Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01340959 ↗ ServiceMax

Oak Street Health • SWAPOUT • PC

📍 Oak Street Health - Belmont Cragin — 1819 N Harlem Avenue Ste A, Chicago IL, 60707

Jan 30, 2026 → Mar 10, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Mar 27, 2026
✓ SLA Met (13 biz days early)
Active: 26 biz days
🕐 Clock stopped: Completed (Mar 10, 2026)
▶ Clock Running
Status: Created
Jan 30 → Jan 30, 2026
0 business days (counted)
Running total: 0 of ? biz days used
⏸ Clock Paused
Status: Awaiting Parts
Jan 30 → Jan 30, 2026
0 business days (not counted)
7d
▶ Clock Running
Status: Reschedule
Jan 30 → Feb 10, 2026
7 business days (counted)
Running total: 7 of ? biz days used
19d
▶ Clock Running
Status: On Hold
Feb 10 → Mar 10, 2026
19 business days (counted)
Running total: 26 of ? biz days used
▶ Clock Running
Status: Assigned
Mar 10 → Mar 10, 2026
0 business days (counted)
Running total: 26 of ? biz days used
Created: Jan 30, 2026 Completed: Mar 10, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 30 → Jan 30 Created ▶ Running 0 0
Jan 30 → Jan 30 Awaiting Parts ⏸ Paused 0 —
Jan 30 → Feb 10 Reschedule ▶ Running 7 7
Feb 10 → Mar 10 On Hold ▶ Running 19 26
Mar 10 → Mar 10 Assigned ▶ Running 0 26
Dispatch 0.0d
Material Management 0.5d
Holding 20.0d (excluded)
Coordinators 7.5d
Field Work 0.0d
Billing 13.9d
✓ SLA Met
Dispatch
0.0 days
Material Management
0.5 days
Holding (excluded from total)
20.0 days
Coordinators
7.5 days
Over SLA
Field Work
0.0 days
Billing
13.9 days
Over SLA
Created: Jan 30, 2026 Due: Mar 27, 2026 Completed: Mar 10, 2026 (17 days early)
📅
27.0 days Total Age
⏱️
20.0d in On Hold Longest Stage
🔄
8 transitions Status Changes
⚠️
21.2d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00563806
Hot Swap Self test error
Closed
Model: Abbott Laboratories - Afinion 2 Model Type: Analyzer, Blood Custom Field: Notes: Asset ID: 13078017 Site: Oak Street Health - Oak Street Health - Belmont Cragin Department:Depreciation Start Date:Physical Location: Nurse StationDepreciation Term: yrsSerial #: AF20076991
Priority
Standard
Origin
Phone
Reason
New Case
Contact
Maddie Lopez
Owner
Derek Reynolds
Created
Jan 30, 2026
Work Orders from this Case (2)
WO-01340959 (current) Invoiced
SWAPOUT • Ryan Schwochow
Created: Jan 30, 2026 • Closed: Mar 10, 2026
WO-01356382 Invoiced
Virtual Tech - Depot • Samuel A Klein
Created: Mar 10, 2026 • Closed: Mar 12, 2026
Completed with significant delays
Invoiced • 198 days old
🚨
Primary Delay 20.0 days stuck in "On Hold"
⏱️
Total Delay 21.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Awaiting Parts
0.5d / 3.0d SLA
Reschedule
7.5d / 2.0d SLA
On Hold
20.0d
Completed
0.0d / 1.0d SLA
Closed
3.9d / 1.0d SLA
Ready to Bill
13.8d / 1.0d SLA
Invoice Pending
0.1d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/9/26-RS; Sending reminder email with RL attached - On-Hold Awaiting equipment - 

🔧 Work Performed
Shipping hot swap to site: Abbott Laboratories - Afinion 2 SERIAL #: AF20046523 ASSET ID #: 13367699 Outbound 1Z01E3E70399207380 Delivered - 2/2/2026 ____ Expected back for repair - Abbott Laboratories - Afinion 2 Asset ID: 13078017 Serial #: AF20076991 Return - 1Z01E3E79096489794 Shipper created a label, UPS has not received the package yet.
🔍 Technician Findings
hot swap requested
⚠️ Problem Description
Abbott Laboratories - Afinion 2 Asset ID: 13078017 Serial #: AF20076991 Physical Location: Nurse Station https://www.ebiotrack.com/workorder.php?wo=71273
📄 Description
ANALYZER, AFINION 2 CLIA WAVIED D/S Oak Street Health’s Consigned Inventory

Timeline

📞
▶
4 Case Linked Jan 30, 11:18 AM
Case Linked → Work Order Created → Parts Requested → Status: Awaiting Parts
📋
Work Order Created
Work Order: WO-01340959
Type: SWAPOUT
Priority: PC
📦
Parts Requested
Order: 00089364
Status: Closed
📦
Status: Awaiting Parts by Derek Reynolds
From: Entered
To: Awaiting Parts
Duration in Previous: 0m
🔩
▶
2 2x Parts Added Jan 30, 3:06 PM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Sean Weaver
From: Awaiting Parts
To: Reschedule
Duration in Previous: 3h 45m
⚠️ 8.0 business days
⏸️
Status: On Hold by Ryan Schwochow Feb 10, 8:31 AM
From: Reschedule
To: On Hold
Duration in Previous: 10d 17h
🚨 20.0 business days
⏱️
▶
4 2x Labor Added Mar 10, 1:02 PM
2x Labor Added → Technician Assigned → Status: Assigned → Status: Closed
👷
Technician Assigned by Ryan Schwochow
Technician: a0h8Y00000Jzl1WQAR, Ryan Schwochow
👷
Status: Assigned by Ryan Schwochow
From: On Hold, Assigned
To: Assigned, Completed
Duration in Previous: 28d 3h, 0m
🏁
Status: Closed by Ryan Schwochow
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 4.0 business days
📄
Status: Ready to Bill by Diane Patton Mar 13, 1:30 PM
From: Closed
To: Ready to Bill
Duration in Previous: 3d 0h
🚨 14.0 business days
📨
Status: Invoice Pending by Diane Patton Apr 1, 5:31 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 19d 4h
💰
Status: Invoiced by Diane Patton Apr 1, 6:10 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 39m
🚨 67.7 business days
🧾
Invoice Created Jul 8, 4:59 PM
Invoice Number: SM-258111

Bottlenecks

Reschedule
Duration: 7.5 business days (threshold: 2.0 business days)
Exceeded by 5.5 business days
Closed
Duration: 3.9 business days (threshold: 1.0 business days)
Exceeded by 2.9 business days
Ready to Bill
Duration: 13.8 business days (threshold: 1.0 business days)
Exceeded by 12.8 business days

🔗 Related Artifacts

📞
Case 00563806
Closed
📦
Parts Order 00089364
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
SWAPOUT
Branch
Edge
Technician
Ryan Schwochow
Scheduled
N/A
Created
Jan 30, 11:19 AM
Invoice #
SM-258111

Work Details (4)

Name Type Status Qty Amount Date
WL-03085373 Parts Open 1 $0.00 Jan 30, 3:06 PM
WL-03085374 Expenses Open 1 $36.17 Jan 30, 3:06 PM
WL-03137423 Labor Open 1 $122.57 Mar 10, 1:02 PM
WL-03137424 Expenses Open 1 $30.80 Mar 10, 1:02 PM

Details