Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01338694 ↗ ServiceMax

Modern Animal Hospital • Virtual Tech • PC

📍 Modern Animal Clinic - CULV — 10023 Jefferson Blvd, Culver City CA, 90232

Jan 20, 2026 → Jan 21, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Mar 20, 2026
✓ SLA Met (41 biz days early)
Active: 1 biz days
🕐 Clock stopped: Completed (Jan 21, 2026)
▶ Clock Running
Status: Created
Jan 20 → Jan 20, 2026
0 business days (counted)
Running total: 0 of ? biz days used
1d
▶ Clock Running
Status: On Hold
Jan 20 → Jan 21, 2026
1 business day (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Assigned
Jan 21 → Jan 21, 2026
0 business days (counted)
Running total: 1 of ? biz days used
Created: Jan 20, 2026 Completed: Jan 21, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Jan 20 → Jan 20 Created ▶ Running 0 0
Jan 20 → Jan 21 On Hold ▶ Running 1 1
Jan 21 → Jan 21 Assigned ▶ Running 0 1
Dispatch 0.0d
Holding 1.5d (excluded)
Billing 8.6d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
1.5 days
Billing
8.6 days
Over SLA
Created: Jan 20, 2026 Due: Mar 20, 2026 Completed: Jan 21, 2026 (58 days early)
📅
1.5 days Total Age
⏱️
8.6d in Ready to Bill Longest Stage
🔄
5 transitions Status Changes
⚠️
9.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00560560
<no subject>
Closed
Name: Angela Bustamante Phone: 5628522888 Email: Angela.bustamante@modernanimal.com<mailto:Angela.bustamante@modernanimal.com> Notes: The scaler handpiece is not scaling at all . Site: Modern Animal Clinic - CULVCity: Culver Model: DentalAire - DTP00603 Asset ID: 13233852
Priority
Standard
Origin
Email
Reason
New Case
Contact
Angela Bustamante
Owner
Virtual Tech
Created
Jan 20, 2026
Work Orders from this Case (2)
WO-01338694 (current) Invoiced
Virtual Tech • Virtual Tech
Created: Jan 20, 2026 • Closed: Jan 21, 2026
WO-01339039 Invoiced
Virtual Tech - Field Repair • Rene Yescas
Created: Jan 21, 2026 • Closed: Feb 11, 2026
Completed with minor delays
Invoiced • 205 days old
🚨
Primary Delay 8.6 days stuck in "Ready to Bill"
⏱️
Total Delay 9.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
On Hold
1.5d
Closed
2.5d / 1.0d SLA
Ready to Bill
8.6d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
1-20 Sent troubleshooting steps via Case. 1-21 Sent follow up email for status and if Tech is needed.
🔍 Technician Findings
Customer requesting Tech on-site
⚠️ Problem Description
Name: Angela Bustamante Phone: 5628522888 Email: Angela.bustamante@modernanimal.com Notes: The scaler handpiece is not scaling at all . Site: Modern Animal Clinic - CULVCity: Culver Model: DentalAire - DTP00603 Asset ID: 13233852 https://www.ebiotrack.com/workorder.php?wo=71032

Timeline

📞
Case Linked Jan 20, 2:16 PM
Case Number: 00560560
Subject: <no subject>
Status: Closed
📋
▶
2 Work Order Created Jan 20, 2:46 PM
Work Order Created → Status: On Hold
⏸️
Status: On Hold by Derek Reynolds
From: Entered
To: On Hold
Duration in Previous: 0m
⏳ 2.0 business days
⏱️
▶
3 Labor Added Jan 21, 2:53 PM
Labor Added → Technician Assigned → Status: Assigned
👷
Technician Assigned by Derek Reynolds
Technician: Virtual Tech
👷
Status: Assigned by Derek Reynolds
From: On Hold, Assigned, Completed
To: Assigned, Completed, Closed
Duration in Previous: 1d 0h, 0m
⏳ 3.0 business days
📄
Status: Ready to Bill by Diane Patton Jan 23, 2:30 PM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 23h
⚠️ 9.0 business days
📨
▶
2 Status: Invoice Pending Feb 4, 4:10 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 3m
⏳ 3.0 business days
🧾
Invoice Created Feb 6, 6:47 PM
Invoice Number: SM-252986

Bottlenecks

Closed
Duration: 2.5 business days (threshold: 1.0 business days)
Exceeded by 1.5 business days
Ready to Bill
Duration: 8.6 business days (threshold: 1.0 business days)
Exceeded by 7.6 business days

🔗 Related Artifacts

📞
Case 00560560
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Virtual Tech
Branch
Edge
Technician
Virtual Tech
Scheduled
N/A
Created
Jan 20, 2:46 PM
Invoice #
SM-252986

Work Details (1)

Name Type Status Qty Amount Date
WL-03073599 Labor Open 0.38333333333333 $59.50 Jan 21, 2:53 PM

Details