2/4 KSmith -- Scheduled for 2/9 with Sophia. 12-2pm
2/4 KSmith -- Responded to Sophia's email to schedule and provided 2/9 as a scheduled date.
🔧Work Performed
Found SPO sensor disconnected behind BP monitor. Reconnected SPO sensor and tested with no faults.
🔍Technician Findings
BP monitor has SPO sensor error.
⚠️Problem Description
Hello there -our vitals cart 02 is not reading
Model: Welch Allyn - Spot Vital Signs - 4400
Model Type: Vital Signs Monitor
Asset ID: 13262869 https://www.ebiotrack.com/workorder.php?wo=71363
📧
Email:Re: Cornell Scott - Q House -- EMSAR Repair -- WO-01340188
Completed Feb 4, 2026
From: schavez@cornellscott.org
To: ksmith@emsar.com
Hi yes that works perfectly thank you so much Kourtney for your help.
<https://protect.checkpoint.com/v2/r01/___https://www.facebook.com/CSHHC___.YzJ1OmVtc2FyMTpjOm86NzA0MjA2YTE5ZWRkMmI5NmZkM2E4NTk5M2NmY2RmNWY6NzpkNTYzOmQ2MzBhNGFhYzQ0ZDhmY2MzOTNkYTlhMjI3MGE0NzYyZmY4MmE4YWEyNjA3NGUyOGZiNzYxNWI0ZjBhZWY5YmM6aDpUOkY> <https://protect.checkpoint.com/v2/r01/___https://www.linkedin.com/company/cornell-scott---hill-health-corporation___.YzJ
📧
Email:Re: Cornell Scott - Q House -- EMSAR Repair -- WO-01340188
Completed Feb 4, 2026
From: schavez@cornellscott.org
To: ksmith@emsar.com
Hi Kourtney
Esmar tech came today unfortunately . I was in a nursing visit when he did so I didn't get a chance to direct him,and he only addressed the exam room table but not the vitals cart, can we please set up another day for your tech to return to address the vitals cart as well? Thank you.
<https://protect.checkpoint.com/v2/r01/___https://www.facebook.com/CSHHC___.YzJ1OmVtc2FyMTpjOm86YjJjYjU1YTE4OWEyZDcyMGI3ZWNhNThmMzczZmM0Y2
📅
WO-01349519 - Virtual Tech - Field Repair - New Haven - Cornell Scott - Q House
Feb 9, 2026 1:30pm – 2:30pm
Work Order: WO-01349519
Account: Cornell Scott - Hill Health Center Conneticut
Customer Case Number:
Location: Cornell Scott - Q House
Address: 197 Dixwell Ave, New Haven, CT 06511
Manufacturer:
Model #:
Serial #:
Contact Name: Sophia Chavez
Contact Phone:
Contact Email: schavez@cornellscott.or
Timeline
📞
Case Linked Jan 27, 10:57 AM
Case Number:00562397
Subject:<no subject>
Status:Closed
⚠️7.0 business days
📋
▶
2
Work Order Created Feb 4, 8:23 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Wendy Argueta
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
👷
▶
2
Technician Assigned Feb 4, 8:29 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From:Ready for Scheduling
To:Assigned
Duration in Previous:6m
🗓️
▶
2
Status: Scheduled Feb 4, 10:02 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For:2026-02-09T18:30:00.000+0000
⏳4.0 business days
🔧
Status: Tech On Site by Mohamed ShareedFeb 9, 1:27 PM
From:Scheduled
To:Tech On Site
Duration in Previous:5d 3h
🚗
Travel Added Feb 9, 7:32 PM
Type:Travel
Status:Open
Qty:2
⏱️
▶
2
2x Labor Added Feb 9, 8:15 PM
2x Labor Added → Status: Completed
✔️
Status: Completed by Mohamed Shareed
From:Tech On Site
To:Completed
Duration in Previous:6h 49m
🏁
Status: Closed by Mohamed ShareedFeb 9, 8:20 PM
From:Completed
To:Closed
Duration in Previous:4m
⏳3.5 business days
📄
▶
2
Status: Ready to Bill Feb 12, 1:02 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:0m
⏳2.0 business days
🧾
Invoice Created Feb 16, 8:17 AM
Invoice Number:SM-253700
Bottlenecks
Scheduled
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)