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WO-01339684 ↗ ServiceMax

Oak Street Health • SWAPOUT • PC

📍 Oak Street Health - Metairie, LA — 6521 Airline Drive, Metairie LA, 70003

Jan 26, 2026 → Feb 16, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Mar 27, 2026
✓ SLA Met (29 biz days early)
Active: 13 biz days
Paused: 1 biz days
🕐 Clock stopped: Completed (Feb 16, 2026)
▶ Clock Running
Status: Created
Jan 26 → Jan 26, 2026
0 business days (counted)
Running total: 0 of ? biz days used
⏸ Clock Paused
Status: Awaiting Parts
Jan 26 → Jan 27, 2026
1 business day (not counted)
9d
▶ Clock Running
Status: Reschedule
Jan 27 → Feb 9, 2026
9 business days (counted)
Running total: 9 of ? biz days used
4d
▶ Clock Running
Status: On Hold
Feb 9 → Feb 16, 2026
4 business days (counted)
Running total: 13 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 16 → Feb 16, 2026
0 business days (counted)
Running total: 13 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 16 → Feb 16, 2026
0 business days (counted)
Running total: 13 of ? biz days used
Created: Jan 26, 2026 Completed: Feb 16, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Jan 26 → Jan 26 Created ▶ Running 0 0
Jan 26 → Jan 27 Awaiting Parts ⏸ Paused 1 —
Jan 27 → Feb 9 Reschedule ▶ Running 9 9
Feb 9 → Feb 16 On Hold ▶ Running 4 13
Feb 16 → Feb 16 Assigned ▶ Running 0 13
Feb 16 → Feb 16 Tech On Site ▶ Running 0 13
Dispatch 0.0d
Material Management 2.0d
Holding 4.4d (excluded)
Coordinators 9.5d
Billing 7.7d
✓ SLA Met
Dispatch
0.0 days
Material Management
2.0 days
Holding (excluded from total)
4.4 days
Coordinators
9.5 days
Over SLA
Billing
7.7 days
Over SLA
Created: Jan 26, 2026 Due: Mar 27, 2026 Completed: Feb 16, 2026 (39 days early)
📅
15.0 days Total Age
⏱️
9.5d in Reschedule Longest Stage
🔄
9 transitions Status Changes
⚠️
15.2d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00561845
Blood Pressure Machine not working Properly
Closed
One of our ProBP blood pressure machines is malfunctioning; it makes an unusual noise and continues to tighten on the patient's arm without stopping or producing a reading. Could you please assist with the device troubleshooting or repair? Best regards, Tajuana Cargo -- Tajuana Cargo | C: 464.204.8467 | Practice Manager Metairie Oak Street Health | www.oakstreethealth.com
Priority
Standard
Origin
Email
Reason
New Case
Contact
Tajuana Cargo
Owner
Virtual Tech
Created
Jan 23, 2026
Work Orders from this Case (2)
WO-01339684 (current) Invoiced
SWAPOUT • Samuel A Klein
Created: Jan 26, 2026 • Closed: Feb 16, 2026
WO-01351751 Invoiced
Virtual Tech - Depot • Samuel A Klein
Created: Feb 16, 2026 • Closed: Apr 8, 2026
Completed with significant delays
Invoiced • 199 days old
🚨
Primary Delay 9.5 days stuck in "Reschedule"
⏱️
Total Delay 15.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Awaiting Parts
2.0d / 3.0d SLA
Reschedule
9.5d / 2.0d SLA
On Hold
4.4d
Assigned
0.0d / 0.5d SLA
Tech On Site
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
7.7d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/9/26-RS; Sending reminder email with RL attached - On-Hold Awaiting equipment - 

🔧 Work Performed
Unit arrived in Depot. Preparing unit for Hotswap. Shipping hot swap to site - Welch Allyn ProBP 3400 Digital Blood Pressure Device ASSET ID #: 13353465 SERIAL #: 21100070042821 Outbound 1Z01E3E70398604970 Delivered 1/30/2026 ___ Expected back for repair: Welch Allyn ProBP 3400 Digital Blood Pressure Device Asset ID#: 13233123 S/N: 100021474624 Return 1Z01E3E79096188181 Shipper created a label, UPS has not received the package yet.
🔍 Technician Findings
Unit arrived into Depot and was received. Unit came in with USB cable, hose, and stand backing. Preparing unit for Hotswap.
⚠️ Problem Description
One of our ProBP blood pressure machines is malfunctioning; it makes an unusual noise and continues to tighten on the patient's arm without stopping or producing a reading. Welch Allyn ProBP 3400 Digital Blood Pressure Device Asset ID#: 13233123 S/N: 100021474624 Main Nurses Station https://www.ebiotrack.com/workorder.php?wo=71131
📄 Description
Welch Allyn - ProBP 3400 - Automatic Digital Blood Pressure Monitor - Multiple Sizes Nylon Cuff 23 - 40 cm Welch Allyn - Oak Street Health Consigned Inventory

Timeline

📞
Case Linked Jan 23, 5:48 PM
Case Number: 00561845
Subject: Blood Pressure Machine not working Properly
Status: Closed
⏳ 1.8 business days
📋
▶
3 Work Order Created Jan 26, 8:14 AM
Work Order Created → Parts Requested → Status: Awaiting Parts
📦
Parts Requested
Order: 00089043
Status: Closed
📦
Status: Awaiting Parts by Derek Reynolds
From: Entered
To: Awaiting Parts
Duration in Previous: 0m
⏳ 2.0 business days
🔩
▶
2 2x Parts Added Jan 27, 3:01 PM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Melissa Barrett
From: Awaiting Parts
To: Reschedule
Duration in Previous: 1d 6h
🚨 10.0 business days
⏸️
Status: On Hold by Ryan Schwochow Feb 9, 4:08 PM
From: Reschedule
To: On Hold
Duration in Previous: 13d 1h
⏳ 5.0 business days
👷
▶
3 Status: Assigned Feb 16, 9:01 AM
Status: Assigned → Technician Assigned → Status: Tech On Site
👷
Technician Assigned by Samuel Klein
Technician: a0h6e00000IIC5hAAH, Samuel A Klein
🔧
Status: Tech On Site by Samuel Klein
From: Assigned
To: Tech On Site
Duration in Previous: 3m
⏱️
▶
2 Labor Added Feb 16, 9:12 AM
Labor Added → Status: Completed
✔️
Status: Completed by Samuel Klein
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 10m
⏳ 2.0 business days
📄
Status: Ready to Bill by Diane Patton Feb 18, 1:20 PM
From: Closed
To: Ready to Bill
Duration in Previous: 2d 4h
⚠️ 8.0 business days
📨
Status: Invoice Pending by Diane Patton Feb 28, 1:13 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 9d 23h
💰
Status: Invoiced by Diane Patton Feb 28, 1:18 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 5m
🚨 90.0 business days
🧾
Invoice Created Jul 8, 4:59 PM
Invoice Number: SM-255246

Bottlenecks

Reschedule
Duration: 9.5 business days (threshold: 2.0 business days)
Exceeded by 7.5 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 7.7 business days (threshold: 1.0 business days)
Exceeded by 6.7 business days

🔗 Related Artifacts

📞
Case 00561845
Closed
📦
Parts Order 00089043
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
SWAPOUT
Branch
Edge
Technician
Samuel A Klein
Scheduled
N/A
Created
Jan 26, 8:14 AM
Invoice #
SM-255246

Work Details (3)

Name Type Status Qty Amount Date
WL-03080143 Parts Open 1 $0.00 Jan 27, 3:01 PM
WL-03080144 Expenses Open 1 $24.51 Jan 27, 3:01 PM
WL-03106855 Labor Open 0.5 $61.29 Feb 16, 9:12 AM

Details