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← WO Overview

WO-01339892 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 WELLSPAN YORK HOSPITAL — 1001 S GEORGE ST, YORK PA, 17403

Jan 26, 2026 → Apr 16, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Apr 27, 2026
✓ SLA Met (7 biz days early)
Active: 9 biz days
Paused: 48 biz days
🕐 Clock stopped: Completed (Apr 16, 2026)
▶ Clock Running
Status: Created
Jan 26 → Jan 31, 2026
4 business days (counted)
Running total: 4 of ? biz days used
⏸48d
⏸ Clock Paused
Status: Ready for Release
Jan 31 → Apr 9, 2026
48 business days (not counted)
5d
▶ Clock Running
Status: Scheduled
Apr 9 → Apr 16, 2026
5 business days (counted)
Running total: 9 of ? biz days used
Created: Jan 26, 2026 Completed: Apr 16, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Jan 26 → Jan 31 Created ▶ Running 4 4
Jan 31 → Apr 9 Ready for Release ⏸ Paused 48 —
Apr 9 → Apr 16 Scheduled ▶ Running 5 9
Dispatch 4.5d
Holding 48.0d (excluded)
Coordinators 5.6d
Billing 11.1d
✓ SLA Met
Dispatch
4.5 days
Over SLA
Holding (excluded from total)
48.0 days
Coordinators
5.6 days
Over SLA
Billing
11.1 days
Over SLA
Created: Jan 26, 2026 Due: Apr 27, 2026 Completed: Apr 16, 2026 (11 days early)
📅
57.5 days Total Age
⏱️
48.0d in Ready for Release Longest Stage
🔄
6 transitions Status Changes
⚠️
20.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

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🎫
Case #00562075
WO Creation Request GE FMI
Closed
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR
Priority
Standard
Origin
Email
Reason
New Case
Contact
Jeremiah  Yohe
Owner
Erin Martin
Created
Jan 26, 2026
Work Orders from this Case (6)
WO-01339890 Invoiced
FCO • Michael Steencken
Created: Jan 26, 2026 • Closed: Apr 16, 2026
WO-01339891 Invoiced
FCO • Michael Steencken
Created: Jan 26, 2026 • Closed: Apr 16, 2026
WO-01339892 (current) Invoiced
FCO • Michael Steencken
Created: Jan 26, 2026 • Closed: Apr 16, 2026
WO-01339893 Invoiced
FCO • Jordan Jones
Created: Jan 26, 2026 • Closed: Apr 9, 2026
WO-01339895 Invoiced
FCO • Jordan Jones
Created: Jan 26, 2026 • Closed: Apr 9, 2026
WO-01339896 Invoiced
FCO • Jordan Jones
Created: Jan 26, 2026 • Closed: Apr 9, 2026
Completed with significant delays
Invoiced • 202 days old
🚨
Primary Delay 48.0 days stuck in "Ready for Release"
⏱️
Total Delay 20.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
4.5d / 0.5d SLA
Ready for Release
48.0d
Scheduled
5.6d / 2.0d SLA
Closed
3.9d / 1.0d SLA
Ready to Bill
11.0d / 1.0d SLA
Invoice Pending
0.1d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

04/09/2026 - ARuby - received confirmation email from cdeller@wellspan.org Celia. Dispatching FSE Michael Steencken for 4/16


04/03/2026 THolmes- Rcvd a call back from Jeremiah w/ Intelas Health. Confirmd SN’s on all 3 devices. Stated he will reply all to email to include NICU/L&D dept so they can ensure the devices will be ready for service as they are utilized. f/u email sent Jeremiah.Yohe@intelashealth.com. … 04/03/2026 THolmes- received a call back from 7178512111; Vernon Eppard stated Brandon Batdorf Bio Med rep would return to office on Monday as he deals with these calls. He provided his email brandon.batdorf@intelashealth.com. Will f/u with email.... 04/03/2026 THolmes- Called (717) 851-2111 , spoke with Sandy with Intellus; LM for ticket #CWKD13900948 ; Prov WO-01339890, recall device name, and contact info. … 04/03/2026 THolmes- Called 8772325807 to main # no answer. ... 04/03/2026 THolmes- Called (717) 851-2345 (main hosp); oper xfer asked for Bio med # she prov prev # 7178512111; asked for material mngment (7178522318); xfer to mtrl mngmnt; x5;x3 stated we needed to call Bio Med. ...04/03/2026 THolmes- Called (717) 851-2111,call went to a intellus rep and they were unsure of request. Call ended...03/24/2026: ARoosa - Called (717) 851-2111, Went to a biomed service and lady was unsure what to do. I tried to explain why I was calling and she could not comprehend the reason. I told her I would try back another day.... 03/12/2026 SRobinson- Called Jeremiah Yohe, (717) 851-2111. Called went straight to BioMed, rep stated they could take a message to send to Biomed. LM. Going to send an email to jyohe@wellspan.org as well.

🔧 Work Performed
FMI
🔍 Technician Findings
COMPLETE
⚠️ Problem Description
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR
📄 Description
GE Healthcare Giraffe OmniBed Carestation CS1
📞 Call Description
FMI 32097

Timeline

📞
Case Linked Jan 26, 10:21 AM
Case Number: 00562075
Subject: WO Creation Request GE FMI
Status: Closed
📋
Work Order Created Jan 26, 2:42 PM
Work Order: WO-01339892
Type: FCO
Priority: PC
⚠️ 5.0 business days
✅
Status: Ready for Release by Mandy Newman Jan 31, 12:06 PM
From: Entered
To: Ready for Release
Duration in Previous: 4d 21h
🚨 48.0 business days
👷
▶
3 Technician Assigned Apr 9, 3:27 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Autumn Ruby
Scheduled For: 2026-04-16T12:00:00.000+0000
🗓️
Status: Scheduled by Autumn Ruby
From: Ready for Release
To: Scheduled
Duration in Previous: 68d 2h
⚠️ 6.0 business days
⏱️
▶
2 Labor Added Apr 16, 1:03 PM
Labor Added → Status: Completed
✔️
Status: Completed by Michael Steencken
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 6d 21h, 0m
⏳ 4.0 business days
⏱️
▶
2 Labor Added Apr 21, 10:41 AM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 4d 21h
🚨 11.0 business days
📨
Status: Invoice Pending by Timothy Amburgey May 5, 10:56 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 14d 0h
🧾
▶
2 Invoice Created May 5, 11:24 AM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 28m

Bottlenecks

Entered
Duration: 4.5 business days (threshold: 4.0 business hours)
Exceeded by 4.0 business days
Scheduled
Duration: 5.6 business days (threshold: 2.0 business days)
Exceeded by 3.6 business days
Closed
Duration: 3.9 business days (threshold: 1.0 business days)
Exceeded by 2.9 business days
Ready to Bill
Duration: 11.0 business days (threshold: 1.0 business days)
Exceeded by 10.0 business days

🔗 Related Artifacts

📞
Case 00562075
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Michael Steencken
Scheduled
Apr 16, 8:00 AM
Created
Jan 26, 2:42 PM
Invoice #
SM-260985

Work Details (2)

Name Type Status Qty Amount Date
WL-03188716 Labor Open 1 $100.00 Apr 16, 1:03 PM
WL-03194032 Labor Open 0.016666666666667 $38.00 Apr 21, 10:41 AM

Details