Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01341029 ↗ ServiceMax

Modern Animal Hospital • Virtual Tech • PC

📍 MODERN ANIMAL MANHATTAN BEACH — 1108 N SEPULVEDA BLVD, MANHATTAN BEACH CA, 90266-5954

Jan 30, 2026 → Jan 30, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Mar 27, 2026
✓ SLA Met (39 biz days early)
Active: 0 biz days
🕐 Clock stopped: Completed (Jan 30, 2026)
▶ Clock Running
Status: Created
Jan 30 → Jan 30, 2026
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: On Hold
Jan 30 → Jan 30, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Jan 30 → Jan 30, 2026
0 business days (counted)
Running total: 0 of ? biz days used
Created: Jan 30, 2026 Completed: Jan 30, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Jan 30 → Jan 30 Created ▶ Running 0 0
Jan 30 → Jan 30 On Hold ▶ Running 0 0
Jan 30 → Jan 30 Assigned ▶ Running 0 0
Dispatch 0.0d
Holding 0.1d (excluded)
Billing 2.8d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
0.1 days
Billing
2.8 days
Over SLA
Created: Jan 30, 2026 Due: Mar 27, 2026 Completed: Jan 30, 2026 (56 days early)
📅
0.1 days Total Age
⏱️
2.8d in Ready to Bill Longest Stage
🔄
7 transitions Status Changes
⚠️
2.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00563603
Manhattan Beach Anesthesia Machine Assistance Needed
Closed
Hi Virtual Tech, I am reaching out on behalf of our team at the Manhattan Beach location (1108 N Sepulveda Blvd) regarding an issue with an anesthesia machine. The team reported that the pop-off valve on the VetLand anesthesia machine in the dental suite (specifically the machine closest to the door on the left-hand side) is getting stuck in the closed position. As the team is currently in a transitory period and does not yet have access to the EMSAR portal, I would like to start the troubleshooting process for them. Please let us know the next steps for resolving this issue. Best regards, -- Fantasia Waddell Modern Animal <https://www.modernanimal.com/> | Facilities Program Manager (925)421-8183 Culver City, CA @modernanimal <https://www.instagram.com/modernanimal/>
Priority
Standard
Origin
Email
Reason
New Case
Contact
Fantasia Waddell
Owner
Virtual Tech
Created
Jan 29, 2026
Work Orders from this Case (2)
WO-01341029 (current) Invoiced
Virtual Tech • Virtual Tech
Created: Jan 30, 2026 • Closed: Jan 30, 2026
WO-01341042 Invoiced
Virtual Tech - Field Repair • Rene Yescas
Created: Jan 30, 2026 • Closed: Apr 14, 2026
Completed with minor delays
Invoiced • 198 days old
🚨
Primary Delay 2.8 days stuck in "Ready to Bill"
⏱️
Total Delay 2.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
On Hold
0.1d
Closed
1.6d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA
Ready to Bill
2.8d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Looking up APL Pop-off valve part number. 510-571
🔍 Technician Findings
Model: Vetland - Landmark Model Type: Anesthesia Custom Field: Notes: Asset ID: 13128536 Asset # History: » 13128397 Site: Modern Animal Hospital - MODERN ANIMAL MANHATTAN BEACH Department:Depreciation Start Date:Physical Location: DentalDepreciation Term: yrsSerial #: 85897
⚠️ Problem Description
The team reported that the pop-off valve on the VetLand anesthesia machine in the dental suite (specifically the machine closest to the door on the left-hand side) is getting stuck in the closed position. https://www.ebiotrack.com/workorder.php?wo=71281

Timeline

📞
Case Linked Jan 29, 6:23 PM
Case Number: 00563603
Subject: Manhattan Beach Anesthesia Machine Assistance Needed
Status: Closed
📋
▶
2 Work Order Created Jan 30, 1:45 PM
Work Order Created → Status: On Hold
⏸️
Status: On Hold by Derek Reynolds
From: Entered
To: On Hold
Duration in Previous: 0m
⏱️
▶
3 Labor Added Jan 30, 2:19 PM
Labor Added → Status: Assigned → Technician Assigned
👷
Status: Assigned by Derek Reynolds
From: On Hold, Assigned, Completed
To: Assigned, Completed, Closed
Duration in Previous: 34m, 0m
👷
Technician Assigned by Derek Reynolds
Technician: Virtual Tech
⏳ 2.0 business days
💵
▶
3 Status: Billing Review Feb 2, 12:57 PM
Status: Billing Review → Status: Closed → Status: Ready to Bill
🏁
Status: Closed by Diane Patton
From: Billing Review
To: Closed
Duration in Previous: 1m
📄
Status: Ready to Bill by Diane Patton
From: Closed
To: Ready to Bill
Duration in Previous: 1m
⏳ 3.0 business days
📨
▶
2 Status: Invoice Pending Feb 4, 4:10 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 3m
⏳ 3.0 business days
🧾
Invoice Created Feb 6, 6:47 PM
Invoice Number: SM-252986

Bottlenecks

Closed
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.7 business hours
Ready to Bill
Duration: 2.8 business days (threshold: 1.0 business days)
Exceeded by 1.8 business days

🔗 Related Artifacts

📞
Case 00563603
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Virtual Tech
Branch
Edge
Technician
Virtual Tech
Scheduled
N/A
Created
Jan 30, 1:45 PM
Invoice #
SM-252986

Work Details (1)

Name Type Status Qty Amount Date
WL-03085274 Labor Open 0.31666666666667 $59.50 Jan 30, 2:19 PM

Details