Work Order 360 View
Detailed work order timeline, KPIs, and analysis
PC
SLA Clock
Per client agreement · Target: Mar 27, 2026
✓ SLA Met (40 biz days early)
🕐 Clock stopped: Completed (Jan 29, 2026)
▶ Clock Running
Status: Created
Jan 29 → Jan 29, 2026
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: On Hold
Jan 29 → Jan 29, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Jan 29 → Jan 29, 2026
0 business days (counted)
Running total: 0 of ? biz days used
Created: Jan 29, 2026
Completed: Jan 29, 2026
Show SLA Clock Detail (3 periods)
| Period |
Status |
Clock |
Biz Days |
Running Total |
| Jan 29 → Jan 29 |
Created |
▶ Running
|
0 |
0 |
| Jan 29 → Jan 29 |
On Hold |
▶ Running
|
0 |
0 |
| Jan 29 → Jan 29 |
Assigned |
▶ Running
|
0 |
0 |
Holding (excluded from total)
0.0 days
Created: Jan 29, 2026
Due: Mar 27, 2026
Completed: Jan 29, 2026 (57 days early)
⏱️
2.8d in Closed
Longest Stage
🔄
4 transitions
Status Changes
📦
0 orders, 0 quotes
Parts & Quotes
AI Analysis
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Generating AI analysis...
🎫
Case #00563418
Will not spin
Closed
Model: LW Scientific - E8
Model Type: Centrifuge
Custom Field:
Notes:
Asset ID: 13004597
Site: Lovet Pet Health Care (Formerly Arizona Pet) - Lovet Pet Health Care - Dobson Ranch Animal Hospital - 8013
Department: Room 6Depreciation Start Date:Physical Location: LabDepreciation Term: yrsSerial #: 000026424
🚨
Primary Delay
2.8 days stuck in "Closed"
⏱️
Total Delay
1.8 business days over SLA thresholds
SLA vs Actual Time by Status
Invoice Pending
0.0d
/ 2.0d SLA
💬 Activities, Notes & Communications
🔧
Work Performed
Assist with troubleshooting issue. Lid switch needs replaced.
🔍
Technician Findings
Part look up: 101281
⚠️
Problem Description
Model: LW Scientific - E8
Model Type: Centrifuge
Custom Field:
Notes:
Asset ID: 13004597
Site: Lovet Pet Health Care (Formerly Arizona Pet) - Lovet Pet Health Care - Dobson Ranch Animal Hospital - 8013
Department: Room 6Depreciation Start Date:Physical Location: LabDepreciation Term: yrsSerial #: 000026424 https://www.ebiotrack.com/workorder.php?wo=71243
Timeline
📞
📋
Work Order:
WO-01340732
Type:
Virtual Tech
Priority:
PC
⏸️
From:
Entered
To:
On Hold
Duration in Previous:
0m
⏱️
👷
From:
On Hold, Assigned, Completed
To:
Assigned, Completed, Closed
Duration in Previous:
6m, 0m
📄
💰
From:
Invoice Pending
To:
Invoiced
Duration in Previous:
1m
🧾
Invoice Number:
SM-252839
Bottlenecks
Closed
Duration: 2.8 business days (threshold: 1.0 business days)
Exceeded by 1.8 business days
Work Details (1)
| Name |
Type |
Status |
Qty |
Amount |
Date |
| WL-03083300 |
Labor |
Open |
0.51666666666667 |
$111.75 |
Jan 29, 12:31 PM |