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WO-01340077 ↗ ServiceMax

VILLASPRING • Preventive Maintenance • PSM

📍 Villaspring — 4220 Houston rd., Erlanger KY, 41018

Jan 27, 2026 → Feb 4, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (6 biz days late)
Active: 10 biz days
🕐 Clock stopped: Completed (Feb 10, 2026)
▶ Clock Running
Status: Created
Jan 27 → Jan 27, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 27 → Jan 27, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Entered
Jan 27 → Jan 28, 2026
1 business day (counted)
Running total: 1 of ? biz days used
2d
▶ Clock Running
Status: Ready for Scheduling
Jan 28 → Jan 30, 2026
2 business days (counted)
Running total: 3 of ? biz days used
1d
▶ Clock Running
Status: Assigned
Jan 30 → Feb 2, 2026
1 business day (counted)
Running total: 4 of ? biz days used
6d
▶ Clock Running
Status: Scheduled
Feb 2 → Feb 10, 2026
6 business days (counted)
Running total: 10 of ? biz days used
Created: Jan 27, 2026 Completed: Feb 10, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Jan 27 → Jan 27 Created ▶ Running 0 0
Jan 27 → Jan 27 Ready for Scheduling ▶ Running 0 0
Jan 27 → Jan 28 Entered ▶ Running 1 1
Jan 28 → Jan 30 Ready for Scheduling ▶ Running 2 3
Jan 30 → Feb 2 Assigned ▶ Running 1 4
Feb 2 → Feb 10 Scheduled ▶ Running 6 10
Dispatch 1.9d
Coordinators 9.9d
Field Work 0.0d
Billing 21.2d
✗ SLA Missed
Dispatch
1.9 days
Over SLA
Coordinators
9.9 days
Over SLA
Field Work
0.0 days
Billing
21.2 days
Over SLA
Created: Jan 27, 2026 Due: Feb 27, 2026 Completed: Feb 5, 2026 (22 days early)
📅
7.1 days Total Age
⏱️
12.1d in Closed Longest Stage
🔄
19 transitions Status Changes
⚠️
31.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

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🎫
Case #00555885
location not in EBT 1/27 L2 review
Closed
Q-00031846 Manufacturer & Model: Joerns – Hoyer-Ascend Serial: 0707L0488 1311L0038 0702L0874 Issue: We want all three accessed for safety.
Priority
Standard
Origin
Web
Reason
New Case
Contact
Ryan Bingamon
Owner
Erin Martin
Created
Jan 5, 2026
Work Orders from this Case (3)
WO-01340077 (current) Invoiced
Preventive Maintenance • Scott R Roberts
Created: Jan 27, 2026 • Closed: Feb 4, 2026
WO-01350503 Canceled
Preventive Maintenance
Created: Feb 9, 2026
WO-01350504 Canceled
Preventive Maintenance
Created: Feb 9, 2026
Completed with significant delays
Invoiced • 198 days old
🚨
Primary Delay 12.1 days stuck in "Closed"
⏱️
Total Delay 31.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.9d / 0.5d SLA
Ready for Scheduling
2.8d / 1.0d SLA
Assigned
1.6d / 0.5d SLA
Scheduled
5.4d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
15.3d / 1.0d SLA
Billing Review
5.3d / 2.0d SLA
Ready to Bill
6.7d / 1.0d SLA
Invoice Pending
3.2d / 2.0d SLA
WO Correction Needed
6.0d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

3/30/26 DPatton - emailed invoice through Outlook (fixed mileage manually on PDF)

3/3/26 DPatton - Request to delete SM-255397 due to incorrect billing. Invoice has not been sent to customer.

2/9/2026 SR -- This is the comment from Rhonnie Yes,

Your labor lines will just be PM units = 3 and billing review will adjust the total


Rhonnie Reeves

Operations Manager

2/2/2026 CRamen spoke with Mike and scheduled for Thursday 2/5/2026 with tech arrival between 8-10am. 


1/30/2026 CRamen left a vm for a returned call to schedule for Wednesday 2/4/2025 with tech arrival between 1-3pm.

🔧 Work Performed
TBD - on Serial #: 0707L0488 - Asset ID: 13335717 TBD - on Serial #: 0702L0874 - Asset ID: 13335718 Hoyer - Ascend Serial #: 1311L0038 - Asset ID: 13335719
🔍 Technician Findings
pm
⚠️ Problem Description
1 of 3 Q-00031846 Inspection: PM https://www.ebiotrack.com/inspection.php?iid=32702 Manufacturer & Model: Joerns – Hoyer-Ascend Serial: 0707L0488 1311L0038 0702L0874 Issue: We want all three accessed for safety.

Timeline

📞
Case Linked Jan 5, 9:07 AM
Case Number: 00555885
Subject: location not in EBT 1/27 L2 review
Status: Closed
🚨 16.0 business days
📋
▶
2 Work Order Created Jan 27, 11:33 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
🆕
Status: Entered by Jessica Sells Jan 27, 11:41 AM
From: Ready for Scheduling
To: Entered
Duration in Previous: 7m
⏳ 2.0 business days
📅
Status: Ready for Scheduling by Jessica Sells Jan 28, 12:37 PM
From: Entered
To: Ready for Scheduling
Duration in Previous: 1d 0h
⏳ 3.0 business days
👷
▶
2 Technician Assigned Jan 30, 1:53 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 2d 1h
⏳ 2.0 business days
🗓️
▶
2 Status: Scheduled Feb 2, 4:34 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2026-02-05T13:00:00.000+0000
⚠️ 5.9 business days
✔️
▶
2 Status: Completed Feb 9, 7:58 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Scott Roberts
From: Completed
To: Closed
Duration in Previous: 2m
⏳ 3.5 business days
💵
Status: Billing Review by Diane Patton Feb 12, 4:58 PM
From: Closed
To: Billing Review
Duration in Previous: 2d 20h
⚠️ 5.9 business days
📄
Status: Ready to Bill by Diane Patton Feb 20, 1:32 PM
From: Billing Review
To: Ready to Bill
Duration in Previous: 7d 20h
⚠️ 7.0 business days
📨
Status: Invoice Pending by Diane Patton Mar 2, 5:30 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 10d 3h
⏳ 3.8 business days
📄
Status: Ready to Bill by Yecenia Campos Mar 5, 5:39 PM
From: Invoice Pending
To: Ready to Bill
Duration in Previous: 3d 0h
💵
Status: Billing Review by Diane Patton Mar 5, 6:00 PM
From: Ready to Bill, Billing Review
To: Billing Review, Closed
Duration in Previous: 20m
🚨 12.7 business days
💵
▶
2 Status: Billing Review Mar 23, 9:32 AM
Status: Billing Review → Status: WO Correction Needed
✏️
Status: WO Correction Needed by Diane Patton
From: Billing Review
To: WO Correction Needed
Duration in Previous: 4m
⚠️ 6.0 business days
⏱️
▶
2 5x Labor Added Mar 30, 1:36 PM
5x Labor Added → Status: Closed
🏁
Status: Closed by Ben Saur
From: WO Correction Needed
To: Closed
Duration in Previous: 7d 4h
📄
▶
3 Status: Ready to Bill Mar 30, 3:22 PM
Status: Ready to Bill → Status: Billing Review → Status: Invoice Pending
💵
Status: Billing Review by Diane Patton
From: Invoice Pending
To: Billing Review
Duration in Previous: 2m
📨
Status: Invoice Pending by Diane Patton
From: Billing Review
To: Invoice Pending
Duration in Previous: 2m
💰
Status: Invoiced by Diane Patton Mar 30, 3:34 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 7m
🚨 89.0 business days
🧾
Invoice Created Aug 4, 12:33 PM
Invoice Number: SM-257824

Bottlenecks

Entered
Duration: 1.9 business days (threshold: 4.0 business hours)
Exceeded by 1.4 business days
Ready for Scheduling
Duration: 2.8 business days (threshold: 1.0 business days)
Exceeded by 1.8 business days
Assigned
Duration: 1.6 business days (threshold: 4.0 business hours)
Exceeded by 1.1 business days
Scheduled
Duration: 5.4 business days (threshold: 2.0 business days)
Exceeded by 3.4 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Billing Review
Duration: 5.3 business days (threshold: 2.0 business days)
Exceeded by 3.3 business days
Ready to Bill
Duration: 6.7 business days (threshold: 1.0 business days)
Exceeded by 5.7 business days
Invoice Pending
Duration: 3.2 business days (threshold: 2.0 business days)
Exceeded by 1.2 business days
Closed
Duration: 12.1 business days (threshold: 1.0 business days)
Exceeded by 11.1 business days

🔗 Related Artifacts

📞
Case 00555885
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Scott R Roberts
Scheduled
Feb 5, 8:00 AM
Created
Jan 27, 11:33 AM
Invoice #
SM-257824

Work Details (5)

Name Type Status Qty Amount Date
WL-03165297 Labor Open 0.75 $97.50 Mar 30, 1:36 PM
WL-03165298 Travel Open 22 $16.06 Mar 30, 1:36 PM
WL-03165299 Labor Open 1 $149.00 Mar 30, 1:36 PM
WL-03165300 Labor Open 0.5 $149.00 Mar 30, 1:36 PM
WL-03165301 Labor Open 1 $149.00 Mar 30, 1:36 PM

Details