One of our ProBP blood pressure machines is malfunctioning; it makes an
unusual noise and continues to tighten on the patient's arm without
stopping or producing a reading.
Could you please assist with the device troubleshooting or repair?
Best regards,
Tajuana Cargo
--
Tajuana Cargo | C: 464.204.8467 | Practice Manager
Metairie
Oak Street Health | www.oakstreethealth.com
Exchange has arrived in Depot. Preparing unit for Hotswap shelf.
Cleaned Device Externals
Visual Inspection; Passed
Battery Replaced
Calibration Completed
PM Completed per mfg specs
*See attached service record for detailed testing results*
*EXCHANGED BY WELCH ALLYN*
🔍Technician Findings
2/27 SKLEIN - Exchanged unit arrived in Depot, but was broken out of the box. Charging port fell off unit when trying to charge unit. Called Hill Rom and requested a new unit under warranty. WO will close once new exchange arrives
RMA-303423181
Was able to duplicate issue and BP is not pumping up completely and staying idol at 90-100 mmHg. Pump is defective and will need to be replaced with a new pump.
⚠️Problem Description
One of our ProBP blood pressure machines is malfunctioning; it makes an
unusual noise and continues to tighten on the patient's arm without
stopping or producing a reading.
Welch Allyn ProBP 3400 Digital Blood Pressure Device
Asset ID#: 6081994
S/N: 100021474624
Main Nurses Station https://www.ebiotrack.com/workorder.php?wo=71703
📄Description
Welch Allyn - ProBP 3400 - Automatic Digital Blood Pressure Monitor - Multiple Sizes Nylon Cuff 23 - 40 cm
Welch Allyn - Oak Street Health Consigned Inventory
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Feb 23, 2026
To: tajuana.cheatham@oakstreethealth.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01351751Location: Oak Street Health - Metairie, LAAddress: 6521 Airline Drive Metairie, LA 70003Device: Problem Description: One of our ProBP blood pressure machines is mal
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Feb 16, 2026
To: tajuana.cheatham@oakstreethealth.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01351751Location: Oak Street Health - Metairie, LAAddress: 6521 Airline Drive Metairie, LA 70003Device: Problem Description: One of our ProBP blood pressure machines is mal
PDF
Welch Allyn Service Notification WO-01351751
Feb 24, 2026
PDF
Welch Allyn Service Notification WO-01351751 (2)
Feb 27, 2026
PDF
WELCH ALLYN 3400 Exchange Document
Mar 3, 2026
Timeline
📞
Case Linked Jan 23, 5:48 PM
Case Number:00561845
Subject:Blood Pressure Machine not working Properly
Status:Closed
🚨15.8 business days
📋
▶
2
Work Order Created Feb 16, 9:08 AM
Work Order Created → Status: Assigned
👷
Status: Assigned by Samuel Klein
From:Tech On Site
To:Assigned
Duration in Previous:0m
🔧
Status: Tech On Site by Samuel KleinFeb 16, 9:16 AM
From:Assigned
To:Tech On Site
Duration in Previous:8m
📦
▶
2
Parts Requested Feb 16, 9:22 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Samuel Klein
From:Tech On Site
To:Awaiting Parts
Duration in Previous:6m
⚠️9.0 business days
🔧
Status: Tech On Site by Samuel KleinFeb 27, 10:54 AM
From:Awaiting Parts
To:Tech On Site
Duration in Previous:11d 1h
🚨29.0 business days
✔️
▶
2
Status: Completed Apr 8, 2:33 PM
Status: Completed → 3x Parts Added
🔩
3x Parts Added
Type:Parts, Labor
Status:Open
Qty:1
🏁
Status: Closed by Samuel KleinApr 8, 2:52 PM
From:Completed
To:Closed
Duration in Previous:19m
📄
Status: Ready to Bill by Diane PattonApr 9, 12:05 PM
From:Closed
To:Ready to Bill
Duration in Previous:21h 13m
🚨17.0 business days
📨
Status: Invoice Pending by Diane PattonMay 1, 5:10 PM
From:Ready to Bill
To:Invoice Pending
Duration in Previous:22d 5h
🧾
▶
2
Invoice Created May 1, 5:33 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:23m
Bottlenecks
Awaiting Parts
Duration: 9.0 business days (threshold: 3.0 business days)
Exceeded by 6.0 business days
Tech On Site
Duration: 29.0 business days (threshold: 1.0 business days)
Exceeded by 28.0 business days
Closed
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 5.1 business hours
Ready to Bill
Duration: 17.0 business days (threshold: 1.0 business days)