Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01338705 ↗ ServiceMax

MIDMARK • Cross-Training • PC

📍 Dave Butler Trunk Stock — 169 Green Egret, Leander Tx, 78641

Jan 20, 2026 → Jun 26, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Feb 19, 2026
✗ SLA Missed (89 biz days late)
Active: 110 biz days
🕐 Clock stopped: Canceled (Jun 26, 2026)
▶ Clock Running
Status: Created
Jan 20 → Jan 20, 2026
0 business days (counted)
Running total: 0 of ? biz days used
110d
▶ Clock Running
Status: Ready for Scheduling
Jan 20 → Jun 26, 2026
110 business days (counted)
Running total: 110 of ? biz days used
Created: Jan 20, 2026 Canceled: Jun 26, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Jan 20 → Jan 20 Created ▶ Running 0 0
Jan 20 → Jun 26 Ready for Scheduling ▶ Running 110 110
Dispatch 0.0d
Coordinators 110.5d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
110.5 days
Over SLA
Created: Jan 20, 2026 Due: Feb 19, 2026 Completed: Jun 26, 2026 (126 days late)
📅
110.5 days Total Age
⏱️
110.5d in Ready for Scheduling Longest Stage
🔄
2 transitions Status Changes
⚠️
109.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00559857
New Training Request
Closed
Training Request: Course: midmark x-ray Technician: Jon Kuehl Start Date: 2026-02-17 Mentor: dave butler Notes: 1x for OJT w/ TBD Week Ending TBD
Priority
High
Origin
Email
Reason
New Case
Contact
N/A
Owner
Shelby Robinson
Created
Jan 16, 2026
Work Orders from this Case (4)
WO-01338697 Canceled
Cross-Training
Created: Jan 20, 2026
WO-01338701 Canceled
Cross-Training
Created: Jan 20, 2026
WO-01338703 Canceled
Cross-Training
Created: Jan 20, 2026
WO-01338705 (current) Canceled
Cross-Training
Created: Jan 20, 2026
Behind Schedule - Needs Attention
Canceled • 209 days old
🚨
Primary Delay 110.5 days stuck in "Ready for Scheduling"
⏱️
Total Delay 109.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
110.5d / 1.0d SLA

💬 Activities, Notes & Communications

⚠️ Problem Description
Training Request: Course: midmark x-ray Technician: Jon Kuehl Start Date: 2026-02-17 Mentor: dave butler Notes: 1X Classroom training scheduled for 2/17-2/18

Timeline

📞
Case Linked Jan 16, 2:58 PM
Case Number: 00559857
Subject: New Training Request
Status: Closed
⏳ 2.0 business days
📋
▶
2 Work Order Created Jan 20, 2:53 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
🚨 111.0 business days
🚫
Status: Canceled by Stephanie Ramen Jun 26, 9:57 AM
From: Ready for Scheduling
To: Canceled
Duration in Previous: 156d 18h

Bottlenecks

Ready for Scheduling
Duration: 110.5 business days (threshold: 1.0 business days)
Exceeded by 109.5 business days

🔗 Related Artifacts

📞
Case 00559857
Closed

ℹ️ Work Order Details

Status
Canceled
Priority
PC
Type
Cross-Training
Branch
N/A
Technician
Unassigned
Scheduled
N/A
Created
Jan 20, 2:53 PM
Invoice #
N/A

Details