asset ID: 13124211 Site: VMG Orange Veterinary Clinic LLC - VMG Orange Veterinary Clinic LLC Department:Depreciation Start Date:Physical Location: Front DeskDepreciation Term: yrsSerial #: 19081039 https://www.ebiotrack.com/workorder.php?wo=70969

Timeline

📞
Case Linked Jan 16, 10:15 AM
Case Number: 00559728
Subject: Burning Smell, Leak
Status: Closed
📋
3 Work Order Created Jan 16, 10:28 AM
Work Order Created → Parts Requested → Status: Awaiting Parts
📦
Parts Requested
Order: 00088458
Status: Closed
📦
Status: Awaiting Parts by Derek Reynolds
From: Entered
To: Awaiting Parts
Duration in Previous: 2m
⚠️ 8.0 business days
💵
2 2x Expenses Added Jan 28, 3:43 PM
2x Expenses Added → Status: Reschedule
🔄
Status: Reschedule by Mark Franks
From: Awaiting Parts
To: Reschedule
Duration in Previous: 12d 5h
👷
3 Technician Assigned Jan 28, 4:20 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Abby Jinerson
From: Reschedule, Assigned
To: Assigned, Scheduled
Duration in Previous: 36m, 0m
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2026-02-03T14:30:00.000+0000
5.0 business days
🔧
Status: Tech On Site by Anthony Wright Feb 3, 9:53 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 5d 17h
🚗
2x Travel Added Feb 3, 10:04 AM
Type: Travel, Labor
Status: Open
Qty: 87, 2
🚗
2 Travel Added Feb 3, 12:31 PM
Travel Added → 2x Labor Added
⏱️
2x Labor Added
Type: Labor
Status: Open
Qty: 4, 0.25
✔️
2 Status: Completed Feb 3, 12:58 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Anthony Wright
From: Completed
To: Closed
Duration in Previous: 1m
3.0 business days
📄
Status: Ready to Bill by Diane Patton Feb 5, 5:21 PM
From: Closed
To: Ready to Bill
Duration in Previous: 2d 4h
🚨 18.8 business days
📨
Status: Invoice Pending by Diane Patton Mar 4, 1:46 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 26d 20h
💰
Status: Invoiced by Diane Patton Mar 4, 1:52 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 6m
🧾
Invoice Created Mar 4, 5:29 PM
Invoice Number: SM-255587

Bottlenecks

Awaiting Parts
Duration: 8.0 business days (threshold: 3.0 business days)
Exceeded by 5.0 business days
Scheduled
Duration: 4.3 business days (threshold: 2.0 business days)
Exceeded by 2.3 business days
Closed
Duration: 2.8 business days (threshold: 1.0 business days)
Exceeded by 1.8 business days
Ready to Bill
Duration: 18.2 business days (threshold: 1.0 business days)
Exceeded by 17.2 business days

🔗 Related Artifacts

📞
Case 00559728
Closed
📦
Parts Order 00088458
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P3
Type
Virtual Tech - Field Repair
Branch
N/A
Technician
Anthony Wright
Scheduled
Feb 3, 9:30 AM
Created
Jan 16, 10:28 AM
Invoice #
SM-255587

Work Details (7)

Name Type Status Qty Amount Date
WL-03082051 Expenses Open 1 $28.47 Jan 28, 3:43 PM
WL-03082050 Parts Open 1 $90.75 Jan 28, 3:43 PM
WL-03089208 Travel Open 87 $275.00 Feb 3, 10:04 AM
WL-03089207 Labor Open 2 $0.00 Feb 3, 10:04 AM
WL-03089396 Travel Open 18 $0.00 Feb 3, 12:31 PM
WL-03089397 Labor Open 4 $476.00 Feb 3, 12:34 PM
WL-03089398 Labor Open 0.25 $0.00 Feb 3, 12:34 PM

Details