Q-00032185
6320
6323
6423
All 3 do not have power going to lift. Please schedule Darrell to come out next week.
The technician will need to evaluate the unit and determine if parts are needed for repairs.
1/26 KSmith -- Scheduled for 1/29 with Steve on WO-01339752. 9-11am
1/26 KSmith -- Sent email to schedule for Thursday on WO-01339752
🔧Work Performed
1/29, adjusted O B actuator, serviced lift, ops chk good,,,
🔍Technician Findings
1/29, dhope, found lift not responding to pendant commands, power on, lights on, pendant lights off,., found O B actuator out of adjustment,,..
⚠️Problem Description
Q-00032185
6423
All 3 do not have power going to lift. Please schedule Darrell to come out next week.
Dispatch was unable to retrieve equipment SN. Tech, please retrieve equipment SN while on site and add to the WO.
The technician will need to evaluate the unit and determine if parts are needed for repairs. https://www.ebiotrack.com/workorder.php?wo=71145
Work Order: WO-01339755
Account: ATLANTIC AMBULANCE
Customer Case Number:
Location: Atlantic Ambulance - Dorsa Ave.
Address: 120 Dorsa Ave, Livingston, NJ 07039
Manufacturer:
Model #:
Serial #:
Contact Name: Steve Hartman
Contact Phone: (862) 260-0654
Contact Email: steven.hartman@atlantichealth
Case #00561632 – L2 review - EMS
Status: Closed | Priority: Standard
Q-00032185
6320
6323
6423
All 3 do not have power going to lift. Please schedule Darrell to come out next week.
The technician will need to evaluate the unit and determine if parts are needed for repairs.
💬Case Comment
Internal Jan 26, 2026 8:57am
The site did not provided additional equipment information prior to creation of the Work Order(s). As a result, Dispatch is unable to complete Component information. Technician will need to retrieve equipment specifics and add to Work Order(s) while on site
Timeline
📞
Case Linked Jan 23, 10:23 AM
Case Number:00561632
Subject:L2 review - EMS
Status:Closed
⏳2.0 business days
📋
Work Order Created Jan 26, 11:30 AM
Work Order:WO-01339755
Type:Repair
Priority:P7
📅
Status: Ready for Scheduling by Sherry ReichJan 26, 11:51 AM
From:Entered
To:Ready for Scheduling
Duration in Previous:20m
👷
▶
2
Technician Assigned Jan 26, 12:44 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From:Ready for Scheduling
To:Assigned
Duration in Previous:53m
📅
▶
2
Dispatch Scheduled Jan 26, 1:13 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Kourtney Smith
From:Assigned
To:Scheduled
Duration in Previous:29m
⏳4.0 business days
✔️
Status: Completed by Darrell HopeJan 29, 4:48 PM
From:Scheduled
To:Completed
Duration in Previous:3d 3h
⏱️
▶
2
6x Labor Added Jan 29, 5:09 PM
6x Labor Added → Status: Closed
🏁
Status: Closed by Darrell Hope
From:Completed
To:Closed
Duration in Previous:22m
⏳3.9 business days
📄
Status: Ready to Bill by Diane PattonFeb 3, 11:47 AM
From:Closed
To:Ready to Bill
Duration in Previous:4d 18h
🚨11.0 business days
📨
▶
3
Status: Invoice Pending Feb 18, 6:10 PM
Status: Invoice Pending → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:1m
🧾
Invoice Created
Invoice Number:SM-254323
Bottlenecks
Scheduled
Duration: 3.7 business days (threshold: 2.0 business days)
Exceeded by 1.7 business days
Closed
Duration: 3.2 business days (threshold: 1.0 business days)
Exceeded by 2.2 business days
Ready to Bill
Duration: 10.9 business days (threshold: 1.0 business days)