Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01350504 ↗ ServiceMax

VILLASPRING • Preventive Maintenance • PSM

📍 Villaspring — 4220 Houston rd., Erlanger KY, 41018

Feb 9, 2026 → Feb 12, 2026

✅ Completed
PSM
SLA Clock
Last business day of February 2026 · Target: Feb 27, 2026
✓ SLA Met (10 biz days early)
Active: 3 biz days
🕐 Clock stopped: Canceled (Feb 12, 2026)
▶ Clock Running
Status: Created
Feb 9 → Feb 9, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 9 → Feb 9, 2026
0 business days (counted)
Running total: 0 of ? biz days used
2d
▶ Clock Running
Status: Ready for Scheduling
Feb 9 → Feb 11, 2026
2 business days (counted)
Running total: 2 of ? biz days used
1d
▶ Clock Running
Status: Entered
Feb 11 → Feb 12, 2026
1 business day (counted)
Running total: 3 of ? biz days used
Created: Feb 9, 2026 Canceled: Feb 12, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Feb 9 → Feb 9 Created ▶ Running 0 0
Feb 9 → Feb 9 Scheduled ▶ Running 0 0
Feb 9 → Feb 11 Ready for Scheduling ▶ Running 2 2
Feb 11 → Feb 12 Entered ▶ Running 1 3
Dispatch 1.3d
Coordinators 3.0d
✓ SLA Met
Dispatch
1.3 days
Over SLA
Coordinators
3.0 days
Over SLA
Created: Feb 9, 2026 Due: Feb 27, 2026 Completed: Feb 12, 2026 (15 days early)
📅
4.0 days Total Age
⏱️
3.0d in Ready for Scheduling Longest Stage
🔄
3 transitions Status Changes
⚠️
2.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00555885
location not in EBT 1/27 L2 review
Closed
Q-00031846 Manufacturer & Model: Joerns – Hoyer-Ascend Serial: 0707L0488 1311L0038 0702L0874 Issue: We want all three accessed for safety.
Priority
Standard
Origin
Web
Reason
New Case
Contact
Ryan Bingamon
Owner
Erin Martin
Created
Jan 5, 2026
Work Orders from this Case (3)
WO-01340077 Invoiced
Preventive Maintenance • Scott R Roberts
Created: Jan 27, 2026 • Closed: Feb 4, 2026
WO-01350503 Canceled
Preventive Maintenance
Created: Feb 9, 2026
WO-01350504 (current) Canceled
Preventive Maintenance
Created: Feb 9, 2026
On Track
Canceled • 185 days old
🚨
Primary Delay 3.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay 2.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.3d / 0.5d SLA
Ready for Scheduling
3.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/11/26 RBerry- Per SBerry this WO can be canceled and is not needed. Technician completed work on WO-01340077. Returned to dispatch for cancellation.


2/2/2026 CRamen spoke with Mike and scheduled for Thursday 2/5/2026 with tech arrival between 8-10am. 


1/30/2026 CRamen left a vm for a returned call to schedule for Wednesday 2/4/2025 with tech arrival between 1-3pm.

⚠️ Problem Description
3 of 3 Q-00031846 Inspection: PM https://www.ebiotrack.com/inspection.php?iid=32702 Manufacturer & Model: Joerns – Hoyer-Ascend Serial: 0707L0488 1311L0038 0702L0874 Issue: We want all three accessed for safety.

Timeline

📞
Case Linked Jan 5, 9:07 AM
Case Number: 00555885
Subject: location not in EBT 1/27 L2 review
Status: Closed
🚨 25.0 business days
📋
▶
2 Work Order Created Feb 9, 10:04 AM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Scott Berry
From: Entered, Scheduled
To: Scheduled, Ready for Scheduling
Duration in Previous: 0m
⏳ 3.0 business days
🆕
Status: Entered by Rhea Berry Feb 11, 4:12 PM
From: Ready for Scheduling
To: Entered
Duration in Previous: 2d 6h
🚫
Status: Canceled by Jessica Sells Feb 12, 9:38 AM
From: Entered
To: Canceled
Duration in Previous: 17h 26m

Bottlenecks

Ready for Scheduling
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Entered
Duration: 1.3 business days (threshold: 4.0 business hours)
Exceeded by 6.8 business hours

🔗 Related Artifacts

📞
Case 00555885
Closed

ℹ️ Work Order Details

Status
Canceled
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Unassigned
Scheduled
N/A
Created
Feb 9, 10:04 AM
Invoice #
N/A

Details