Oak Street Health - 48 Hour - 139938: New Work Order Assigned
Closed
Oak Street Work Order #139938
Work Order Description:
It appears to be faulty/broken. Is not allowing adjustment
1/27/26 TSantiago Exam bed room 3 Amanda Hyde 856-304-8618
Midmark 224-002 Exam Table 6039615 V2270538
1/27/26 TSantiago-Spoke with Jessica Corey, Regional Manager. Device is an Exam Table in Room 3. She referred us to Amanda Hyde. Called and left voicemail on Amanda's line requesting more information.
The call was a voicemail from Tonya Santiago seeking information about a malfunctioning Midmark exam bed in room 3. The outcome was a request for a callback with specific details regarding the issue.
Recap
Tonya Santiago called to inquire about the Midmark exam bed in room 3, which is reportedly not adjusting. They sought clarification on whether the issue was with the base not moving up and down or the back not adjusting. They provided a case number, 000056 2078, for reference.
Tonya provided their contact number, 1-888-841-5155, option 2, for a callback regarding the issue.
Tasks
Tonya Santiago is awaiting a callback regarding the malfunction of the Midmark exam bed in room 3.
🔍Technician Findings
Customer requesting Tech On-site to troubleshoot.
⚠️Problem Description
Oak Street Work Order #139938
Work Order Description:
It appears to be faulty/broken. Is not allowing adjustment
1/27/26 TSantiago Exam bed room 3 Amanda Hyde 856-304-8618
Midmark 224-002 Exam Table 6039615 V2270538 https://www.ebiotrack.com/workorder.php?wo=71168
📋
Inbound from +17739098973
Completed Jan 27, 2026
WO is for wrong site. VT site.
Timeline
📞
Case Linked Jan 26, 10:29 AM
Case Number:00562078
Subject:Oak Street Health - 48 Hour - 139938: New Work Order Assigned
Status:Closed
⏳2.0 business days
📋
▶
5
Work Order Created Jan 27, 10:51 AM
Work Order Created → Technician Assigned → Status: Assigned → Labor Added → Status: On Hold
👷
Technician Assigned by Tonya Santiago
Technician:Virtual Tech
👷
Status: Assigned by Tonya Santiago
From:Entered
To:Assigned
Duration in Previous:0m
⏱️
Labor Added
Type:Labor
Status:Open
Qty:0.25
⏸️
Status: On Hold by Tonya Santiago
From:Assigned
To:On Hold
Duration in Previous:3m
✔️
Status: Completed by Derek ReynoldsJan 27, 11:44 AM
From:On Hold, Completed
To:Completed, Closed
Duration in Previous:49m, 0m
📄
Status: Ready to Bill by Diane PattonJan 27, 2:27 PM
From:Closed
To:Ready to Bill
Duration in Previous:2h 42m
⚠️5.0 business days
📨
Status: Invoice Pending by Diane PattonFeb 2, 4:51 PM
From:Ready to Bill
To:Invoice Pending
Duration in Previous:6d 2h
💰
Status: Invoiced by Diane PattonFeb 3, 2:24 PM
From:Invoice Pending
To:Invoiced
Duration in Previous:21h 32m
🚨10.0 business days
🧾
Invoice Created Feb 17, 10:03 AM
Invoice Number:SM-252835
Bottlenecks
Ready to Bill
Duration: 4.6 business days (threshold: 1.0 business days)