Work Order 360 View
Detailed work order timeline, KPIs, and analysis
PC
SLA Clock
Per client agreement · Target: Mar 27, 2026
✓ SLA Met (11 biz days early)
🕐 Clock stopped: Completed (Mar 12, 2026)
▶ Clock Running
Status: Created
Mar 10 → Mar 10, 2026
0 business days (counted)
Running total: 0 of ? biz days used
2d
▶ Clock Running
Status: Assigned
Mar 10 → Mar 12, 2026
2 business days (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Tech On Site
Mar 12 → Mar 12, 2026
0 business days (counted)
Running total: 2 of ? biz days used
Created: Mar 10, 2026
Completed: Mar 12, 2026
Show SLA Clock Detail (3 periods)
| Period |
Status |
Clock |
Biz Days |
Running Total |
| Mar 10 → Mar 10 |
Created |
▶ Running
|
0 |
0 |
| Mar 10 → Mar 12 |
Assigned |
▶ Running
|
2 |
2 |
| Mar 12 → Mar 12 |
Tech On Site |
▶ Running
|
0 |
2 |
Coordinators
2.9 days
Over SLA
Billing
13.3 days
Over SLA
Created: Mar 10, 2026
Due: Mar 27, 2026
Completed: Mar 12, 2026 (15 days early)
⏱️
13.2d in Ready to Bill
Longest Stage
🔄
6 transitions
Status Changes
⚠️
15.3d over
Total Delay
📦
0 orders, 0 quotes
Parts & Quotes
👤
Self-Scheduled
Scheduling
AI Analysis
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🎫
Case #00563806
Hot Swap Self test error
Closed
Model: Abbott Laboratories - Afinion 2
Model Type: Analyzer, Blood
Custom Field:
Notes:
Asset ID: 13078017
Site: Oak Street Health - Oak Street Health - Belmont Cragin
Department:Depreciation Start Date:Physical Location: Nurse StationDepreciation Term: yrsSerial #: AF20076991
🚨
Primary Delay
13.2 days stuck in "Ready to Bill"
⏱️
Total Delay
15.3 business days over SLA thresholds
SLA vs Actual Time by Status
Completed
0.0d
/ 1.0d SLA
Ready to Bill
13.2d
/ 1.0d SLA
Invoice Pending
0.1d
/ 2.0d SLA
💬 Activities, Notes & Communications
🔧
Work Performed
Exchanged unit arrived in Depot. Preparing unit for Hotswap shelf. Unit is new.
Reaching out to Abbott to set up exchange - CN-360707
🔍
Technician Findings
Screen not working - needs replaced, door making loud noise
⚠️
Problem Description
Abbott Laboratories - Afinion 2
Asset ID: 13078017
Serial #: AF20076991
Physical Location: Nurse Station https://www.ebiotrack.com/workorder.php?wo=72299
📄
Description
ANALYZER, AFINION 2 CLIA WAVIED D/S
Oak Street Health’s Consigned Inventory
Timeline
📞
Case Number:
00563806
Subject:
Hot Swap Self test error
Status:
Closed
📋
👷
From:
Closed
To:
Assigned
Duration in Previous:
0m
⏱️
Type:
Labor
Status:
Open
Qty:
1
👷
🔧
From:
Assigned, Tech On Site
To:
Tech On Site, Completed
Duration in Previous:
2d 0h, 0m
🏁
From:
Completed
To:
Closed
Duration in Previous:
14m
📄
From:
Closed
To:
Ready to Bill
Duration in Previous:
1d 4h
📨
From:
Ready to Bill
To:
Invoice Pending
Duration in Previous:
18d 23h
🧾
💰
From:
Invoice Pending
To:
Invoiced
Duration in Previous:
39m
Bottlenecks
Assigned
Duration: 2.9 business days (threshold: 4.0 business hours)
Exceeded by 2.4 business days
Closed
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 6.0 business hours
Ready to Bill
Duration: 13.2 business days (threshold: 1.0 business days)
Exceeded by 12.2 business days
ℹ️ Work Order Details
Type
Virtual Tech - Depot
Technician
Samuel A Klein
Work Details (1)
| Name |
Type |
Status |
Qty |
Amount |
Date |
| WL-03137445 |
Labor |
Open |
1 |
$122.57 |
Mar 10, 1:08 PM |