4703777228
Model: Welch Allyn - RV700B - RetinaVue 700 Imager
Model Type: Visual Analyzer
Asset ID: 13124155 Takes picture but doesn't give green checkmarks, gives red x
She did some troubleshooting. Took battery out and put it back in.
installed accessories and cleaned unit -
Allowed battery to charge for 12 hrs
Updated firmware RV700-v1.80.00-A0009.waupdate
Verified Wifi communication
Registered Device to RetinaVue Network for Oak Street Health Depot
Sync'd device with RetinaVue Network Server to upload logs
Cleaned externals and relabeled device
Cleaned Eternal Lens
De-Registered Device to RetinaVue Network for Oak Street Health Depot
Resetting to factory defaults
Able to perform practice Scans was able to get 1x practice scans with good image quality.
Technique and Setup guide printouts included
Ensure Hotswap contains: Battery, Charger, Face Cup, Wrist Strap, Lens Cloth and Carry Case
🔍Technician Findings
Cannot duplicate reported issue - device take good practice pictures (green checks) multiple time - suspect technique issue - missing accessories - ordering power cord
⚠️Problem Description
Takes picture but doesn't give green checkmarks, gives red x
She did some troubleshooting. Took battery out and put it back in.
Welch Allyn - RV700B - RetinaVue 700 Imager
Asset ID: 13353416
S/N: 70044190113 https://www.ebiotrack.com/workorder.php?wo=71647
📄Description
RetinaVue700 Imager Set, US Plug with Premium Hard Storage Case: 100-240V, 50-60 Hz AC, 3200 mAh Lithium-Ion 7.2 V Battery, IEC Plug Type-B
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Feb 20, 2026
To: andrea.j.coleman@oakstreethealth.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01351443Location: Oak Street Health - MariettaAddress: 625 S Marietta PKWY SE Marietta, GA 30060Device: Problem Description: Takes picture but doesn't give green checkmarks
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Feb 13, 2026
To: andrea.j.coleman@oakstreethealth.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01351443Location: Oak Street Health - MariettaAddress: 625 S Marietta PKWY SE Marietta, GA 30060Device: Problem Description: Takes picture but doesn't give green checkmarks
Timeline
📞
Case Linked Jan 29, 8:42 AM
Case Number:00563249
Subject:VT repair
Status:Closed
🚨11.0 business days
📋
▶
3
Work Order Created Feb 12, 4:00 PM
Work Order Created → Status: Assigned → Parts Requested
👷
Status: Assigned by Ryan Schwochow
From:Tech On Site, Assigned
To:Assigned, Awaiting Parts
Duration in Previous:0m
📦
Parts Requested
Order:00090292
Status:Closed
⚠️10.0 business days
🔩
▶
2
2x Parts Added Feb 26, 8:45 AM
2x Parts Added → Status: On Hold
⏸️
Status: On Hold by Melissa Barrett
From:Awaiting Parts
To:On Hold
Duration in Previous:13d 16h
🚨21.0 business days
🔩
▶
2
4x Parts Added Mar 26, 10:52 AM
4x Parts Added → Status: Completed
✔️
Status: Completed by Ryan Schwochow
From:On Hold, Completed
To:Completed, Closed
Duration in Previous:28d 1h, 0m
✔️
▶
3
Status: Completed Mar 26, 10:59 AM
Status: Completed → 3x Parts Added → Status: Closed
🔩
3x Parts Added
Type:Parts
Status:Open
Qty:1
🏁
Status: Closed by Ryan Schwochow
From:Completed
To:Closed
Duration in Previous:1m
📄
Status: Ready to Bill by Diane PattonMar 26, 5:18 PM
From:Closed
To:Ready to Bill
Duration in Previous:6h 18m
⏳4.8 business days
📨
Status: Invoice Pending by Diane PattonApr 1, 5:31 PM
From:Ready to Bill
To:Invoice Pending
Duration in Previous:6d 0h
🧾
▶
2
Invoice Created Apr 1, 6:10 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:39m
Bottlenecks
Awaiting Parts
Duration: 9.4 business days (threshold: 3.0 business days)
Exceeded by 6.4 business days
Ready to Bill
Duration: 4.3 business days (threshold: 1.0 business days)