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WO-01340867 ↗ ServiceMax

Lovet Pet Health Care (Formerly Arizona Pet) • Virtual Tech - Drop Shipment • PC

📍 Lovet Pet Health Care - Bell Ridge Animal Hospital - 8003 — 3539 W. Bell Rd., Suite 4, Phoenix AZ, 85053

Jan 30, 2026 → Feb 20, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Mar 27, 2026
✓ SLA Met (25 biz days early)
Active: 1 biz days
Paused: 13 biz days
🕐 Clock stopped: Completed (Feb 20, 2026)
▶ Clock Running
Status: Created
Jan 30 → Jan 30, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: On Hold
Jan 30 → Jan 30, 2026
0 business days (counted)
Running total: 0 of ? biz days used
⏸13d
⏸ Clock Paused
Status: Awaiting Parts
Jan 30 → Feb 19, 2026
13 business days (not counted)
▶ Clock Running
Status: L2 Review
Feb 19 → Feb 20, 2026
1 business day (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Completed
Feb 20 → Feb 20, 2026
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 20 → Feb 20, 2026
0 business days (counted)
Running total: 1 of ? biz days used
Created: Jan 30, 2026 Completed: Feb 20, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Jan 30 → Jan 30 Created ▶ Running 0 0
Jan 30 → Jan 30 On Hold ▶ Running 0 0
Jan 30 → Feb 19 Awaiting Parts ⏸ Paused 13 —
Feb 19 → Feb 20 L2 Review ▶ Running 1 1
Feb 20 → Feb 20 Completed ▶ Running 0 1
Feb 20 → Feb 20 Assigned ▶ Running 0 1
Dispatch 0.0d
Material Management 14.0d
Holding 0.2d (excluded)
Coordinators 0.0d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Material Management
14.0 days
Over SLA
Holding (excluded from total)
0.2 days
Coordinators
0.0 days
Billing
0.0 days
Created: Jan 30, 2026 Due: Mar 27, 2026 Completed: Feb 20, 2026 (35 days early)
📅
15.0 days Total Age
⏱️
14.0d in Awaiting Parts Longest Stage
🔄
7 transitions Status Changes
⚠️
11.0d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00560272
<no subject>
Closed
Name: Stephanie Perez Phone: 6029381982 Email: stephanie.perez@lovet.com Notes: Dental Drill is not holding the drill bits. i.e the doctor will commence to start drilling and the drill bits will just fall or launch out of the drill. Model: iM3 - GS Deluxe Model Type: Dental Delivery Unit Asset ID: 13106100 Site: Lovet Pet Health Care (Formerly Arizona Pet) - Lovet Pet Health Care - Bell Ridge Animal Hospital - 8003<https://www.ebiotrack.com/sites.php?sid=21553> Serial #: N/A
Priority
Standard
Origin
Email
Reason
New Case
Contact
Stephanie Perez
Owner
Virtual Tech
Created
Jan 19, 2026
Work Orders from this Case (2)
WO-01339492 Canceled
Virtual Tech - Field Repair • Andrew Przybyla
Created: Jan 23, 2026
WO-01340867 (current) Invoiced
Virtual Tech - Drop Shipment • Virtual Tech
Created: Jan 30, 2026 • Closed: Feb 20, 2026
Completed with significant delays
Invoiced • 195 days old
🚨
Primary Delay 14.0 days stuck in "Awaiting Parts"
⏱️
Total Delay 11.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
On Hold
0.2d
Awaiting Parts
14.0d / 3.0d SLA
L2 Review
1.3d
Assigned
0.0d / 0.5d SLA
Closed
0.2d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
parts ordered and shipped to site
🔍 Technician Findings
parts ordered and shipped to site
⚠️ Problem Description
Name: Stephanie Perez Phone: 6029381982 Email: stephanie.perez@lovet.com Notes: Dental Drill is not holding the drill bits. i.e the doctor will commence to start drilling and the drill bits will just fall or launch out of the drill. Model: iM3 - GS Deluxe Model Type: Dental Delivery Unit Asset ID: 13106100 Site: Lovet Pet Health Care (Formerly Arizona Pet) - Lovet Pet Health Care - Bell Ridge Animal Hospital - 8003 Serial #: N/A https://www.ebiotrack.com/workorder.php?wo=71262

Timeline

📞
Case Linked Jan 19, 3:36 PM
Case Number: 00560272
Subject: <no subject>
Status: Closed
⚠️ 9.0 business days
📋
▶
2 Work Order Created Jan 30, 8:23 AM
Work Order Created → Status: On Hold
⏸️
Status: On Hold by Derek Reynolds
From: Entered
To: On Hold
Duration in Previous: 3m
📦
▶
2 Parts Requested Jan 30, 10:01 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Derek Reynolds
From: On Hold
To: Awaiting Parts
Duration in Previous: 1h 35m
🚨 14.0 business days
🔩
▶
2 2x Parts Added Feb 19, 4:16 PM
2x Parts Added → Status: L2 Review
👀
Status: L2 Review by Keith Fricke
From: Awaiting Parts
To: L2 Review
Duration in Previous: 20d 6h
✔️
▶
4 Status: Completed Feb 20, 8:50 AM
Status: Completed → Labor Added → Technician Assigned → Status: Completed
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.033333333333333
👷
Technician Assigned by Wendy Argueta
Technician: Virtual Tech
✔️
Status: Completed by Wendy Argueta
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 1m, 0m
📄
▶
3 Status: Ready to Bill Feb 20, 10:43 AM
Status: Ready to Bill → Status: Invoice Pending → Invoice Created
📨
Status: Invoice Pending by Diane Patton
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 1m, 0m
🧾
Invoice Created
Invoice Number: SM-254578

Bottlenecks

Awaiting Parts
Duration: 14.0 business days (threshold: 3.0 business days)
Exceeded by 11.0 business days

🔗 Related Artifacts

📞
Case 00560272
Closed
📦
Parts Order 00089357
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Virtual Tech - Drop Shipment
Branch
N/A
Technician
Virtual Tech
Scheduled
N/A
Created
Jan 30, 8:23 AM
Invoice #
SM-254578

Work Details (3)

Name Type Status Qty Amount Date
WL-03112439 Parts Open 1 $1,569.46 Feb 19, 4:16 PM
WL-03112440 Expenses Open 1 $21.45 Feb 19, 4:16 PM
WL-03113486 Labor Open 0.033333333333333 $37.25 Feb 20, 8:51 AM

Details