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WO-01340552 ↗ ServiceMax

Oak Street Health • Virtual Tech • P3

📍 Oak Street Health - Marietta — 625 S Marietta PKWY SE, Marietta GA, 30060

Jan 29, 2026 → Jan 29, 2026

✅ Completed
P3
SLA Clock
3 business days from creation · Target: Feb 3, 2026
✓ SLA Met (3 biz days early)
Active: 0 biz days
Budget: 3 biz days
🕐 Clock stopped: Completed (Jan 29, 2026)
SLA Target
▶ Clock Running
Status: Created
Jan 29 → Jan 29, 2026
0 business days (counted)
Running total: 0 of 3 biz days used
0d
▶ Clock Running
Status: On Hold
Jan 29 → Jan 29, 2026
0 business days (counted)
Running total: 0 of 3 biz days used
▶ Clock Running
Status: Assigned
Jan 29 → Jan 29, 2026
0 business days (counted)
Running total: 0 of 3 biz days used
Created: Jan 29, 2026 Completed: Jan 29, 2026
Business Days Used 0 / 3
0 3d budget
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Jan 29 → Jan 29 Created ▶ Running 0 0 / 3
Jan 29 → Jan 29 On Hold ▶ Running 0 0 / 3
Jan 29 → Jan 29 Assigned ▶ Running 0 0 / 3
Dispatch 0.0d
Holding 0.9d (excluded)
Field Work 0.0d
Billing 3.3d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
0.9 days
Field Work
0.0 days
Billing
3.3 days
Over SLA
Created: Jan 29, 2026 Due: Feb 3, 2026 Completed: Jan 29, 2026 (5 days early)
📅
0.9 days Total Age
⏱️
2.0d in Ready to Bill Longest Stage
🔄
6 transitions Status Changes
⚠️
1.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00563249
VT repair
Closed
4703777228 Model: Welch Allyn - RV700B - RetinaVue 700 Imager Model Type: Visual Analyzer Asset ID: 13124155 Takes picture but doesn't give green checkmarks, gives red x She did some troubleshooting. Took battery out and put it back in.
Priority
High
Origin
Phone
Reason
New Case
Contact
Denise Figueroa
Owner
Virtual Tech
Created
Jan 29, 2026
Work Orders from this Case (3)
WO-01340552 (current) Invoiced
Virtual Tech • Virtual Tech
Created: Jan 29, 2026 • Closed: Jan 29, 2026
WO-01340701 Invoiced
SWAPOUT • Ryan Schwochow
Created: Jan 29, 2026 • Closed: Feb 12, 2026
WO-01351443 Invoiced
Virtual Tech - Depot • Ryan Schwochow
Created: Feb 12, 2026 • Closed: Mar 26, 2026
Completed with minor delays
Invoiced • 196 days old
🚨
Primary Delay 2.0 days stuck in "Ready to Bill"
⏱️
Total Delay 1.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
On Hold
0.9d
Completed
0.0d / 1.0d SLA
Closed
1.4d / 1.0d SLA
Ready to Bill
2.0d / 1.0d SLA
Invoice Pending
1.3d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
1/29 sent site troubleshooting email 1/29 did not resolve issue sending hotswap to site
🔍 Technician Findings
1/29 did not resolve issue sending hotswap to site
⚠️ Problem Description
4703777228 Model: Welch Allyn - RV700B - RetinaVue 700 Imager Model Type: Visual Analyzer Asset ID: 13124155 Takes picture but doesn't give green checkmarks, gives red x She did some troubleshooting. Took battery out and put it back in. https://www.ebiotrack.com/workorder.php?wo=71228

Timeline

📞
Case Linked Jan 29, 8:42 AM
Case Number: 00563249
Subject: VT repair
Status: Closed
📋
▶
2 Work Order Created Jan 29, 8:52 AM
Work Order Created → Status: On Hold
⏸️
Status: On Hold by Wendy Argueta
From: Entered
To: On Hold
Duration in Previous: 1m
⏱️
▶
4 Labor Added Jan 29, 4:02 PM
Labor Added → Technician Assigned → Status: Assigned → Status: Closed
👷
Technician Assigned by Wendy Argueta
Technician: Virtual Tech
👷
Status: Assigned by Wendy Argueta
From: On Hold, Assigned
To: Assigned, Completed
Duration in Previous: 7h 9m, 0m
🏁
Status: Closed by Wendy Argueta
From: Completed
To: Closed
Duration in Previous: 0m
📄
Status: Ready to Bill by Diane Patton Jan 30, 10:28 AM
From: Closed
To: Ready to Bill
Duration in Previous: 18h 25m
⏳ 2.0 business days
📨
Status: Invoice Pending by Diane Patton Feb 2, 4:51 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 3d 6h
💰
Status: Invoiced by Diane Patton Feb 3, 2:24 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 21h 32m
⚠️ 9.0 business days
🧾
Invoice Created Feb 13, 3:20 PM
Invoice Number: SM-252835

Bottlenecks

Closed
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 2.9 business hours
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00563249
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P3
Type
Virtual Tech
Branch
Edge
Technician
Virtual Tech
Scheduled
N/A
Created
Jan 29, 8:52 AM
Invoice #
SM-252835

Work Details (1)

Name Type Status Qty Amount Date
WL-03083695 Labor Open 0.033333333333333 $30.64 Jan 29, 4:02 PM

Details