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WO-01339896 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 MEMORIAL HERMANN THE WOODLANDS MEDICAL CENTER — 9250 PINECROFT DR, THE WOODLANDS TX, 77380

Jan 26, 2026 → Apr 9, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Apr 27, 2026
✓ SLA Met (12 biz days early)
Active: 8 biz days
Paused: 44 biz days
🕐 Clock stopped: Completed (Apr 9, 2026)
▶ Clock Running
Status: Created
Jan 26 → Jan 31, 2026
4 business days (counted)
Running total: 4 of ? biz days used
⏸44d
⏸ Clock Paused
Status: Ready for Release
Jan 31 → Apr 3, 2026
44 business days (not counted)
▶ Clock Running
Status: Scheduled
Apr 3 → Apr 9, 2026
4 business days (counted)
Running total: 8 of ? biz days used
Created: Jan 26, 2026 Completed: Apr 9, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Jan 26 → Jan 31 Created ▶ Running 4 4
Jan 31 → Apr 3 Ready for Release ⏸ Paused 44 —
Apr 3 → Apr 9 Scheduled ▶ Running 4 8
Dispatch 4.5d
Holding 44.0d (excluded)
Coordinators 4.3d
Billing 16.9d
✓ SLA Met
Dispatch
4.5 days
Over SLA
Holding (excluded from total)
44.0 days
Coordinators
4.3 days
Over SLA
Billing
16.9 days
Over SLA
Created: Jan 26, 2026 Due: Apr 27, 2026 Completed: Apr 9, 2026 (18 days early)
📅
52.1 days Total Age
⏱️
44.0d in Ready for Release Longest Stage
🔄
6 transitions Status Changes
⚠️
24.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00562075
WO Creation Request GE FMI
Closed
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR
Priority
Standard
Origin
Email
Reason
New Case
Contact
Jeremiah  Yohe
Owner
Erin Martin
Created
Jan 26, 2026
Work Orders from this Case (6)
WO-01339890 Invoiced
FCO • Michael Steencken
Created: Jan 26, 2026 • Closed: Apr 16, 2026
WO-01339891 Invoiced
FCO • Michael Steencken
Created: Jan 26, 2026 • Closed: Apr 16, 2026
WO-01339892 Invoiced
FCO • Michael Steencken
Created: Jan 26, 2026 • Closed: Apr 16, 2026
WO-01339893 Invoiced
FCO • Jordan Jones
Created: Jan 26, 2026 • Closed: Apr 9, 2026
WO-01339895 Invoiced
FCO • Jordan Jones
Created: Jan 26, 2026 • Closed: Apr 9, 2026
WO-01339896 (current) Invoiced
FCO • Jordan Jones
Created: Jan 26, 2026 • Closed: Apr 9, 2026
Completed with significant delays
Invoiced • 202 days old
🚨
Primary Delay 44.0 days stuck in "Ready for Release"
⏱️
Total Delay 24.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
4.5d / 0.5d SLA
Ready for Release
44.0d
Scheduled
4.3d / 2.0d SLA
Closed
3.0d / 1.0d SLA
Ready to Bill
16.8d / 1.0d SLA
Invoice Pending
0.1d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

04/03/2026 Brod - sent email to jyohe@wellspan.org advising FSE onsite for 04/09.

03/25/2026: ARoosa - Called 713-897-2300, Main hospital #, xfer to biomed, was xfer to Renovo. Lady I spoke with said all recalls go through Quality assurance and to email qa@renovo1.com, sending email...03/24/2026: ARoosa - Called 979-341-3926, Rene Baritua ( contact from an old WO), VM/LM, sending email to rene.baritua2@memorialhermann.org... 03/20/2026: ARoosa - Called (717) 851-2111, Jeremiah Yohe, biomed service line, Spoke to Janet who took my info to send over to the hospital to return my message so we can coordinate scheduling. I am also following up with an email to Jeremiah, jyohe@wellspan.org

🔧 Work Performed
FMI 32097 Refused – Customer Refused FMI
🔍 Technician Findings
FMI 32097 Refused – Customer Refused FMI
⚠️ Problem Description
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR
📄 Description
GE Healthcare Giraffe OmniBed Carestation CS1
📞 Call Description
FMI 32097

Timeline

📞
Case Linked Jan 26, 10:21 AM
Case Number: 00562075
Subject: WO Creation Request GE FMI
Status: Closed
📋
Work Order Created Jan 26, 2:48 PM
Work Order: WO-01339896
Type: FCO
Priority: PC
⚠️ 5.0 business days
✅
Status: Ready for Release by Mandy Newman Jan 31, 12:06 PM
From: Entered
To: Ready for Release
Duration in Previous: 4d 21h
🚨 44.0 business days
👷
▶
4 Technician Assigned Apr 3, 2:36 PM
Technician Assigned → Status: Scheduled → Dispatch Scheduled → Dispatch Scheduled
🗓️
Status: Scheduled by Brandi Rodriguez
From: Ready for Release
To: Scheduled
Duration in Previous: 62d 1h
📅
Dispatch Scheduled by Brandi Rodriguez
Scheduled For: 2026-04-09T00:00:00.000+0000, 2026-04-09T05:00:00.000+0000
📅
Dispatch Scheduled by Brandi Rodriguez
Scheduled For: 2026-04-09T13:00:00.000+0000
⏳ 1.0 business days
📅
Dispatch Scheduled by Jordan Jones Apr 5, 9:38 PM
Scheduled For: 2026-04-06T00:00:00.000+0000
⏳ 3.1 business days
⏱️
▶
2 Labor Added Apr 9, 12:58 AM
Labor Added → Status: Completed
✔️
Status: Completed by Jordan Jones
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 5d 10h, 0m
⏳ 3.0 business days
⏱️
▶
2 Labor Added Apr 13, 1:33 PM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 4d 12h
🚨 17.0 business days
📨
Status: Invoice Pending by Timothy Amburgey May 5, 10:56 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 21d 21h
💰
Status: Invoiced by Timothy Amburgey May 5, 11:25 AM
From: Invoice Pending
To: Invoiced
Duration in Previous: 28m
⚠️ 5.0 business days
🧾
Invoice Created May 11, 12:49 PM
Invoice Number: SM-260985

Bottlenecks

Entered
Duration: 4.5 business days (threshold: 4.0 business hours)
Exceeded by 4.0 business days
Scheduled
Duration: 4.3 business days (threshold: 2.0 business days)
Exceeded by 2.3 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 16.8 business days (threshold: 1.0 business days)
Exceeded by 15.8 business days

🔗 Related Artifacts

📞
Case 00562075
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Jordan Jones
Scheduled
Apr 5, 8:00 PM
Created
Jan 26, 2:48 PM
Invoice #
SM-260985

Work Details (2)

Name Type Status Qty Amount Date
WL-03178982 Labor Open 0.25 $100.00 Apr 9, 12:58 AM
WL-03183782 Labor Open 0.016666666666667 $38.00 Apr 13, 1:33 PM

Details