Oak Street Health - 48 Hour - 142027: New Work Order Assigned
Closed
Oak Street Work Order #142027
edical Equipment Purchase Request
Priority:
48 Hour
Work Order Description:
Repair for EKG Machine, not working or printing readings well.
2/12 MOwens Abigail replied back that 2/13 between 3-5pm works for the repair visit.
2/11 MOwens Sent email to Abigail asking if the repair visit can be scheduled between 3-5pm on 2/13 since the parts should deliver by EOD on 2/12
SCHEDULED DELIVERY DATE
Thursday
2/12/26 by end of day
Estimated between
11:15 AM - 3:15 PM
2/2 MOwens Sent FU email to Abigail to reschedule the visit for Wed. 2/4 in the afternoon because of the winter snowstorm.
1/28 MOwens Abigail replied back that Mon. 2/2 from 4-5pm works for the visit.
1/27 MOwens Sent email to Abigail Flores asking to schedule the repair visit for the first opening next Monday 2/2 from 4-5pm.
🔧Work Performed
2/13/26- EColon- Arrived onsite, checked in with front desk and received part. Replaced part and completed functional check. Checked for artifacts and reported findings to customer and how they can troubleshoot if artifacts occur in future. Unit fully functional
2/4/2026- Arrived onsite, checked in with front desk. Users complaining about artifacts. Nurse was able to pull up several recordings to show artifacts. Placed unit on patient simulator and found some artifacts on leads when bending some of the leads. Will place parts order for leads.
🔍Technician Findings
Artifacts on waveform
⚠️Problem Description
Oak Street Work Order #142027
Perform full functional testing on EKG. Customer reporting Artifacts. check connections https://www.ebiotrack.com/workorder.php?wo=71185
📧
Email:Re: [EXTERNAL] Oak Street Health Rock Hill EKG Repair
Completed Feb 12, 2026
From: abigail.flores@oakstreethealth.com
To: mowens@emsar.com
Hi Melissa,Yes Friday 3-5pm works for the repair.Kind Regards, Abigail Flores | 803-659-3444 | Practice Manager | Rock HillOak Street Health | oakstreethealth.comOn Wed, Feb 11, 2026 at 11:59 AM Melissa Owens <mowens@emsar.com> wrote:**** External Email - Use Caution ****AbigailIt shows that the repair parts for the EKG should arrive the by the EOD on 2/12. Can I send Eric there this Friday afternoon 2/13 between 3-5pm to comp
📧
Email:Oak Street Health Rock Hill EKG Repair
Completed Feb 11, 2026
From: mowens@emsar.com
To: abigail.flores@oakstreethealth.com
Abigail
It shows that the repair parts for the EKG should arrive the by the EOD on 2/12. Can I send Eric there this Friday afternoon 2/13 between 3-5pm to complete the repair?
ThanksMelissa OwensAccount Service CoordinatorEast Districtmowens@emsar.comwww.emsar.com803-791-1259
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Feb 5, 2026
To: abigail.flores@oakstreethealth.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01340206Location: Oak Street Health - Rock HillAddress: 1735 Heckle Blvd Unit M-S130 Rock Hill, SC 29732-1885Device: Problem Description: Oak Street Work Order #142027
Perfo
📧
Email:Re: [EXTERNAL] Oak Street Rock Hill SC EKG testing
Completed Feb 2, 2026
From: mowens@emsar.com
To: abigail.flores@oakstreethealth.com
Abigail
Because of the snowstorm, Can we reschedule for this Wed. 2/4 in the afternoon?
ThanksMelissa OwensAccount Service CoordinatorEast Districtmowens@emsar.comwww.emsar.com803-791-1259
From: Abigail Flores <abigail.flores@oakstreethealth.com>Sent: Wednesday, January 28, 2026 8:12 AMTo: Melissa Owens <mowens@
📧
Email:Re: [EXTERNAL] Oak Street Rock Hill SC EKG testing
Completed Jan 28, 2026
From: abigail.flores@oakstreethealth.com
To: mowens@emsar.com
Hi Melissa,Yes, February 2nd from 4-5pm works for the EKG testing.Thanks Kind Regards, Abigail Flores | 803-659-3444 | Practice Manager | Rock HillOak Street Health | oakstreethealth.comOn Tue, Jan 27, 2026 at 5:07 PM Melissa Owens <mowens@emsar.com> wrote:**** External Email - Use Caution ****AbigailI received the repair work order concerning performing function testing on the EKG unit at this location in Rock Hill. Can we sche
📧
Email:Oak Street Rock Hill SC EKG testing
Completed Jan 27, 2026
From: mowens@emsar.com
To: abigail.flores@oakstreethealth.com
Abigail
I received the repair work order concerning performing function testing on the EKG unit at this location in Rock Hill. Can we schedule the repair visit for the first available next Monday 2/2 from 4-5pm?
ThanksMelissa OwensAccount Service CoordinatorEast Districtmowens@emsar.comwww.emsar.com803-791-1259
📅
WO-01340206 - Virtual Tech - Field Repair - Rock Hill - Oak Street Health - Rock Hill
Feb 13, 2026 3:30pm – 5:00pm
Work Order: WO-01340206
Account: Oak Street Health
Customer Case Number:
Location: Oak Street Health - Rock Hill
Address: 1735 Heckle Blvd Unit M-S130, Rock Hill, SC 29732-1885
Manufacturer:
Model #:
Serial #:
Contact Name: Abigail Flores
Contact Phone:
Contact Email: abigail.flores@oakstreethe
Timeline
📞
Case Linked Jan 27, 12:37 PM
Case Number:00562488
Subject:Oak Street Health - 48 Hour - 142027: New Work Order Assigned
Status:Closed
📋
▶
2
Work Order Created Jan 27, 3:40 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Derek Reynolds
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
👷
▶
2
Technician Assigned Jan 27, 4:22 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From:Ready for Scheduling
To:Assigned
Duration in Previous:41m
🗓️
▶
2
Status: Scheduled Jan 28, 8:53 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For:2026-02-02T21:00:00.000+0000
⏳4.0 business days
📅
Dispatch Scheduled by Melissa OwensFeb 2, 9:04 AM
Scheduled For:2026-02-04T20:00:00.000+0000
⏳3.0 business days
🚗
3x Travel Added Feb 4, 12:45 PM
Type:Travel, Labor
Status:Open
Qty:17, 0.75, 72
⏱️
▶
3
2x Labor Added Feb 4, 3:48 PM
2x Labor Added → Parts Requested → Status: Awaiting Parts
📦
Parts Requested
Order:00089718
Status:Closed
📦
Status: Awaiting Parts by Eric Colon
From:Scheduled
To:Awaiting Parts
Duration in Previous:7d 6h
⚠️5.0 business days
🔩
▶
2
2x Parts Added Feb 10, 7:01 PM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Julie Ann Shoemaker
From:Awaiting Parts
To:Reschedule
Duration in Previous:6d 3h
⏳2.6 business days
🗓️
▶
2
Status: Scheduled Feb 12, 9:49 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For:2026-02-13T20:30:00.000+0000
⏳2.0 business days
⏱️
4x Labor Added Feb 13, 7:22 PM
Type:Labor, Travel
Status:Open
Qty:1, 0.5, 1.5, 72
🔧
▶
2
Status: Tech On Site Feb 13, 7:33 PM
Status: Tech On Site → Status: Closed
🏁
Status: Closed by Eric Colon
From:Completed
To:Closed
Duration in Previous:1m
⏳1.6 business days
📄
Status: Ready to Bill by Diane PattonFeb 17, 11:08 AM
From:Closed
To:Ready to Bill
Duration in Previous:3d 15h
⚠️9.0 business days
📨
Status: Invoice Pending by Diane PattonFeb 28, 1:13 PM
From:Ready to Bill
To:Invoice Pending
Duration in Previous:11d 2h
🧾
▶
2
Invoice Created Feb 28, 1:18 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:5m
Bottlenecks
Assigned
Duration: 1.3 business days (threshold: 4.0 business hours)
Exceeded by 6.6 business hours
Scheduled
Duration: 6.0 business days (threshold: 2.0 business days)
Exceeded by 4.0 business days
Awaiting Parts
Duration: 4.4 business days (threshold: 3.0 business days)
Exceeded by 1.4 business days
Ready to Bill
Duration: 9.0 business days (threshold: 1.0 business days)