ry 2-11-26 scheduled.1-23 Mburris CB from POC Angela to reset appt for 1-28
1-22 Mburris called set appt w/ Angela 1-23 1:30pm
🔧Work Performed
inspect trouble shoot,found broken internal wires,spoke with tech support,advised and showed the customer,will have to order dentalaire scaler tubing and return for second visit.part number for the scaler tubing is A560-6362.2nd visit,removed bad scaler tubing,installed new scaler tubing,test unit,test ok,showed operation to the customer,service complete
🔍Technician Findings
bad scaler tubing,broken internal wires
⚠️Problem Description
Name: Angela Bustamante
Phone: 5628522888
Email: Angela.bustamante@modernanimal.com
Notes: The scaler
handpiece is not scaling at all
. Site: Modern Animal Clinic - CULVCity: Culver
Model: DentalAire - DTP00603
Asset ID: 13233852 https://www.ebiotrack.com/workorder.php?wo=71060
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Feb 5, 2026
To: angela.bustamante@modernanimal.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01339039Location: Modern Animal Clinic - CULVAddress: 10023 Jefferson Blvd Culver City, CA 90232Device: Problem Description: Name: Angela Bustamante
Phone: 5628522888
Email:
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Jan 29, 2026
To: angela.bustamante@modernanimal.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01339039Location: Modern Animal Clinic - CULVAddress: 10023 Jefferson Blvd Culver City, CA 90232Device: Problem Description: Name: Angela Bustamante
Phone: 5628522888
Email:
📋
Outbound to +15628522888
Completed Jan 23, 2026
1-23 Mburris CB from POC Angela to reset appt for 1-28
📋
Outbound to +15628522888
Completed Jan 22, 2026
1-22 Mburris called set appt w/ Angela 1-23 1:30pm
📅
WO-01339039 - Virtual Tech - Field Repair - Culver City - Modern Animal Clinic - CULV
Feb 11, 2026 7:00pm – 9:00pm
Work Order: WO-01339039
Account: Modern Animal Hospital
Customer Case Number:
Location: Modern Animal Clinic - CULV
Address: 10023 Jefferson Blvd, Culver City, CA 90232
Manufacturer:
Model #:
Serial #:
Contact Name: Angela Bustamante
Contact Phone: 5628522888
Contact Email: angela.bustamante@mod
Timeline
📞
Case Linked Jan 20, 2:16 PM
Case Number:00560560
Subject:<no subject>
Status:Closed
⏳2.0 business days
📋
▶
2
Work Order Created Jan 21, 2:54 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Derek Reynolds
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
👷
▶
2
Technician Assigned Jan 21, 3:43 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Michael Burris
From:Ready for Scheduling
To:Assigned
Duration in Previous:48m
🗓️
▶
2
Status: Scheduled Jan 22, 11:46 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Michael Burris
Scheduled For:2026-01-23T21:30:00.000+0000
📅
Dispatch Scheduled by Michael BurrisJan 23, 10:50 AM
Scheduled For:2026-01-28T17:30:00.000+0000
⏳4.0 business days
⏱️
▶
3
5x Labor Added Jan 28, 10:02 PM
5x Labor Added → Parts Requested → Status: Awaiting Parts
📦
Parts Requested
Order:00089248
Status:Closed
📦
Status: Awaiting Parts by Rene Yescas
From:Scheduled
To:Awaiting Parts
Duration in Previous:6d 10h
🚨10.2 business days
🔩
▶
3
2x Parts Added Feb 11, 9:49 PM
2x Parts Added → Status: Reschedule → 5x Labor Added