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WO-01339065 ↗ ServiceMax

ORION EMS • Repair • P7

📍 ORION EMS — 1900 Crosspoint Ave, Houston TX, 77054

Jan 21, 2026 → Feb 9, 2026

✅ Completed
P7 7 business days from creation
Target: Jan 30, 2026
🕐 Clock stopped: Completed (Feb 10)
✗ SLA Missed (10d late)
Dispatch 0.5d
Material Management 1.0d
Coordinators 14.1d
Field Work 0.0d
Billing 0.0d
✗ SLA Missed
Dispatch
0.5 days
Material Management
1.0 days
Coordinators
14.1 days
Over SLA
Field Work
0.0 days
Billing
0.0 days
Created: Jan 21, 2026 Due: Feb 4, 2026 Completed: Feb 10, 2026 (5 days late)
📅
13.5 days Total Age
⏱️
9.9d in Scheduled Longest Stage
🔄
9 transitions Status Changes
⚠️
12.4d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

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Originating Case

Open in Salesforce →
🎫
Case #00560097
L2 review - EMS
Closed
Q-00032116 2X repair WOs Stryker stretcher 2110020600026 Ratchet arm damaged. see attached video for SN 2110020600026 Looking for repair. 1 PL release cover, 6500-003-102 2 screws, 0004-400-000 2 screws, 0004-403-000 FERNO Stretcher 19f-005006 Raising and lowering issue. Drops fast and skips when patient loaded. Looking for estimate. 1 Actuator harness (LVDT) p/n 2183121 1 Actuator Position Sensor, p/n 2183111
Priority
Standard
Origin
Email
Reason
New Case
Contact
Lonnie Hernandez
Owner
Leona Coonrod
Created
Jan 19, 2026
Work Orders from this Case (2)
WO-01339065 (current) Invoiced
Repair • Chane Lacy
Created: Jan 21, 2026 • Closed: Feb 9, 2026
WO-01339066 Canceled
Repair
Created: Jan 21, 2026
Completed with significant delays
Invoiced • 113 days old
🚨
Primary Delay 9.9 days stuck in "Scheduled"
⏱️
Total Delay 12.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
L2 Screening
0.5d / 1.0d SLA
Awaiting Parts
1.0d / 3.0d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
4.0d / 0.5d SLA
Scheduled
9.9d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/27 KKelch called Lonnie to schedule for 2/9 between 9 and 11 am. Customer confirmed. Call logged on WO-01339066

🔧 Work Performed
2/9 CLacy- Removed and replaced side rail cover and screws. Functional testing completed this unit is ready to return to service in proper working condition
🔍 Technician Findings
Unit has a broken PL Side rail that needs repaired
⚠️ Problem Description
Q-00032116 2X repair WOs 1 of 2 Stryker stretcher 2110020600026 Ratchet arm damaged. see attached video for SN 2110020600026 Looking for repair. 1 PL release cover, 6500-003-102 2 screws, 0004-400-000 2 screws, 0004-403-000
📄 Description
Stryker 6506 Power-PRO XT Power Cot

Timeline

📞
Case Linked Jan 19, 8:40 AM
Case Number: 00560097
Subject: L2 review - EMS
Status: Closed
⏳ 3.0 business days
📋
▶
2 Work Order Created Jan 21, 3:29 PM
Work Order Created → Status: L2 Screening
🔍
Status: L2 Screening by Leona Coonrod
From: Entered
To: L2 Screening
Duration in Previous: 2m
📦
▶
2 Parts Requested Jan 21, 7:25 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Keith Weiss
From: L2 Screening
To: Awaiting Parts
Duration in Previous: 3h 53m
📅
Status: Ready for Scheduling by MELISSA BARRETT Jan 22, 9:23 AM
From: Awaiting Parts
To: Ready for Scheduling
Duration in Previous: 13h 58m
👷
▶
2 Technician Assigned Jan 22, 10:18 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling
To: Assigned
Duration in Previous: 55m
🔩
4x Parts Added Jan 22, 10:38 AM
Type: Parts, Expenses
Status: Open
Qty: 1, 2
⏳ 4.0 business days
🗓️
▶
2 Status: Scheduled Jan 27, 11:39 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-02-09T15:00:00.000+0000
🚨 10.0 business days
⏱️
▶
2 3x Labor Added Feb 9, 7:10 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Chane Lacy
From: Scheduled
To: Completed
Duration in Previous: 13d 7h
🏁
Status: Closed by Chane Lacy Feb 9, 7:19 PM
From: Completed
To: Closed
Duration in Previous: 9m
⏳ 2.6 business days
📄
▶
2 Status: Ready to Bill Feb 11, 3:52 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 3m
⏳ 3.0 business days
🧾
Invoice Created Feb 14, 3:38 PM
Invoice Number: SM-253628

Bottlenecks

Assigned
Duration: 4.0 business days (threshold: 4.0 business hours)
Exceeded by 3.5 business days
Scheduled
Duration: 9.9 business days (threshold: 2.0 business days)
Exceeded by 7.9 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00560097
Closed
📦
Parts Order 00088790
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P7
Type
Repair
Branch
ERLA - PROD
Technician
Chane Lacy
Scheduled
Feb 9, 10:00 AM
Created
Jan 21, 3:29 PM
Invoice #
SM-253628

Work Details (7)

Name Type Status Qty Amount Date
WL-03074818 Parts Open 1 $79.20 Jan 22, 10:38 AM
WL-03074819 Parts Open 2 $2.90 Jan 22, 10:38 AM
WL-03074820 Parts Open 2 $3.16 Jan 22, 10:38 AM
WL-03074821 Expenses Open 1 $15.62 Jan 22, 10:38 AM
WL-03098344 Labor Open 1.5 $195.00 Feb 9, 7:10 PM
WL-03098345 Labor Open 1.5 $195.00 Feb 9, 7:10 PM
WL-03098346 Travel Open 40 $29.20 Feb 9, 7:10 PM

Details