Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01340058 ↗ ServiceMax

Cornell Scott - Hill Health Center Conneticut • Virtual Tech • PC

📍 Cornell Scott - Q House — 197 Dixwell Ave, New Haven CT, 06511

Jan 27, 2026 → Mar 10, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Mar 13, 2026
✓ SLA Met (3 biz days early)
Active: 29 biz days
🕐 Clock stopped: Completed (Mar 10, 2026)
▶ Clock Running
Status: Created
Jan 27 → Jan 27, 2026
0 business days (counted)
Running total: 0 of ? biz days used
29d
▶ Clock Running
Status: On Hold
Jan 27 → Mar 10, 2026
29 business days (counted)
Running total: 29 of ? biz days used
▶ Clock Running
Status: Assigned
Mar 10 → Mar 10, 2026
0 business days (counted)
Running total: 29 of ? biz days used
Created: Jan 27, 2026 Completed: Mar 10, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Jan 27 → Jan 27 Created ▶ Running 0 0
Jan 27 → Mar 10 On Hold ▶ Running 29 29
Mar 10 → Mar 10 Assigned ▶ Running 0 29
Dispatch 0.0d
Holding 30.0d (excluded)
Coordinators 0.0d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
30.0 days
Coordinators
0.0 days
Created: Jan 27, 2026 Due: Mar 13, 2026 Completed: Mar 10, 2026 (3 days early)
📅
30.0 days Total Age
⏱️
30.0d in On Hold Longest Stage
🔄
4 transitions Status Changes
⚠️
3.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00562397
<no subject>
Closed
Hello there -our vitals cart 02 is not reading Model: Welch Allyn - Spot Vital Signs - 4400 Model Type: Vital Signs Monitor Asset ID: 13262869
Priority
Standard
Origin
Email
Reason
New Case
Contact
Sophia Chavez
Owner
Virtual Tech
Created
Jan 27, 2026
Work Orders from this Case (2)
WO-01340058 (current) Invoiced
Virtual Tech • Virtual Tech
Created: Jan 27, 2026 • Closed: Mar 10, 2026
WO-01349519 Invoiced
Virtual Tech - Field Repair • Mohamed Shareed
Created: Feb 4, 2026 • Closed: Feb 9, 2026
Completed with minor delays
Invoiced • 201 days old
🚨
Primary Delay 30.0 days stuck in "On Hold"
⏱️
Total Delay 3.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
On Hold
30.0d
Assigned
0.0d / 0.5d SLA
Closed
4.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
1/27 - Called site was unable to connect - sent email 1/28 sent follow up email 2/4 sent follow up email
🔍 Technician Findings
no response - closing WO
⚠️ Problem Description
Hello there -our vitals cart 02 is not reading Model: Welch Allyn - Spot Vital Signs - 4400 Model Type: Vital Signs Monitor Asset ID: 13262869 https://www.ebiotrack.com/workorder.php?wo=71170

Timeline

📞
Case Linked Jan 27, 10:57 AM
Case Number: 00562397
Subject: <no subject>
Status: Closed
📋
▶
2 Work Order Created Jan 27, 11:05 AM
Work Order Created → Status: On Hold
⏸️
Status: On Hold by Wendy Argueta
From: Entered
To: On Hold
Duration in Previous: 0m
🚨 30.0 business days
⏱️
▶
4 Labor Added Mar 10, 9:34 AM
Labor Added → Technician Assigned → Status: Assigned → Status: Completed
👷
Technician Assigned by Wendy Argueta
Technician: Virtual Tech
👷
Status: Assigned by Wendy Argueta
From: On Hold
To: Assigned
Duration in Previous: 41d 21h
✔️
Status: Completed by Wendy Argueta
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 1m, 0m
⏳ 4.0 business days
📄
▶
2 Status: Ready to Bill Mar 13, 1:26 PM
Status: Ready to Bill → Invoice Created
🧾
Invoice Created
Invoice Number: SM-256494

Bottlenecks

Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days

🔗 Related Artifacts

📞
Case 00562397
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Virtual Tech
Branch
N/A
Technician
Virtual Tech
Scheduled
N/A
Created
Jan 27, 11:05 AM
Invoice #
SM-256494

Work Details (1)

Name Type Status Qty Amount Date
WL-03136983 Labor Open 0.016666666666667 $29.75 Mar 10, 9:34 AM

Details