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WO-01339492 ↗ ServiceMax

Lovet Pet Health Care (Formerly Arizona Pet) • Virtual Tech - Field Repair • P3

📍 Lovet Pet Health Care - Bell Ridge Animal Hospital - 8003 — 3539 W. Bell Rd., Suite 4, Phoenix AZ, 85053

Jan 23, 2026 → Jan 30, 2026

✅ Completed
P3
SLA Clock
3 business days from creation · Target: Jan 28, 2026
✗ SLA Missed (2 biz days late)
Active: 5 biz days
Budget: 3 biz days
🕐 Clock stopped: Canceled (Jan 30, 2026)
SLA Target
▶ Clock Running
Status: Created
Jan 23 → Jan 23, 2026
0 business days (counted)
Running total: 0 of 3 biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 23 → Jan 23, 2026
0 business days (counted)
Running total: 0 of 3 biz days used
1d
▶ Clock Running
Status: Assigned
Jan 23 → Jan 26, 2026
1 business day (counted)
Running total: 1 of 3 biz days used
▶ Clock Running
Status: Scheduled
Jan 26 → Jan 26, 2026
0 business days (counted)
Running total: 1 of 3 biz days used
▶ Clock Running
Status: Tech - Parts On Order
Jan 26 → Jan 26, 2026
0 business days (counted)
Running total: 1 of 3 biz days used
▶ Clock Running
Status: Entered
Jan 26 → Jan 26, 2026
0 business days (counted)
Running total: 1 of 3 biz days used
1d
▶ Clock Running
Status: Assigned
Jan 26 → Jan 27, 2026
1 business day (counted)
Running total: 2 of 3 biz days used
3d
▶ Clock Running
Status: Scheduled
Jan 27 → Jan 30, 2026
3 business days (counted)
Running total: 5 of 3 biz days used
Created: Jan 23, 2026 Canceled: Jan 30, 2026
Business Days Used 5 / 3
0 3d budget +2d over
Show SLA Clock Detail (8 periods)
Period Status Clock Biz Days Running Total
Jan 23 → Jan 23 Created ▶ Running 0 0 / 3
Jan 23 → Jan 23 Ready for Scheduling ▶ Running 0 0 / 3
Jan 23 → Jan 26 Assigned ▶ Running 1 1 / 3
Jan 26 → Jan 26 Scheduled ▶ Running 0 1 / 3
Jan 26 → Jan 26 Tech - Parts On Order ▶ Running 0 1 / 3
Jan 26 → Jan 26 Entered ▶ Running 0 1 / 3
Jan 26 → Jan 27 Assigned ▶ Running 1 2 / 3
Jan 27 → Jan 30 Scheduled ▶ Running 3 5 / 3
Dispatch 0.0d
Coordinators 7.9d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
7.9 days
Over SLA
Created: Jan 23, 2026 Due: Jan 28, 2026 Completed: Jan 30, 2026 (1 days late)
📅
6.0 days Total Age
⏱️
4.0d in Scheduled Longest Stage
🔄
6 transitions Status Changes
⚠️
4.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00560272
<no subject>
Closed
Name: Stephanie Perez Phone: 6029381982 Email: stephanie.perez@lovet.com Notes: Dental Drill is not holding the drill bits. i.e the doctor will commence to start drilling and the drill bits will just fall or launch out of the drill. Model: iM3 - GS Deluxe Model Type: Dental Delivery Unit Asset ID: 13106100 Site: Lovet Pet Health Care (Formerly Arizona Pet) - Lovet Pet Health Care - Bell Ridge Animal Hospital - 8003<https://www.ebiotrack.com/sites.php?sid=21553> Serial #: N/A
Priority
Standard
Origin
Email
Reason
New Case
Contact
Stephanie Perez
Owner
Virtual Tech
Created
Jan 19, 2026
Work Orders from this Case (2)
WO-01339492 (current) Canceled
Virtual Tech - Field Repair • Andrew Przybyla
Created: Jan 23, 2026
WO-01340867 Invoiced
Virtual Tech - Drop Shipment • Virtual Tech
Created: Jan 30, 2026 • Closed: Feb 20, 2026
On Track
Canceled • 202 days old
🚨
Primary Delay 4.0 days stuck in "Scheduled"
⏱️
Total Delay 4.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
3.8d / 0.5d SLA
Scheduled
4.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1=30 DSR Cancel WO. Sending new Handpiece.

1/26 KKelch called Tosha to schedule for 1/28 between 1 and 3 pm, customer requested either 1/27 or 1/31, I let her know we wouldn't have availability on either date and offered 2/4 between 11 and 1 pm as that is the FSE's next available after 1/28. Customer confirmed. Call logged on WO-01339556

⚠️ Problem Description
Name: Stephanie Perez Phone: 6029381982 Email: stephanie.perez@lovet.com Notes: Dental Drill is not holding the drill bits. i.e the doctor will commence to start drilling and the drill bits will just fall or launch out of the drill. Model: iM3 - GS Deluxe Model Type: Dental Delivery Unit Asset ID: 13106100 Site: Lovet Pet Health Care (Formerly Arizona Pet) - Lovet Pet Health Care - Bell Ridge Animal Hospital - 8003 Serial #: N/A https://www.ebiotrack.com/workorder.php?wo=71102

Timeline

📞
Case Linked Jan 19, 3:36 PM
Case Number: 00560272
Subject: <no subject>
Status: Closed
⏳ 4.0 business days
📋
▶
2 Work Order Created Jan 23, 8:57 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Derek Reynolds
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Jan 23, 9:39 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling
To: Assigned
Duration in Previous: 41m
⏳ 2.0 business days
🗓️
▶
2 Status: Scheduled Jan 26, 12:05 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-02-04T18:00:00.000+0000
📦
▶
2 Status: Tech - Parts On Order Jan 26, 12:15 PM
Status: Tech - Parts On Order → Technician Assigned
👷
Technician Assigned by Kaitlyn Kelch
Technician: a0h8Y00000JTCJcQAP, Tyler Bollman
👷
▶
3 Technician Assigned Jan 27, 10:57 AM
Technician Assigned → Status: Scheduled → Dispatch Scheduled
🗓️
Status: Scheduled by Kaitlyn Kelch
From: Assigned
To: Scheduled
Duration in Previous: 22h 41m
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-02-04T18:00:00.000+0000
⏳ 4.0 business days
🚫
Status: Canceled by Derek Reynolds Jan 30, 8:17 AM
From: Scheduled
To: Canceled
Duration in Previous: 2d 21h

Bottlenecks

Assigned
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Assigned
Duration: 1.8 business days (threshold: 4.0 business hours)
Exceeded by 1.3 business days
Scheduled
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📞
Case 00560272
Closed

ℹ️ Work Order Details

Status
Canceled
Priority
P3
Type
Virtual Tech - Field Repair
Branch
N/A
Technician
Andrew Przybyla
Scheduled
N/A
Created
Jan 23, 8:57 AM
Invoice #
N/A

Details