Q-00032116
2X repair WOs
Stryker stretcher
2110020600026
Ratchet arm damaged.
see attached video for SN 2110020600026
Looking for repair.
1 PL release cover, 6500-003-102
2 screws, 0004-400-000
2 screws, 0004-403-000
FERNO Stretcher
19f-005006
Raising and lowering issue. Drops fast and skips when patient loaded.
Looking for estimate.
1 Actuator harness (LVDT) p/n 2183121
1 Actuator Position Sensor, p/n 2183111
2/20/26 lcoornod per notes from KKelch Lonnie called me back to let me know that we can cancel this WO for now as it was just supposed to be an evaluation. Advised that he will call it back in when he needs another repair.
2/17/26 lcoonrod
sent request to cancel parts order.
2/16 KKelch Lonnie called me back to let me know that we can cancel this WO for now as it was just supposed to be an evaluation. Advised that he will call it back in when he needs another repair.
2/12 KKelch called Lonnie to schedule for 2/13 between 2:30 and 3:30 pm. Left VM.
2/10 KKelch called Lonnie to schedule for 2/12 between 2:30 and 3:30 pm. Left VM.
1/27 KKelch called Lonnie to schedule for 2/9 between 9 and 11 am. Customer confirmed. Call logged on WO-01339066
⚠️Problem Description
Q-00032116
2X repair WOs
2 of 2
FERNO Stretcher
19f-005006
Raising and lowering issue. Drops fast and skips when patient loaded.
Looking for estimate.
1 Actuator harness (LVDT) p/n 2183121
1 Actuator Position Sensor, p/n 2183111
📄Description
Ferno Power X1 Power Cot
📋
Inbound from +17135025287
Completed Feb 16, 2026
2/16 KKelch Lonnie called me back to let me know that we can cancel this WO for now as it was just supposed to be an evaluation. Advised that he will call it back in when he needs another repair.
📋
Outbound to +17135025287
Completed Feb 12, 2026
2/12 KKelch called Lonnie to schedule for 2/13 between 2:30 and 3:30 pm. Left VM.
📋
Outbound to +17135025287
Completed Feb 10, 2026
2/10 KKelch called Lonnie to schedule for 2/12 between 2:30 and 3:30 pm. Left VM.
📋
Outbound to +17135025287
Completed Jan 27, 2026
1/27 KKelch called Lonnie to schedule for 2/9 between 9 and 11 am. Customer confirmed. Call logged on WO-01339066
Timeline
📞
Case Linked Jan 19, 8:40 AM
Case Number:00560097
Subject:L2 review - EMS
Status:Closed
⏳3.0 business days
📋
▶
2
Work Order Created Jan 21, 3:29 PM
Work Order Created → Status: L2 Screening
🔍
Status: L2 Screening by Leona Coonrod
From:Entered
To:L2 Screening
Duration in Previous:1m
📦
▶
2
Parts Requested Jan 21, 7:27 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Keith Weiss
From:L2 Screening
To:Awaiting Parts
Duration in Previous:3h 56m
📅
Status: Ready for Scheduling by MELISSA BARRETTJan 22, 9:23 AM
From:Awaiting Parts
To:Ready for Scheduling
Duration in Previous:13h 56m
👷
▶
2
Technician Assigned Jan 22, 10:18 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From:Ready for Scheduling
To:Assigned
Duration in Previous:54m
🔩
3x Parts Added Jan 22, 10:41 AM
Type:Parts, Expenses
Status:Open
Qty:1
⏳4.0 business days
🗓️
▶
2
Status: Scheduled Jan 27, 11:38 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For:2026-02-09T15:00:00.000+0000
🚨10.0 business days
⚠️
Status: Incomplete by Chane LacyFeb 9, 6:16 PM
From:Scheduled, Incomplete
To:Incomplete, Reschedule
Duration in Previous:13d 6h, 0m
⚠️5.7 business days
🆕
Status: Entered by Kaitlyn KelchFeb 16, 2:59 PM
From:Reschedule
To:Entered
Duration in Previous:6d 20h
⚠️5.0 business days
🚫
Status: Canceled by Leona CoonrodFeb 20, 2:00 PM
From:Entered
To:Canceled
Duration in Previous:3d 23h
Bottlenecks
Assigned
Duration: 4.0 business days (threshold: 4.0 business hours)
Exceeded by 3.5 business days
Scheduled
Duration: 9.9 business days (threshold: 2.0 business days)
Exceeded by 7.9 business days
Reschedule
Duration: 5.1 business days (threshold: 2.0 business days)
Exceeded by 3.1 business days
Entered
Duration: 4.5 business days (threshold: 4.0 business hours)