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← WO Overview

WO-01340830 ↗ ServiceMax

Oak Street Health • SWAPOUT • PC

📍 Oak Street Health - Burton, MI — 3525 Saginaw Rd, Burton MI, 48529

Jan 29, 2026 → Feb 5, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Mar 27, 2026
✓ SLA Met (35 biz days early)
Active: 4 biz days
Paused: 1 biz days
🕐 Clock stopped: Completed (Feb 5, 2026)
▶ Clock Running
Status: Created
Jan 29 → Jan 29, 2026
0 business days (counted)
Running total: 0 of ? biz days used
⏸1d
⏸ Clock Paused
Status: Awaiting Parts
Jan 29 → Jan 30, 2026
1 business day (not counted)
▶ Clock Running
Status: Ready for Scheduling
Jan 30 → Jan 30, 2026
0 business days (counted)
Running total: 0 of ? biz days used
4d
▶ Clock Running
Status: Reschedule
Jan 30 → Feb 5, 2026
4 business days (counted)
Running total: 4 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 5 → Feb 5, 2026
0 business days (counted)
Running total: 4 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 5 → Feb 5, 2026
0 business days (counted)
Running total: 4 of ? biz days used
Created: Jan 29, 2026 Completed: Feb 5, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Jan 29 → Jan 29 Created ▶ Running 0 0
Jan 29 → Jan 30 Awaiting Parts ⏸ Paused 1 —
Jan 30 → Jan 30 Ready for Scheduling ▶ Running 0 0
Jan 30 → Feb 5 Reschedule ▶ Running 4 4
Feb 5 → Feb 5 Assigned ▶ Running 0 4
Feb 5 → Feb 5 Tech On Site ▶ Running 0 4
Dispatch 0.0d
Material Management 1.4d
Coordinators 5.2d
Field Work 0.0d
Billing 15.0d
✓ SLA Met
Dispatch
0.0 days
Material Management
1.4 days
Coordinators
5.2 days
Over SLA
Field Work
0.0 days
Billing
15.0 days
Over SLA
Created: Jan 29, 2026 Due: Mar 27, 2026 Completed: Feb 5, 2026 (50 days early)
📅
5.4 days Total Age
⏱️
15.0d in Ready to Bill Longest Stage
🔄
8 transitions Status Changes
⚠️
17.4d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00563239
Oak Street Health - 48 Hour - 142522: New Work Order Assigned
Closed
Work Order #142522 Work Order Description: BD Veritor Plus analyzer is giving an error message when test strip is inserted
Priority
Standard
Origin
Email
Reason
New Case
Contact
Janie Jefferson
Owner
Virtual Tech
Created
Jan 29, 2026
Work Orders from this Case (3)
WO-01340539 Invoiced
Virtual Tech • Virtual Tech
Created: Jan 29, 2026 • Closed: Feb 5, 2026
WO-01340830 (current) Invoiced
SWAPOUT • Samuel A Klein
Created: Jan 29, 2026 • Closed: Feb 5, 2026
WO-01349767 Invoiced
Virtual Tech - Depot • Samuel A Klein
Created: Feb 5, 2026 • Closed: Feb 27, 2026
Completed with significant delays
Invoiced • 196 days old
🚨
Primary Delay 15.0 days stuck in "Ready to Bill"
⏱️
Total Delay 17.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Awaiting Parts
1.4d / 3.0d SLA
Ready for Scheduling
0.8d / 1.0d SLA
Reschedule
4.4d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
15.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Received unit into Depot. Preparing unit for Hotswap.
🔍 Technician Findings
Unit arrived in Depot in good clean condition. Unit is missing the charging cord and will need a replacement charging cord. Unit came back in its original box. Preparing unit for PM to place on Hotswap shelf.
⚠️ Problem Description
Work Order #142522 Work Order Description: BD Veritor Plus analyzer is giving an error message when test strip is inserted https://www.ebiotrack.com/workorder.php?wo=71255

Timeline

📞
Case Linked Jan 29, 8:13 AM
Case Number: 00563239
Subject: Oak Street Health - 48 Hour - 142522: New Work Order Assigned
Status: Closed
📋
▶
3 Work Order Created Jan 29, 3:37 PM
Work Order Created → Parts Requested → Status: Awaiting Parts
📦
Parts Requested
Order: 00089320
Status: Closed
📦
Status: Awaiting Parts by Derek Reynolds
From: Entered
To: Awaiting Parts
Duration in Previous: 1m
📅
Status: Ready for Scheduling by Sean Weaver Jan 30, 9:36 AM
From: Awaiting Parts
To: Ready for Scheduling
Duration in Previous: 17h 57m
🔩
2x Parts Added Jan 30, 1:59 PM
Type: Parts, Expenses
Status: Open
Qty: 1
🔄
Status: Reschedule by Ryan Schwochow Jan 30, 4:10 PM
From: Ready for Scheduling
To: Reschedule
Duration in Previous: 6h 34m
⏳ 5.0 business days
👷
▶
2 Technician Assigned Feb 5, 8:19 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Samuel Klein
From: Reschedule, Assigned
To: Assigned, Tech On Site
Duration in Previous: 5d 16h, 0m
⏱️
▶
2 Labor Added Feb 5, 8:30 AM
Labor Added → Status: Completed
✔️
Status: Completed by Samuel Klein
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 13m, 0m
⏳ 2.0 business days
📄
Status: Ready to Bill by Diane Patton Feb 6, 10:36 AM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 2h
🚨 15.0 business days
📨
Status: Invoice Pending by Diane Patton Feb 28, 1:13 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 22d 2h
💰
Status: Invoiced by Diane Patton Feb 28, 1:18 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 5m
🚨 90.0 business days
🧾
Invoice Created Jul 8, 4:59 PM
Invoice Number: SM-255246

Bottlenecks

Reschedule
Duration: 4.4 business days (threshold: 2.0 business days)
Exceeded by 2.4 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 15.0 business days (threshold: 1.0 business days)
Exceeded by 14.0 business days

🔗 Related Artifacts

📞
Case 00563239
Closed
📦
Parts Order 00089320
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
SWAPOUT
Branch
Edge
Technician
Samuel A Klein
Scheduled
N/A
Created
Jan 29, 3:37 PM
Invoice #
SM-255246

Work Details (3)

Name Type Status Qty Amount Date
WL-03085219 Parts Open 1 $0.00 Jan 30, 1:59 PM
WL-03085220 Expenses Open 1 $36.15 Jan 30, 1:59 PM
WL-03092523 Labor Open 0.5 $61.29 Feb 5, 8:30 AM

Details