Q-00032184
Asset tag 13253994 EKG machine
They have already sent it in and we worked on it and returned it. Still not giving usable readings
DSR: Customer Rental/Loaner request
1 rental EKG
2x Shipping @40
https://www.ebiotrack.com/workorder.php?wo=71139
Shipping Rental EKG to site
Eli 150c
Asset ID#: 12993765
S/N: (21)122350000091
⚠️Problem Description
Q-00032184
Asset tag 13253994 EKG machine
They have already sent it in and we worked on it and returned it. Still not giving usable readings
DSR: Customer Rental/Loaner request
1 rental EKG
2x Shipping @40
https://www.ebiotrack.com/workorder.php?wo=71140
📄Description
Rental and Freight
📋
Inbound from +12108620982
Completed Feb 2, 2026
Marisa called to find out when she will receive the EKG loaner. Sent Ryan S a chatter.
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Jan 30, 2026
To: mdiaz2@convivasolutions.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01339745Location: Conviva - Guilbeau 6150Address: 9418 Guilbeau Rd San Antonio, TX 78250Device: Problem Description: Q-00032184
Asset tag 13253994 EKG machine
They have already sent
Feb 2, 2026 3:25pm
@Ryan Schwochow Can you please call Marisa regarding the loaner for this. They can't send their EKG out until they get the loaner.
@Amy Greene
Timeline
📞
Case Linked Jan 22, 9:19 AM
Case Number:00561267
Subject:Urgent VT Site
Status:Closed
⏳3.0 business days
📋
▶
3
Work Order Created Jan 26, 10:59 AM
Work Order Created → Technician Assigned → Status: Assigned
👷
Technician Assigned by Erin Martin
Technician:a0h8Y00000Jzl1WQAR, Ryan Schwochow
👷
Status: Assigned by Erin Martin
From:Entered
To:Assigned
Duration in Previous:0m
⚠️5.0 business days
📦
▶
2
Parts Requested Jan 30, 8:15 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Ryan Schwochow
From:Assigned
To:Awaiting Parts
Duration in Previous:3d 21h
💵
▶
2
Expenses Added Jan 30, 2:23 PM
Expenses Added → Status: Reschedule
🔄
Status: Reschedule by Sean Weaver
From:Awaiting Parts
To:Reschedule
Duration in Previous:6h 7m
🚨18.0 business days
📦
▶
2
Parts Requested Feb 25, 9:53 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Ryan Schwochow
From:Reschedule
To:Awaiting Parts
Duration in Previous:25d 19h
🔄
Status: Reschedule by Ryan SchwochowFeb 25, 9:59 AM
From:Awaiting Parts, Reschedule
To:Reschedule, Awaiting Parts
Duration in Previous:6m, 0m
💵
▶
2
Expenses Added Feb 25, 12:22 PM
Expenses Added → Status: Reschedule
🔄
Status: Reschedule by Sean Weaver
From:Awaiting Parts
To:Reschedule
Duration in Previous:2h 23m
🚨17.0 business days
💵
▶
2
2x Expenses Added Mar 19, 10:33 AM
2x Expenses Added → Status: Completed
✔️
Status: Completed by Ryan Schwochow
From:Reschedule
To:Completed
Duration in Previous:21d 21h
⚠️5.0 business days
🏁
Status: Closed by Ryan SchwochowMar 25, 11:37 AM
From:Completed
To:Closed
Duration in Previous:6d 1h
⏳2.0 business days
📄
▶
3
Status: Ready to Bill Mar 26, 11:43 AM
Status: Ready to Bill → Status: Billing Review → Status: Invoice Pending
💵
Status: Billing Review by Diane Patton
From:Invoice Pending
To:Billing Review
Duration in Previous:2m
📨
Status: Invoice Pending by Diane Patton
From:Billing Review
To:Invoice Pending
Duration in Previous:1m
💰
Status: Invoiced by Diane PattonMar 26, 11:49 AM
From:Invoice Pending
To:Invoiced
Duration in Previous:1m
🚨82.0 business days
🧾
Invoice Created Jul 22, 11:25 AM
Invoice Number:SM-257488
Bottlenecks
Assigned
Duration: 5.0 business days (threshold: 4.0 business hours)
Exceeded by 4.5 business days
Reschedule
Duration: 17.6 business days (threshold: 2.0 business days)
Exceeded by 15.6 business days
Reschedule
Duration: 16.8 business days (threshold: 2.0 business days)
Exceeded by 14.8 business days
Completed
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)