Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01339569 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Gulf Coast Medical Center — 449 West 23rd Street, Panama City FL, 32405

Jan 23, 2026 → May 10, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (160 biz days early)
Active: 74 biz days
🕐 Clock stopped: Completed (May 10, 2026)
▶ Clock Running
Status: Created
Jan 23 → Jan 26, 2026
1 business day (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Assigned
Jan 26 → Jan 26, 2026
0 business days (counted)
Running total: 1 of ? biz days used
73d
▶ Clock Running
Status: Scheduled
Jan 26 → May 10, 2026
73 business days (counted)
Running total: 74 of ? biz days used
Created: Jan 23, 2026 Completed: May 10, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Jan 23 → Jan 26 Created ▶ Running 1 1
Jan 26 → Jan 26 Assigned ▶ Running 0 1
Jan 26 → May 10 Scheduled ▶ Running 73 74
Dispatch 1.7d
Coordinators 74.0d
Billing 1.3d
✓ SLA Met
Dispatch
1.7 days
Over SLA
Coordinators
74.0 days
Over SLA
Billing
1.3 days
Over SLA
Created: Jan 23, 2026 Due: Dec 31, 2026 Completed: May 10, 2026 (235 days early)
📅
74.7 days Total Age
⏱️
74.0d in Scheduled Longest Stage
🔄
5 transitions Status Changes
⚠️
75.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00561717
URGENT Philips WO Request
Closed
FCO86600066 – V60/V60 Plus Ventilator – Ventilator Loss of Function W/O Alarm & CSA Labeling Remedy
Priority
High
Origin
Email
Reason
New Case
Contact
Joseph Dayao
Owner
Erin Martin
Created
Jan 23, 2026
Work Orders from this Case (2)
WO-01339569 (current) Invoiced
FCO • Fady Messak
Created: Jan 23, 2026 • Closed: May 10, 2026
WO-01355548 Canceled
FCO • Fady Messak
Created: Mar 4, 2026
Completed with significant delays
Invoiced • 205 days old
🚨
Primary Delay 74.0 days stuck in "Scheduled"
⏱️
Total Delay 75.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.7d / 0.5d SLA
Scheduled
74.0d / 2.0d SLA
Closed
3.0d / 1.0d SLA
07e-Partial Project
1.7d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
No work completed , closed WO to close case
⚠️ Problem Description
FCO86600066 – V60/V60 Plus Ventilator – Ventilator Loss of Function W/O Alarm & CSA Labeling Remedy
📄 Description
V60 Ventilator
📞 Call Description
FCO86600066

Timeline

📞
Case Linked Jan 23, 12:33 PM
Case Number: 00561717
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Jan 23, 1:07 PM
Work Order: WO-01339569
Type: FCO
Priority: PC
⏳ 1.9 business days
👷
▶
3 Status: Assigned Jan 26, 7:17 AM
Status: Assigned → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Mandy Newman
Technician: Fady Messak
📅
Dispatch Scheduled by Mandy Newman
Scheduled For: 2026-01-23T13:00:00.000+0000
⚠️ 8.0 business days
📅
Dispatch Scheduled by Fady Messak Feb 4, 6:32 PM
Scheduled For: 2026-02-06T13:00:00.000+0000
🚨 11.7 business days
📅
Dispatch Scheduled by Fady Messak Feb 21, 6:24 PM
Scheduled For: 2026-03-27T12:00:00.000+0000
🚨 36.0 business days
📅
Dispatch Scheduled by Fady Messak Apr 13, 10:23 AM
Scheduled For: 2026-04-13T12:00:00.000+0000
🚨 20.0 business days
⏱️
▶
2 Labor Added May 10, 12:44 PM
Labor Added → Dispatch Scheduled
📅
Dispatch Scheduled by Fady Messak
Scheduled For: 2026-05-10T16:44:00.000+0000
✔️
Status: Completed by Fady Messak May 10, 1:04 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 104d 4h, 0m
⏳ 3.0 business days
⏱️
Labor Added May 13, 2:17 PM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey May 13, 2:28 PM
From: Closed
To: 07e-Partial Project
Duration in Previous: 3d 1h
⏳ 2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey May 14, 5:13 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 1d 2h
💰
Status: Invoiced by Josh Longway May 15, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 10h 47m

Bottlenecks

Entered
Duration: 1.7 business days (threshold: 4.0 business hours)
Exceeded by 1.2 business days
Scheduled
Duration: 74.0 business days (threshold: 2.0 business days)
Exceeded by 72.0 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.8 business hours

🔗 Related Artifacts

📞
Case 00561717
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Fady Messak
Scheduled
May 10, 12:44 PM
Created
Jan 23, 1:07 PM
Invoice #
N/A

Work Details (2)

Name Type Status Qty Amount Date
WL-03221054 Labor Open 0.25 $0.00 May 10, 12:44 PM
WL-03224919 Labor Open 0.016666666666667 $0.00 May 13, 2:17 PM

Details