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WO-01340736 ↗ ServiceMax

Lovet Pet Health Care (Formerly Arizona Pet) • Virtual Tech - Field Repair • P3

📍 Lovet Pet Health Care - Dobson Ranch Animal Hospital - 8013 — 2917 S. Dobson Rd. Suite 102, Mesa AZ, 85202

Jan 29, 2026 → Feb 16, 2026

✅ Completed
P3
SLA Clock
3 business days from creation · Target: Feb 3, 2026
✗ SLA Missed (1 biz days late)
Active: 4 biz days
Paused: 7 biz days
Budget: 3 biz days
🕐 Clock stopped: Completed (Feb 16, 2026)
SLA Target
▶ Clock Running
Status: Created
Jan 29 → Jan 29, 2026
0 business days (counted)
Running total: 0 of 3 biz days used
⏸7d
⏸ Clock Paused
Status: Awaiting Parts
Jan 29 → Feb 9, 2026
7 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Feb 9 → Feb 9, 2026
0 business days (counted)
Running total: 0 of 3 biz days used
▶ Clock Running
Status: Assigned
Feb 9 → Feb 10, 2026
1 business day (counted)
Running total: 1 of 3 biz days used
3d
▶ Clock Running
Status: Scheduled
Feb 10 → Feb 16, 2026
3 business days (counted)
Running total: 4 of 3 biz days used
▶ Clock Running
Status: Tech On Site
Feb 16 → Feb 16, 2026
0 business days (counted)
Running total: 4 of 3 biz days used
Created: Jan 29, 2026 Completed: Feb 16, 2026
Business Days Used 4 / 3
0 3d budget +1d over
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Jan 29 → Jan 29 Created ▶ Running 0 0 / 3
Jan 29 → Feb 9 Awaiting Parts ⏸ Paused 7 —
Feb 9 → Feb 9 Ready for Scheduling ▶ Running 0 0 / 3
Feb 9 → Feb 10 Assigned ▶ Running 1 1 / 3
Feb 10 → Feb 16 Scheduled ▶ Running 3 4 / 3
Feb 16 → Feb 16 Tech On Site ▶ Running 0 4 / 3
Dispatch 0.0d
Material Management 7.8d
Coordinators 5.6d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Material Management
7.8 days
Over SLA
Coordinators
5.6 days
Over SLA
Billing
0.0 days
Created: Jan 29, 2026 Due: Feb 12, 2026 Completed: Feb 16, 2026 (3 days late)
📅
11.8 days Total Age
⏱️
7.8d in Awaiting Parts Longest Stage
🔄
9 transitions Status Changes
⚠️
9.8d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00563418
Will not spin
Closed
Model: LW Scientific - E8 Model Type: Centrifuge Custom Field: Notes: Asset ID: 13004597 Site: Lovet Pet Health Care (Formerly Arizona Pet) - Lovet Pet Health Care - Dobson Ranch Animal Hospital - 8013 Department: Room 6Depreciation Start Date:Physical Location: LabDepreciation Term: yrsSerial #: 000026424
Priority
High
Origin
Phone
Reason
New Case
Contact
Jacob Aiello
Owner
Derek Reynolds
Created
Jan 29, 2026
Work Orders from this Case (2)
WO-01340732 Invoiced
Virtual Tech • Virtual Tech
Created: Jan 29, 2026 • Closed: Jan 29, 2026
WO-01340736 (current) Invoiced
Virtual Tech - Field Repair • Andrew Przybyla
Created: Jan 29, 2026 • Closed: Feb 16, 2026
Completed with minor delays
Invoiced • 196 days old
🚨
Primary Delay 7.8 days stuck in "Awaiting Parts"
⏱️
Total Delay 9.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Awaiting Parts
7.8d / 3.0d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
1.5d / 0.5d SLA
Scheduled
4.0d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
3.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/9/26 RBerry- Updated due date based on parts.


02/09/2026 Emartin forwarded email to Joe Whalen / Derek Reynolds customer confirmed parts onsite ready to schedule

🔧 Work Performed
Tech taken to where the centrifuge was. Tech was then handed the part that was sent to the customer. Tech removed the safety switch and installed the new safety switch. After installing the new safety switch and tech function tested the centrifuge, everything worked. Tech then showed the site manager, and he was happy that it was working again.
🔍 Technician Findings
Tech arrived on site and was told that the lid safety switch was broke.
⚠️ Problem Description
Model: LW Scientific - E8 Model Type: Centrifuge Custom Field: Notes: Asset ID: 13004597 Site: Lovet Pet Health Care (Formerly Arizona Pet) - Lovet Pet Health Care - Dobson Ranch Animal Hospital - 8013 Department: Room 6Depreciation Start Date:Physical Location: LabDepreciation Term: yrsSerial #: 000026424 https://www.ebiotrack.com/workorder.php?wo=71244

Timeline

📞
Case Linked Jan 29, 12:24 PM
Case Number: 00563418
Subject: Will not spin
Status: Closed
📋
▶
3 Work Order Created Jan 29, 12:32 PM
Work Order Created → Parts Requested → Status: Awaiting Parts
📦
Parts Requested
Order: 00089282
Status: Closed
📦
Status: Awaiting Parts by Derek Reynolds
From: Entered
To: Awaiting Parts
Duration in Previous: 0m
⚠️ 8.0 business days
📅
Status: Ready for Scheduling by Derek Reynolds Feb 9, 2:34 PM
From: Awaiting Parts
To: Ready for Scheduling
Duration in Previous: 11d 2h
👷
▶
2 Technician Assigned Feb 9, 3:23 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling
To: Assigned
Duration in Previous: 49m
👷
▶
4 Technician Assigned Feb 10, 9:34 AM
Technician Assigned → Technician Assigned → Status: Scheduled → Dispatch Scheduled
👷
Technician Assigned by Kaitlyn Kelch
Technician: a0h6e00000IICttAAH, Andrew Przybyla
🗓️
Status: Scheduled by Kaitlyn Kelch
From: Assigned
To: Scheduled
Duration in Previous: 18h 12m
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-02-16T20:00:00.000+0000
⏳ 4.0 business days
⏱️
3x Labor Added Feb 16, 3:18 PM
Type: Labor, Travel
Status: Open
Qty: 1.5, 43
🔧
Status: Tech On Site by Andrew Przybyla Feb 16, 4:00 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 6d 6h
✔️
Status: Completed by Andrew Przybyla Feb 16, 5:30 PM
From: Tech On Site
To: Completed
Duration in Previous: 1h 29m
🏁
Status: Closed by Andrew Przybyla Feb 16, 6:30 PM
From: Completed
To: Closed
Duration in Previous: 59m
⏳ 3.0 business days
📄
▶
2 Status: Ready to Bill Feb 19, 12:49 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m
⚠️ 8.0 business days
🧾
Invoice Created Mar 2, 3:38 PM
Invoice Number: SM-254378

Bottlenecks

Awaiting Parts
Duration: 7.8 business days (threshold: 3.0 business days)
Exceeded by 4.8 business days
Assigned
Duration: 1.5 business days (threshold: 4.0 business hours)
Exceeded by 7.6 business hours
Scheduled
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📞
Case 00563418
Closed
📦
Parts Order 00089282
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P3
Type
Virtual Tech - Field Repair
Branch
N/A
Technician
Andrew Przybyla
Scheduled
Feb 16, 3:00 PM
Created
Jan 29, 12:32 PM
Invoice #
SM-254378

Work Details (3)

Name Type Status Qty Amount Date
WL-03107428 Labor Open 1.5 $223.50 Feb 16, 3:18 PM
WL-03107429 Labor Open 1 $79.00 Feb 16, 3:18 PM
WL-03107430 Travel Open 43 - Feb 16, 3:18 PM

Details