Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01355548 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Gulf Coast Medical Center — 449 West 23rd Street, Panama City FL, 32405

Mar 4, 2026 → Mar 4, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (207 biz days early)
Active: 0 biz days
🕐 Clock stopped: Canceled (Mar 4, 2026)
▶ Clock Running
Status: Created
Mar 4 → Mar 4, 2026
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: Scheduled
Mar 4 → Mar 4, 2026
0 business days (counted)
Running total: 0 of ? biz days used
Created: Mar 4, 2026 Canceled: Mar 4, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Mar 4 → Mar 4 Created ▶ Running 0 0
Mar 4 → Mar 4 Scheduled ▶ Running 0 0
Dispatch 0.0d
Coordinators 0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.0 days
Created: Mar 4, 2026 Due: Dec 31, 2026 Completed: Mar 4, 2026 (302 days early)
📅
0.0 days Total Age
⏱️
0.0d in Scheduled Longest Stage
🔄
2 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00561717
URGENT Philips WO Request
Closed
FCO86600066 – V60/V60 Plus Ventilator – Ventilator Loss of Function W/O Alarm & CSA Labeling Remedy
Priority
High
Origin
Email
Reason
New Case
Contact
Joseph Dayao
Owner
Erin Martin
Created
Jan 23, 2026
Work Orders from this Case (2)
WO-01339569 Invoiced
FCO • Fady Messak
Created: Jan 23, 2026 • Closed: May 10, 2026
WO-01355548 (current) Canceled
FCO • Fady Messak
Created: Mar 4, 2026
On Track
Canceled • 165 days old
✅
No Issues Work order progressed without significant delays

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

⚠️ Problem Description
FCO86600066 – V60/V60 Plus Ventilator – Ventilator Loss of Function W/O Alarm & CSA Labeling Remedy
📄 Description
V60 Ventilator
📞 Call Description
FCO86600066

Timeline

📞
Case Linked Jan 23, 12:33 PM
Case Number: 00561717
Subject: URGENT Philips WO Request
Status: Closed
🚨 28.0 business days
📋
▶
3 Work Order Created Mar 4, 5:14 PM
Work Order Created → Status: Scheduled → Status: Canceled
🗓️
Status: Scheduled by Rebecca Arnold
From: Entered
To: Scheduled
Duration in Previous: 0m
🚫
Status: Canceled by Rebecca Arnold
From: Scheduled
To: Canceled
Duration in Previous: 1m

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

📞
Case 00561717
Closed

ℹ️ Work Order Details

Status
Canceled
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Fady Messak
Scheduled
N/A
Created
Mar 4, 5:14 PM
Invoice #
N/A

Details