Q-00032185
6320
6323
6423
All 3 do not have power going to lift. Please schedule Darrell to come out next week.
The technician will need to evaluate the unit and determine if parts are needed for repairs.
2/3/26 DPatton - Does WO need to be cancelled? No work performed & missing IP
1/26 KSmith -- Scheduled for 1/29 with Steve on WO-01339752.
1/26 KSmith -- Sent email to schedule for Thursday on WO-01339752
🔧Work Performed
none
🔍Technician Findings
spoke with Steve, he explained that there were no issues with this lift, no service needed...
⚠️Problem Description
Q-00032185
6320
All 3 do not have power going to lift. Please schedule Darrell to come out next week.
Dispatch was unable to retrieve equipment SN. Tech, please retrieve equipment SN while on site and add to the WO.
The technician will need to evaluate the unit and determine if parts are needed for repairs. https://www.ebiotrack.com/workorder.php?wo=71143
From: steven.hartman@atlantichealth.org
To: ksmith@emsar.com
Yes, thank you
From: Kourtney Smith <ksmith@emsar.com>
Sent: Monday, January 26, 2026 12:46 PM
To: Hartman, Steven <steven.hartman@atlantichealth.org>
Subject: Atlantic Ambulance - Dorsa Ave. -- EMS Repairs -- WO-01339752
WARNING: This message originated from outside of Atlantic Health System. Any attachments or links should be carefully considered before proceeding. Messages from our business partners still need
To: steven.hartman@atlantichealth.org
CC:
BCC:
Attachment: --none--
Subject: Atlantic Ambulance - Dorsa Ave. -- EMS Repairs -- WO-01339752
Body:
Good Morning Steve,
We received the request for service on your 3 units.
Would Thursday morning work for the technician to come onsite and service the units?
BEST REGARDS,
KOURTNEY SMITH
ACCOUNT SERVICE COORDINATOR
EAST DISTRICT COORDINATOR
937-366-1038
877-323-6728 EXT 238
KSMITH@EMSAR.COM.
WWW.EMSAR.COM
Disclaimer: The disclaimer covers legal n
Feb 18, 2026 5:18pm
hi @Lauren Oberg @Natosha Beierschmitt Can this WO be canceled? There are no WDL's & tech noted this while onsite: spoke with Steve, he explained that there were no issues with this lift, no service needed...
Case #00561632 – L2 review - EMS
Status: Closed | Priority: Standard
Q-00032185
6320
6323
6423
All 3 do not have power going to lift. Please schedule Darrell to come out next week.
The technician will need to evaluate the unit and determine if parts are needed for repairs.
💬Case Comment
Internal Jan 26, 2026 8:57am
The site did not provided additional equipment information prior to creation of the Work Order(s). As a result, Dispatch is unable to complete Component information. Technician will need to retrieve equipment specifics and add to Work Order(s) while on site
Timeline
📞
Case Linked Jan 23, 10:23 AM
Case Number:00561632
Subject:L2 review - EMS
Status:Closed
⏳2.0 business days
📋
Work Order Created Jan 26, 11:23 AM
Work Order:WO-01339752
Type:Repair
Priority:P7
📅
Status: Ready for Scheduling by Sherry ReichJan 26, 11:50 AM
From:Entered
To:Ready for Scheduling
Duration in Previous:27m
👷
▶
2
Technician Assigned Jan 26, 12:44 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From:Ready for Scheduling
To:Assigned
Duration in Previous:53m
🗓️
▶
2
Status: Scheduled Jan 26, 1:13 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For:2026-01-29T14:00:00.000+0000
⏳4.0 business days
✔️
▶
2
Status: Completed Jan 29, 5:11 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Darrell Hope
From:Completed
To:Closed
Duration in Previous:2m
⏳3.8 business days
💵
Status: Billing Review by Diane PattonFeb 3, 11:48 AM
From:Closed
To:Billing Review
Duration in Previous:4d 18h
🚨23.0 business days
🚫
Status: Canceled by Lauren ObergMar 6, 1:08 PM
From:Billing Review
To:Canceled
Duration in Previous:31d 1h
Bottlenecks
Scheduled
Duration: 3.7 business days (threshold: 2.0 business days)
Exceeded by 1.7 business days
Closed
Duration: 3.2 business days (threshold: 1.0 business days)
Exceeded by 2.2 business days
Billing Review
Duration: 22.9 business days (threshold: 2.0 business days)