Oak Street Health - 48 Hour - 139938: New Work Order Assigned
Closed
Oak Street Work Order #139938
Work Order Description:
It appears to be faulty/broken. Is not allowing adjustment
1/27/26 TSantiago Exam bed room 3 Amanda Hyde 856-304-8618
Midmark 224-002 Exam Table 6039615 V2270538
4/14 MOwens Replied back to Florene's email to schedule the return visit for 4/20 from 2-5pm.
4/7 MOwens Sent a follow up email to Florence asking if the location has opened back up again.
3/13 MOwens Tried to call Florence but the line rang busy.
3/6 MOwens Sent email to Florence to get an update if this location is open again.
2/13 SRogers: Updating to reschedule - FSE arrived on site on found a sign on the door saying "Our office will be closed until further notice due to having no heat" Business hours to resume are unknown at this time". Please reschedule once confirmed to be re-opened and reconfirm the appt the day before the new scheduled date to ensure there is not a 3rd wasted trip to this facility.
2/6 MOwens Sent reply back to Florence that Based on the schedule for this tech, I can schedule the visit for next available opening on 2/13 with arrival between 9-10am.
2.4.26 CAG Incorrect service address. 37 s 40th st correct location; arrive at 11am; told room 3 may not come available until 12p
2/4 MOwens Sent follow up email to Florence asking to reschedule the visit for another day.
1/28 MOwens Florence/ Amanda replied back that 2/4 in the morning works to schedule the repair visit.
1/28 MOwens sent email to Amanda about scheduling visit for first available on 2/4 in the morning.
1/27 MOwens Called to speak to Amanda Hyde. Left a vm for her to call back to schedule the repair visit.
🔧Work Performed
SPOKE TO FLORENCE AT UNIVERSITY, CHECKED ALL CHAIRS FOR BASIC FUNCTIONS WITH NO ISSUE FOUND, AMANDA AT SOUTH PHILLY NO RESPONSE TO MINE OR FLORENCE'S PHONE CALLS, WENT TO SOUTH PHILLY SITE AND GOT CONFIRMATION THERE WERE NO ISSUES AT THAT LOCATION; CLOSING AS NO ISSUE FOUND
🔍Technician Findings
INCORRECT SERVICE ADDRESS; WENT TO CORRECTED ADDRESS 37 S 40TH ST, PHILA, PA, FOUND ROOM 3 UNAVAILABLE
2.113.26 site closed due to no heat at site
4.20.26 LISTED UNIT NEEDING EVAL IS NOT AT UNIVERSITY LOCATION; 30 MINUTE WAIT BEFORE I WAS EVEN ACKNOWLEDGED AT UNIVERSITY
⚠️Problem Description
Troubleshoot Exam Table
Oak Street Work Order #139938
Work Order Description:
It appears to be faulty/broken. Is not allowing adjustment
1/27/26 TSantiago Exam bed room 3 Amanda Hyde 856-304-8618
Midmark 224-002 Exam Table 6039615 V2270538 https://www.ebiotrack.com/workorder.php?wo=71173
📧
Email:Re: [EXTERNAL] Oak Street Health - South Philly, PA
Completed Apr 14, 2026
From: mowens@emsar.com
To: florence.onyekere@oakstreethealth.com
Florence
I will Chris back next Monday 4/20 between 2-3pm for the repair visit for Exam Rm 3 bed
ThanksMelissa OwensAccount Service CoordinatorEast Districtmowens@emsar.comwww.emsar.com803-791-1259
From: Florence Onyekere <florence.onyekere@oakstreethealth.com>Sent: Friday, April 10, 2026 10:59 AMTo: Melissa Ow
📧
Email:Re: [EXTERNAL] Oak Street Health - South Philly, PA
Completed Apr 7, 2026
From: mowens@emsar.com
To: florence.onyekere@oakstreethealth.com
Florence
Has this location opened back up again? Please advise.
ThanksMelissa OwensAccount Service CoordinatorEast Districtmowens@emsar.comwww.emsar.com803-791-1259
From: Melissa Owens <mowens@emsar.com>Sent: Friday, March 6, 2026 11:04 AMTo: Florence Onyekere <florence.onyekere@oakstreethealth.com>Subject:
📋
Outbound to +16273420575
Completed Mar 13, 2026
Tried to call Florence but the line rang busy.
📧
Email:Re: [EXTERNAL] Oak Street Health - South Philly, PA
Completed Mar 6, 2026
From: mowens@emsar.com
To: florence.onyekere@oakstreethealth.com
Florence
When Chris went onsite on 2/13, the sign on the door said the location was closed because of no heat. Has his location re-opened yet?
ThanksMelissa OwensAccount Service CoordinatorEast Districtmowens@emsar.comwww.emsar.com803-791-1259
From: Florence Onyekere <florence.onyekere@oakstreethealth.com>Sen
📧
Email:Re: [EXTERNAL] Oak Street Health - South Philly, PA
Completed Feb 6, 2026
From: mowens@emsar.com
To: florence.onyekere@oakstreethealth.com
Florence
I have figured out the schedule and I will get Chris back to your location next Friday 2/13 with arrival between 9-10am.
ThanksMelissa OwensAccount Service CoordinatorEast Districtmowens@emsar.comwww.emsar.com803-791-1259
From: Florence Onyekere <florence.onyekere@oakstreethealth.com>Sent: Friday, Februa
📧
Email:Re: [EXTERNAL] Oak Street Health - South Philly, PA
Completed Feb 4, 2026
📧
Email:Re: [EXTERNAL] Oak Street Health - South Philly, PA
Completed Jan 28, 2026
From: mowens@emsar.com
To: florence.onyekere@oakstreethealth.com
Ok. I will schedule Chris Galasso to go there on 2/4.
Thanks
MelissaFrom: Florence Onyekere <florence.onyekere@oakstreethealth.com>Sent: Wednesday, January 28, 2026 2:57 PMTo: Amanda Hyde <amanda.hyde@oakstreethealth.com>Cc: Melissa Owens <mowens@emsar.com>Subject: Re: [EXTERNAL] Oak Street Health - South Philly, PA Hi Melisa, I am back from my vacation, and Amanda was covering for me while I was away..Please direct any fu
📧
Email:Oak Street Health - South Philly, PA
Completed Jan 28, 2026
From: mowens@emsar.com
To: amanda.hyde@oakstreethealth.com
Amanda
I called yesterday afternoon and left a vm for you about scheduling the visit for the Midmark exam table in Rm 3. The first open day for my tech Chris Galasso to go onsite is next Wed. 2/4 in the morning. Will this work for you?
ThanksMelissa OwensAccount Service CoordinatorEast Districtmowens@emsar.comwww.emsar.com803-791-1259
📋
Outbound to +18563048618
Completed Jan 27, 2026
Called to speak to Amanda Hyde. Left a vm for her to call back to schedule the repair visit.
Feb 4, 2026 11:39am
@Scott Berry@Matthew Bateman @Chris Galasso Scott see the internal note from Chris about the incorrect address for this WO.
📅
WO-01340087 - Virtual Tech - Field Repair - DD: 1/30/2026 - - Philadelphia - Oak Street Health - University City PA
Apr 20, 2026 12:00pm – 1:30pm
Work Order: WO-01340087
Account: Oak Street Health
Customer Case Number:
Location: Oak Street Health - University City PA
Address: 37 S 40th St, Philadelphia, PA 19104
Manufacturer:
Model #:
Serial #:
Contact Name: Florence Onyekere
Contact Phone: 6273420575
Contact Email: florence.ony
Timeline
📞
Case Linked Jan 26, 10:29 AM
Case Number:00562078
Subject:Oak Street Health - 48 Hour - 139938: New Work Order Assigned
Status:Closed
⏳2.0 business days
📋
▶
2
Work Order Created Jan 27, 11:46 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Derek Reynolds
From:Entered
To:Ready for Scheduling
Duration in Previous:1m
👷
▶
2
Technician Assigned Jan 27, 12:06 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From:Ready for Scheduling
To:Assigned
Duration in Previous:18m
⏳2.0 business days
🗓️
▶
2
Status: Scheduled Jan 28, 3:17 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For:2026-02-04T14:00:00.000+0000
⚠️6.0 business days
🔧
Status: Tech On Site by Chris GalassoFeb 4, 10:02 AM
From:Scheduled
To:Tech On Site
Duration in Previous:6d 18h
🔄
Status: Reschedule by Melissa OwensFeb 4, 11:37 AM
From:Tech On Site
To:Reschedule
Duration in Previous:1h 35m
⏱️
7x Labor Added Feb 4, 11:45 PM
Type:Labor, Travel, Expenses
Status:Open
Qty:0.5, 1, 9
⏳2.0 business days
🗓️
▶
2
Status: Scheduled Feb 6, 2:32 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For:2026-02-13T14:45:00.000+0000
⚠️6.0 business days
🔧
Status: Tech On Site by Chris GalassoFeb 13, 10:35 AM
From:Scheduled
To:Tech On Site
Duration in Previous:6d 20h
🔄
Status: Reschedule by Chris GalassoFeb 13, 10:49 AM
From:Tech On Site
To:Reschedule
Duration in Previous:14m
⏱️
5x Labor Added Feb 13, 12:23 PM
Type:Labor, Travel, Expenses
Status:Open
Qty:0.75, 0.5, 9, 1
🚨42.0 business days
🗓️
▶
2
Status: Scheduled Apr 14, 3:41 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For:2026-04-20T18:00:00.000+0000
⏳3.0 business days
📅
▶
2
Dispatch Scheduled Apr 16, 3:09 PM
Dispatch Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For:2026-04-20T16:00:00.000+0000
⏳3.0 business days
🔧
Status: Tech On Site by Chris GalassoApr 20, 2:13 PM
From:Scheduled
To:Tech On Site
Duration in Previous:5d 22h
⏱️
▶
2
6x Labor Added Apr 20, 11:00 PM
6x Labor Added → Status: Completed
✔️
Status: Completed by Chris Galasso
From:Tech On Site, Completed
To:Completed, Closed
Duration in Previous:8h 47m, 0m
📄
Status: Ready to Bill by Diane PattonApr 21, 5:04 PM
From:Closed
To:Ready to Bill
Duration in Previous:18h 3m
⚠️8.9 business days
📨
Status: Invoice Pending by Diane PattonMay 1, 5:10 PM
From:Ready to Bill
To:Invoice Pending
Duration in Previous:10d 0h
🧾
▶
2
Invoice Created May 1, 5:33 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:23m
Bottlenecks
Assigned
Duration: 1.9 business days (threshold: 4.0 business hours)
Exceeded by 1.4 business days
Scheduled
Duration: 5.5 business days (threshold: 2.0 business days)
Exceeded by 3.5 business days
Reschedule
Duration: 2.9 business days (threshold: 2.0 business days)
Exceeded by 7.4 business hours
Scheduled
Duration: 5.6 business days (threshold: 2.0 business days)
Exceeded by 3.6 business days
Reschedule
Duration: 42.0 business days (threshold: 2.0 business days)
Exceeded by 40.0 business days
Scheduled
Duration: 4.5 business days (threshold: 2.0 business days)
Exceeded by 2.5 business days
Tech On Site
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 0.8 business hours
Ready to Bill
Duration: 8.4 business days (threshold: 1.0 business days)