Q-00032184
Asset tag 13253994 EKG machine
They have already sent it in and we worked on it and returned it. Still not giving usable readings
DSR: Customer Rental/Loaner request
1 rental EKG
2x Shipping @40
https://www.ebiotrack.com/workorder.php?wo=71139
Cleaned device externals
Cleared stored ePHI
Visual Inspection; Passed
AM12 Condition; Good (S/N:___122150000241_________)
Battery Date Code = __20250318-p_____
Battery Test - No Load - (> 12.5VDC) = _13.2______VDC
Battery Test - 10Ω25W - (>11.7VDC) after 10 sec = ___12.8____VDC
Current Test - Power OFF - (< 250uA) = ___122____uA
Current Test - Power ON - (< 1.1A) = __0.2_____A
Current Test - Charging voltage (13.0 - 14.7 VDC) = ___13.5____VDC
Touchscreen Calibrated
Date/Time; Updated
Auto Test; Passed
Writer Test; Passed
Printhead in good condition, cleaned, Que verified
Performance Tested EKG Leads @ 30, 60, 80, 120 BPM; Passed
Lead-off Warning; Verified
Noise Test; Passed
Electrical Safety Test; Passed
Enclosure Leakage Current measured >300µA; Passed
Patient Leakage Current measured >10µA; Passed
PM Completed
Final Condition
Service completed - Shipping back to site
🔍Technician Findings
Device arrived in depot - physical damage noted on the front right corner - device functionality unaffected -
Cannot duplicate the reported issue of "Still not giving usable readings"
30bpm, 60bpm, and 140 bpm are clear without any static. Performance waveforms also are good. Suspect possible issue with placement or bad electrodes - recommending to include extra leadwires/clips to sale and will give some electrodes from stock to ensure site uses NEW
⚠️Problem Description
Asset tag 13253994 EKG machine
They have already sent it in and we worked on it and returned it. Still not giving usable readings https://www.ebiotrack.com/workorder.php?wo=71080
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Jan 22, 2026
To: mdiaz2@convivasolutions.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01339279Location: Conviva - Guilbeau 6150Address: 9418 Guilbeau Rd San Antonio, TX 78250Device: Problem Description: Asset tag 13253994 EKG machine
They have already sent it in and
Timeline
📞
Case Linked Jan 22, 9:19 AM
Case Number:00561267
Subject:Urgent VT Site
Status:Closed
📋
Work Order Created Jan 22, 9:59 AM
Work Order:WO-01339279
Type:Virtual Tech - Depot
Priority:PC
📦
▶
2
Parts Requested Jan 22, 10:11 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Derek Reynolds
From:Entered
To:Awaiting Parts
Duration in Previous:11m
🔩
▶
2
2x Parts Added Jan 22, 2:40 PM
2x Parts Added → Status: On Hold
⏸️
Status: On Hold by Sean Weaver
From:Awaiting Parts
To:On Hold
Duration in Previous:4h 29m
🚨15.0 business days
🔩
▶
5
3x Parts Added Feb 11, 3:57 PM
3x Parts Added → Status: Assigned → Technician Assigned → Parts Requested → Status: Awaiting Parts
👷
Status: Assigned by Ryan Schwochow
From:On Hold
To:Assigned
Duration in Previous:20d 1h
👷
Technician Assigned by Ryan Schwochow
Technician:Ryan Schwochow
📦
Parts Requested
Order:00090202
Status:Closed
📦
Status: Awaiting Parts by Ryan Schwochow
From:Assigned
To:Awaiting Parts
Duration in Previous:2m
💵
▶
2
Expenses Added Feb 12, 9:26 AM
Expenses Added → Status: On Hold
⏸️
Status: On Hold by Sean Weaver
From:Awaiting Parts
To:On Hold
Duration in Previous:17h 26m
⏳2.0 business days
✔️
Status: Completed by Ryan SchwochowFeb 16, 2:13 PM
From:On Hold, Completed
To:Completed, Closed
Duration in Previous:4d 4h, 0m
⏳3.0 business days
📄
Status: Ready to Bill by Diane PattonFeb 19, 9:47 AM
From:Closed, Ready to Bill, Invoice Pending
To:Ready to Bill, Invoice Pending, Invoiced
Duration in Previous:2d 19h, 0m
🚨106.0 business days
🧾
Invoice Created Jul 21, 10:55 AM
Invoice Number:SM-254336
Bottlenecks
Closed
Duration: 3.0 business days (threshold: 1.0 business days)