Work Order 360 View
Detailed work order timeline, KPIs, and analysis
PC
SLA Clock
Per client agreement · Target: Mar 27, 2026
✓ SLA Met (42 biz days early)
🕐 Clock stopped: Completed (Jan 27, 2026)
▶ Clock Running
Status: Created
Jan 27 → Jan 27, 2026
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: On Hold
Jan 27 → Jan 27, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Jan 27 → Jan 27, 2026
0 business days (counted)
Running total: 0 of ? biz days used
Created: Jan 27, 2026
Completed: Jan 27, 2026
Show SLA Clock Detail (3 periods)
Period
Status
Clock
Biz Days
Running Total
Jan 27 → Jan 27
Created
▶ Running
0
0
Jan 27 → Jan 27
On Hold
▶ Running
0
0
Jan 27 → Jan 27
Assigned
▶ Running
0
0
Holding (excluded from total)
Billing Over SLA
Created: Jan 27, 2026
Due: Mar 27, 2026
Completed: Jan 27, 2026 (59 days early)
⏱️
4.0d in Ready to Bill
Longest Stage
🔄
5 transitions
Status Changes
📦
0 orders, 0 quotes
Parts & Quotes
AI Analysis
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🎫
Case #00562488
Oak Street Health - 48 Hour - 142027: New Work Order Assigned
Closed
Oak Street Work Order #142027
edical Equipment Purchase Request
Priority:
48 Hour
Work Order Description:
Repair for EKG Machine, not working or printing readings well.
🚨
Primary Delay
4.0 days stuck in "Ready to Bill"
⏱️
Total Delay
3.4 business days over SLA thresholds
SLA vs Actual Time by Status
Ready to Bill
4.0d
/ 1.0d SLA
Invoice Pending
1.3d
/ 2.0d SLA
💬 Activities, Notes & Communications
📝 WO Notes (3)
🔧
Work Performed
1-27 Sent EKG troubleshooting procedure.
🔍
Technician Findings
Customer confirmed ekg is working, would like Tech to check out artifacts.
⚠️
Problem Description
Oak Street Work Order #142027
edical Equipment Purchase Request
Priority:
48 Hour
Work Order Description:
Repair for EKG Machine, not working or printing readings well. https://www.ebiotrack.com/workorder.php?wo=71178
Timeline
📞
Case Number:
00562488
Subject:
Oak Street Health - 48 Hour - 142027: New Work Order Assigned
Status:
Closed
📋
⏸️
From:
Entered
To:
On Hold
Duration in Previous:
0m
⏱️
👷
From:
On Hold, Assigned, Completed
To:
Assigned, Completed, Closed
Duration in Previous:
2h 30m
📄
From:
Closed
To:
Ready to Bill
Duration in Previous:
17h 56m
📨
From:
Ready to Bill
To:
Invoice Pending
Duration in Previous:
5d 7h
💰
From:
Invoice Pending
To:
Invoiced
Duration in Previous:
21h 32m
🧾
Invoice Number:
SM-252835
Bottlenecks
Closed
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.3 business hours
Ready to Bill
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Work Details (1)
Name
Type
Status
Qty
Amount
Date
WL-03080247
Labor
Open
0.4
$61.29
Jan 27, 3:39 PM