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← WO Overview

WO-01339364 ↗ ServiceMax

PHILIPS HEALTHCARE • Repair • PC

📍 Winter Haven Hospital — 200 Avenue F NE, Winter Haven FL, 33881

Jan 22, 2026 → Mar 5, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Feb 5, 2026
✗ SLA Missed (17 biz days late)
Active: 27 biz days
Paused: 2 biz days
🕐 Clock stopped: Completed (Mar 5, 2026)
▶ Clock Running
Status: Created
Jan 22 → Jan 22, 2026
0 business days (counted)
Running total: 0 of ? biz days used
⏸2d
⏸ Clock Paused
Status: Ready for Release
Jan 22 → Jan 26, 2026
2 business days (not counted)
22d
▶ Clock Running
Status: Assigned
Jan 26 → Feb 26, 2026
22 business days (counted)
Running total: 22 of ? biz days used
5d
▶ Clock Running
Status: Scheduled
Feb 26 → Mar 5, 2026
5 business days (counted)
Running total: 27 of ? biz days used
Created: Jan 22, 2026 Completed: Mar 5, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jan 22 → Jan 22 Created ▶ Running 0 0
Jan 22 → Jan 26 Ready for Release ⏸ Paused 2 —
Jan 26 → Feb 26 Assigned ▶ Running 22 22
Feb 26 → Mar 5 Scheduled ▶ Running 5 27
Dispatch 0.1d
Holding 2.6d (excluded)
Coordinators 27.7d
Field Work 1.0d
Billing 1.3d
✗ SLA Missed
Dispatch
0.1 days
Holding (excluded from total)
2.6 days
Coordinators
27.7 days
Over SLA
Field Work
1.0 days
Billing
1.3 days
Over SLA
Created: Jan 22, 2026 Due: Feb 5, 2026 Completed: Mar 5, 2026 (27 days late)
📅
29.7 days Total Age
⏱️
22.8d in Assigned Longest Stage
🔄
8 transitions Status Changes
⚠️
25.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00561403
URGENT Philips WO Request
Closed
bad ground
Priority
High
Origin
Email
Reason
New Case
Contact
Victor Lafoucade
Owner
Erin Martin
Created
Jan 22, 2026
Work Orders from this Case (3)
WO-01339364 (current) Invoiced
Repair • Raymond Ebanks
Created: Jan 22, 2026 • Closed: Mar 5, 2026
WO-01339366 Invoiced
Repair • Raymond Ebanks
Created: Jan 22, 2026 • Closed: Mar 4, 2026
WO-01339367 Invoiced
Repair • Raymond Ebanks
Created: Jan 22, 2026 • Closed: Mar 4, 2026
Completed with significant delays
Invoiced • 206 days old
🚨
Primary Delay 22.8 days stuck in "Assigned"
⏱️
Total Delay 25.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.1d / 0.5d SLA
Ready for Release
2.6d
Assigned
22.8d / 0.5d SLA
Scheduled
4.9d / 2.0d SLA
Completed
1.0d / 1.0d SLA
Closed
0.8d / 1.0d SLA
07e-Partial Project
0.2d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
02/26/2026 ALuman - dispatch to Raymond Ebanks to complete 3/2. PWO still pending entitlement

02/16/2026 ALuman - PWO pending entitlement. FSE working to get quote accepted and hard copy PO

02/09/2026 ALuman - sent email to Victor victor.lafoucade@baycare.org to confirm and schedule repair

01/26/2026 ALuman - received return call from Victor. he confirmed device. Assigned to Raymond to amend quote and obtain PO. Target repair date 1/30

01/22/2026 ALuman - called Victor Lafoucade 863-292-4386. Number rings to their Biomed call center. Put in ticket to have the team call me back to confirm and coordinate repair

🔧 Work Performed
Could not duplicate error. Checked/tightened all ground connectors. Performed electrical safety tests. Device passed all tests & returned to service.
🔍 Technician Findings
Repair
⚠️ Problem Description
bad ground
📄 Description
V60 Ventilator
📞 Call Description
Repair - Trade

Timeline

📞
Case Linked Jan 22, 1:31 PM
Case Number: 00561403
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Jan 22, 1:38 PM
Work Order: WO-01339364
Type: Repair
Priority: PC
✅
Status: Ready for Release by Ashley Luman Jan 22, 2:28 PM
From: Entered
To: Ready for Release
Duration in Previous: 49m
⏳ 3.0 business days
👷
▶
2 Technician Assigned Jan 26, 12:26 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Ashley Luman
From: Ready for Release
To: Assigned
Duration in Previous: 3d 21h
🚨 23.0 business days
🗓️
▶
2 Status: Scheduled Feb 26, 2:07 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Ashley Luman
Scheduled For: 2026-03-02T13:00:00.000+0000
⚠️ 5.0 business days
⏱️
▶
2 3x Labor Added Mar 4, 9:00 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Raymond Ebanks
From: Scheduled
To: Completed
Duration in Previous: 6d 6h
💵
▶
2 Expenses Added Mar 5, 8:48 AM
Expenses Added → Status: Closed
🏁
Status: Closed by Raymond Ebanks
From: Completed
To: Closed
Duration in Previous: 11h 47m
⏱️
Labor Added Mar 5, 2:49 PM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Mar 5, 2:55 PM
From: Closed
To: 07e-Partial Project
Duration in Previous: 6h 6m
📄
Status: Ready to Bill by Timothy Amburgey Mar 5, 4:36 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 1h 41m
💰
Status: Invoiced by Josh Longway Mar 6, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 23m

Bottlenecks

Assigned
Duration: 22.8 business days (threshold: 4.0 business hours)
Exceeded by 22.3 business days
Scheduled
Duration: 4.9 business days (threshold: 2.0 business days)
Exceeded by 2.9 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.4 business hours

🔗 Related Artifacts

📞
Case 00561403
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Repair
Branch
ERLA - PROD
Technician
Raymond Ebanks
Scheduled
Mar 2, 8:00 AM
Created
Jan 22, 1:38 PM
Invoice #
N/A

Work Details (5)

Name Type Status Qty Amount Date
WL-03130805 Labor Open 1 $95.00 Mar 4, 9:00 PM
WL-03130806 Labor Open 1.5 $155.00 Mar 4, 9:00 PM
WL-03130807 Travel Open 36 $0.00 Mar 4, 9:00 PM
WL-03131161 Expenses Open 1 $0.00 Mar 5, 8:48 AM
WL-03131711 Labor Open 0.016666666666667 $38.00 Mar 5, 2:49 PM

Details